Mr D - CRM Manager at takealot.com

• Mr D, a division of takealot.com, is looking for a highly talented CRM Manager to join our team in Cape Town.
• We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do 
• Learn: We work with the best of the best, and then some. 
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.

This position reports to the Head of CRM of Mr D.

Your responsibilities will include:

• Assist in managing the CRM channels and CRM budget
• Map out the customer journey along with key communication channels, messaging and desired outcome
• Segmentation and management of the customer database to ensure the correct targeting and communication
• Reporting on performance of communication with the intention of optimising communication and customer behaviour
• Analyse data to derive insights into the customer base and formulate communication plans to drive desired behaviour. 
• Ensure that all CRM touchpoints contribute to a consistent and positive brand image and experience
• Develop test strategies and use the derived insights to develop more effective ways of communicating with customers
• Support other customer facing departments with guidelines on customer engagement

Skills & Attributes required:

• Proficiency in CRM/Automation tools (e.g. Braze, Hubspot)
• Proficiency in analytics tools (Looker, GA, Tableau etc)
• Experience in marketing and communication.
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to manage multiple projects and deadlines simultaneously.

Qualifications:

• A relevant tertiary education
• 5 years experience within CRM
• Experience within e-commerce and/or a digital company