Mr D - Data Integration Team Leader at takealot.com

Your responsibilities will include:

• Managing of national partner relationship, catalogue requirements and queries
• You will have a good understanding of Mr D's integration practices and systems
• Ensuring that the productivity targets for onboarding of new partners are met as per internal service level agreements.
• Identify and escalate potential system and process improvements.
• Identify and escalate problem areas, trends and training opportunities to the appropriate stakeholder/s
• Manage your team’s through regular performance discussions and coaching.
• Liaise with internal departments to solve partner queries and escalate partner-facing challenges to the relevant stakeholders
• Assess any service failure and identify the root cause and take appropriate action to ensure similar failures are avoided
• Lead a team of 20 + and optimally manage all staffing needs, productivity, and quality
• Manage all Internal and external partner services complaints
• Ensure company policies and procedures are communicated to the team, managing and resolving people-related problems, including but not limited to resolving employees conflict of interest and absenteeism.
• Manage and maintain a highly focused and motivated team
• Daily query management resolution

Attributes required:

• Passionate about teamwork
• Responsible and Accountable
• Excellent verbal and written communication skills
• Leadership skills – display the qualities of a leader and set a good example
• Strong interpersonal skills and the ability to work as an effective team member and leader
• Problem-solving skills
• Analytical skills
• Attention to detail and accuracy in a high-pressure environment
• Ability to prioritize workloads
• Ability to work independently but also be a team player across teams
• Must be computer literate in MS office packages
• Must be computer literate in G Suite packages
• Be project orientated
• Must be able to work overtime when required
• An enthusiasm for food
• Willingness to support the greater Mr D team to achieve its aspirational goals

Qualifications & Experience:

• 3+ years experience in a data-focused operational environment.
• Matric
• A relevant tertiary qualification
• 1+ year/s experience in supervising a team of 12 or more team members would be beneficial