Human Capital Business Partner: Broker Solutions at Santam Insurance

What will you do?

• The Human Capital Division has a permanent position available for an HC Business Partner: Broker Solutions, reporting to the HC Business Partner Lead. This position will be based at the Santam office in Johannesburg. 
• To align human capital strategies and practices with the overall business objectives, and act as strategic partners to the leadership, and drive the enhancement of business performance through effective people management.
• To provide Human Capital consultation to assigned business units and to be instrumental in facilitating and implementing agreed deliverables. These business deliverables will be aligned to Human Capital’s Strategy/Business Strategy, collaborating to develop and implement best practice HC programs, policies and systems that support the organisation’s leaders and managers in managing their units and meeting their strategic priorities. Key to the success of the HCBP is the ability to develop a strategic partnership in their ‘day to day’ work within assigned portfolios. This comes from understanding the department or business key strategic challenges and providing HC intervention to help the leaders achieve their goals and create positive and productive workplaces.

What will make you successful in this role?

The HCBP will take ownership of the overall HC practices for the business area, supported by the HC Centre of Expertise (COE), attending to:

Strategic alignment 

• Work closely with senior leadership to ensure that the HC strategy supports the organizational goals, and actively participate in business planning discussions to understand priorities and challenges.
• Collaborate with executive teams to shape HC strategies that drive business results, leveraging data and analytics to inform decisions
• Use analytics to assess workforce trends, measure the impact of HC initiatives, and provide insights that inform business decisions.

Talent Management & Acquisition 

• Manage delivery on talent acquisition with the support of the Talent Acquisition specialist
• Drive the talent management and succession planning 
• Develop appropriate talent management strategies aligned to the business strategy

Organisational Design

• Partner with senior leadership to design and implement organizational structures that support strategic goals, resulting in [specific outcomes, e.g., increased efficiency, improved employee satisfaction].
• Lead workforce planning initiatives that align talent acquisition and development with business direction.
• Facilitate change management processes during mergers, acquisitions, and restructuring, ensuring minimal disruption and high employee engagement

Business partnership 

• Provide coaching and support to managers on HC-related issues, helping them navigate complex employee relations matters and enhance their leadership capabilities.
• Understand the business context in order to partner at the right level and influence HC related decisions.
• Provide advice and guidance on complex matters to managers and employees across the business area on HC related matters
• Analyse, interpret and conduct a trend analysis on HC data 
• Quarterly feedback on HC trends and provide solutions as required
• Drive people initiatives in partnership with the relevant CoE.

Diversity management & Employment Equity

• Assist in developing EE plan per BU, implement actions, track and achieve milestones
• Ensure execution of all diversity initiatives in line with the BU EE Plan

What will make you successful in this role?

Performance management

• Ensure that performance metrics align with business objectives.
• Keep abreast with best practice on performance management trends. 
• Facilitate the performance management process (contracting, appraisals, reporting on trends, informal training)
• Facilitate performance calibration sessions
• Support business with having the right conversations in terms of differentiating individual performance to business performance/objectives
• Support business to develop and drive a high-performance culture. 
• Continuous education regarding the performance management process.

Culture and Engagement

• Conduct organizational assessments to identify opportunities for improvement and implement solutions to enhance organizational effectiveness.
• Support change management initiatives by developing communication strategies and training programs that facilitate transitions
• Design initiatives that focus on creating a positive work environment by promoting employee engagement, satisfaction, and well-being. 
• Implement programs that foster a strong organizational culture and increase employee morale

Leadership and people development

• Facilitate discussions regarding work related and post graduate study aid (candidate approval) as well as the placement of learners and graduates
• Facilitate delivery on L&D needs through companywide programmes and putting interventions in place in consultations with L&D COE to address those needs that cannot be addressed through generic programmes

Employee Relations

• Act as a custodian of people related policies.
• Provide sound advice to ensure the organisation complies to best practice and legislative issues
• Provide support to line managers in dealing with disciplinary, incapacity and grievance matters
• Deal with all appeals from disciplinary proceedings in line with the disciplinary code
• Support the business with all employee dispute resolution, with relevant COE

Total Rewards including Employee Wellbeing

• Facilitate remuneration processes in BU’s including creating awareness of employee wellness offerings, job evaluation etc.

Qualification and Experience

• Bachelor’s degree in Industrial Psychology/ HRM or related (NQF 7)
• At least 7 years HC Generalist experience 
• Ability to travel as required

Knowledge

• Knowledgeable in HC practices: recruitment, talent development, performance management, legislation, labour relations, leadership and organisational development, change management and remuneration.
• Comprehensive understanding of HC practices, employment laws, performance management, talent acquisition, and organizational development.
• A strong understanding of HC legislation and requirements, and the ability to apply the relevant legislation in the work environment. Specifically, knowledge of employment practices & compliance (Labour Relations Act, Basic Conditions of Employment Act, Employment Equity Act, Skills development Act).
• Good knowledge and understanding of HC Best practices, policies and procedures.

Skills

• Strong analytical, problem-solving, and project management skills
• Excellent interpersonal and communication ability
• Proficiency in HRIS and Microsoft Office Suite.
• Good HC Consulting skills 
• Strong relationship building ability 
• Ability to influence 

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Being resilient - Contributing through others
• Collaborates - Contributing through others