Takealot.com is the leading ecommerce retailer in South Africa and one of the largest, most innovative ecommerce retailers on the African continent. Our mission is to be the most customer-centric online shopping destination in Africa, built around the simple concept that the customer comes first. All of our focus is dedicated to improving the customer exp...
Your responsibilities will include:
- Managing of national partner relationship, catalogue requirements and queries
- You will have a good understanding of Mr D's integration practices and systems
- Ensuring that the productivity targets for onboarding of new partners are met as per internal service level agreements.
- Identify and escalate potential system and process improvements.
- Identify and escalate problem areas, trends and training opportunities to the appropriate stakeholder/s
- Manage your team’s through regular performance discussions and coaching.
- Liaise with internal departments to solve partner queries and escalate partner-facing challenges to the relevant stakeholders
- Assess any service failure and identify the root cause and take appropriate action to ensure similar failures are avoided
- Lead a team of 20 + and optimally manage all staffing needs, productivity, and quality
- Manage all Internal and external partner services complaints
- Ensure company policies and procedures are communicated to the team, managing and resolving people-related problems, including but not limited to resolving employees conflict of interest and absenteeism.
- Manage and maintain a highly focused and motivated team
- Daily query management resolution
Attributes required:
- Passionate about teamwork
- Responsible and Accountable
- Excellent verbal and written communication skills
- Leadership skills – display the qualities of a leader and set a good example
- Strong interpersonal skills and the ability to work as an effective team member and leader
- Problem-solving skills
- Analytical skills
- Attention to detail and accuracy in a high-pressure environment
- Ability to prioritize workloads
- Ability to work independently but also be a team player across teams
- Must be computer literate in MS office packages
- Must be computer literate in G Suite packages
- Be project orientated
- Must be able to work overtime when required
- An enthusiasm for food
- Willingness to support the greater Mr D team to achieve its aspirational goals
Qualifications & Experience:
- 3+ years experience in a data-focused operational environment.
- Matric
- A relevant tertiary qualification
- 1+ year/s experience in supervising a team of 12 or more team members would be beneficial
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Who’s who in the tech space
- This position reports to the IT Support Engineering Manager
Your mission, should you choose to accept it:
- Resolving IT support tickets using help desk ticketing software
- Troubleshooting and Replacing computers, monitors, printers, scanners (palm and barcode) and other peripherals in a fast-paced environment
- Assisting system engineers as needed - "Smart Hands"
- Install, compile, configure, patch, troubleshoot, and manage PC software
- Maintaining, cleaning and testing equipment and peripherals
- Asset tagging and asset management
- Performing password resets in Active Directory as well as Google Workspace, and other in-house systems
- Providing comprehensive troubleshooting and support for all IT equipment and software
- Performing OS re-imaging and software installations as required
- Ensuring user’s backup needs are being met.
- Other duties as assigned by Management on site or Team Lead
- Supporting site video conference and A/V equipment.
- Installing patch cabling for phone, server and switches as needed
- Documenting IT procedures for internal use including test protocols
- Providing "smart-hands" support for server devices, network, print devices and fixed line devices (cycling power on network switches, 1st line support for network printers including checking for paper jams etc, recording serial numbers and error messages on print consoles).
- Physically being capable of lifting/handling PC related hardware, packaging and deployment of built PC devices to appropriate locations on site
- Manage vendor relationships for equipment support, maintenance and installations
- Own transport is essential
The skills we need:
- Excellent interpersonal, communication and problem-solving skills
- Ability to work and perform with minimal supervision
- Driven to improve customer satisfaction, both internally and externally
- Ability to maintain professionalism at all times under high-pressure situations
- Must be able to meet team goals and enjoy working collaboratively as a team
- Root cause analysis and problem resolution
Qualifications & Experience:
- Higher Certificate or Advanced National (Vocational) Certificate in IT/Computing or related field and a minimum of 3 years experience in IT Support.
- In the event that a candidate does not have a Higher Certificate or Advanced National (Vocational) Certificate in IT/Computing or related field, an equivalent experience requirement must be met, which equates to a minimum of 6 years of IT Support experience.
- A+, N+, MCSA certifications
- Advanced troubleshooting skills
- Advanced knowledge of Windows Operating Systems
- Advanced knowledge of Apple Mac Hardware and Software
- Advanced knowledge of Microsoft Office Applications.
- Experience in an IT support services related role that includes desktop support and troubleshooting
- Experience in and advanced understanding of wireless networks, networking printers, and LANs
- Advanced understanding of network security
- Experience in industrial environments is beneficial.
- Experience with Honeywell, Zebra, Newland Android devices is beneficial.
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Your mission should you choose to accept it:
- Lead and provide strategic oversight to multiple QA teams across diverse products and stakeholders, ensuring alignment with overall business objectives.
- Foster seamless coordination and robust communication channels among QA teams and various product stakeholders to build a cohesive quality assurance strategy.
- Cultivate a self-sustaining environment where teams are empowered to make autonomous decisions, thereby allowing you to dedicate efforts towards strategic enhancements and innovation in the QA domain.
- Engage actively in QA processes to garner insights and drive technical advancements, leveraging firsthand experience and hand-on involvement to refine processes and develop strategic initiatives.
- Build and nurture strategic alliances with product teams within and across divisions to synchronise QA goals with broader business strategies.
- Contribute to the Community of Practice for Quality Assurance within the engineering landscape to share knowledge and best practices.
- Spearhead recruitment efforts to attract top talent for the QA team, ensuring a robust and competent workforce.
- Elevate development quality by formulating and instituting superior testing processes and practices in collaboration with engineers and engineering managers.
- Collaborate with engineering leadership to architect and manage an integrated roadmap for automation initiatives, with a focus on enhancing efficiency and coverage.
Play a pivotal role in refining the automation strategy and expanding automation coverage for both UI and service-based tests.
- Ensure teams continuously develop, execute and maintain comprehensive test cases to identify and address bugs, aligned with best practices and strategic objectives.
- Oversee the creation and maintenance of sustainable and reusable test data, ensuring data integrity and efficiency.
- Proactively identify testing gaps and lead the collaborative resolution process with automation engineers, engineers, and QA Analysts.
- Maintain rigorous standards in bug identification, documentation and tracking in line with strategic goals and industry best practices.
- Oversee regression testing operations, ensuring robust quality control when addressing resolved bugs.
- Ensure continuous feedback from production issues is integrated into the QA test base by reevaluating coverage and updating test cases to uphold adequate coverage.
- Strategically increase code coverage across the technology stack by identifying critical tests at the unit, service, and functional levels.
- Develop and disseminate detailed status reports based on test outcomes to team leaders, highlighting implications for overall project plans and timelines.
- Initiate and drive programs aimed at elevating QA visibility in project progress, building dynamic relationships with product stakeholders to ensure early and proactive QA engagement in upcoming projects.
- Mentor and coach the test teams and engineers, enhancing their capabilities in test methodologies and automation practices.
Skills needed:
- Stakeholder Relationship Management: Demonstrated ability to build and maintain effective relationships with a diverse range of stakeholders across multiple teams and divisions.
- Leadership and Coordination: Proven experience in leading and coordinating cross-functional efforts, ensuring alignment and achievement of common quality objectives across various teams.
- Team-Oriented Approach: A team player who excels as an active listener, mentor and communicator, fostering collaboration and knowledge sharing.
- Decisive and Resilient: Exhibits solid reasoning and decision-making abilities, thriving under pressure and adapting to fast-paced environments.
- Passion for Quality and Innovation: Deeply passionate about technology, systems and most importantly, quality assurance, with a drive to implement and sustain innovative solutions.
- Continuous Learner: Naturally curious and committed to staying abreast of the latest trends and advancements in the testing craft.
- Self-Motivated and Adaptive: Highly self-driven with an aptitude for rapid learning and adaptability to new tools and processes.
- Efficient Worker: Capable of working efficiently both independently and as part of a collaborative team environment.
- Analytical and Problem-Solving Expertise: Strong analytical skills with a keen ability to understand, critique and refine requirements to meet strategic goals.
- Effective Communicator: Possesses strong communication skills, essential for articulating complex ideas and facilitating productive discussions across diverse teams.
Qualifications and experience:
- Bachelor’s Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, Engineering and a minimum of 5 years of Software QA experience in a software/technology environment is required, 2 years of which should be in a QA management role.
- In the event that a candidate does not have a Bachelor’s Degree or an Advanced Diploma (in Information Systems, Computer Science, Mathematics, or Engineering), an equivalent experience requirement must be met, which equates to a minimum of 8 years of Software QA management experience in a software/technology environment, 4 years of which should be in a QA management role.
- Experience managing QA efforts across multiple teams to ensure alignment with best practices and cohesive QA strategies.
- Strong background in designing and implementing scalable QA processes and strategies to support continuous improvement and efficiency.
- Proven experience overseeing the full Software Development Life Cycle (SDLC) testing process (development, unit, API, performance, system testing, etc.).
- Hands-on expertise in both glassbox and behavior based testing methodologies, including writing clear, concise, and comprehensive test plans and cases.
- Proficiency in SQL and scripting, with experience in tools such as Jenkins or other CI/CD applications.
- Experience with automation frameworks (e.g., Playwright) and in-house integration testing tools built in Python and Kotlin, with a strong understanding of configuration management and version control.
- Experience with performance and security testing is an advantage.
- Ability to quickly adapt to new technologies and tools to improve testing processes.
go to method of application »
Your mission should you choose to accept it:
- Lead and provide strategic oversight to multiple QA teams across diverse products and stakeholders, ensuring alignment with overall business objectives.
- Foster seamless coordination and robust communication channels among QA teams and various product stakeholders to build a cohesive quality assurance strategy.
- Cultivate a self-sustaining environment where teams are empowered to make autonomous decisions, thereby allowing you to dedicate efforts towards strategic enhancements and innovation in the QA domain.
- Engage actively in QA processes to garner insights and drive technical advancements, leveraging firsthand experience and hand-on involvement to refine processes and develop strategic initiatives.
- Build and nurture strategic alliances with product teams within and across divisions to synchronise QA goals with broader business strategies.
- Contribute to the Community of Practice for Quality Assurance within the engineering landscape to share knowledge and best practices.
- Spearhead recruitment efforts to attract top talent for the QA team, ensuring a robust and competent workforce.
- Elevate development quality by formulating and instituting superior testing processes and practices in collaboration with engineers and engineering managers.
- Collaborate with engineering leadership to architect and manage an integrated roadmap for automation initiatives, with a focus on enhancing efficiency and coverage.
Play a pivotal role in refining the automation strategy and expanding automation coverage for both UI and service-based tests.
- Ensure teams continuously develop, execute and maintain comprehensive test cases to identify and address bugs, aligned with best practices and strategic objectives.
- Oversee the creation and maintenance of sustainable and reusable test data, ensuring data integrity and efficiency.
- Proactively identify testing gaps and lead the collaborative resolution process with automation engineers, engineers, and QA Analysts.
- Maintain rigorous standards in bug identification, documentation and tracking in line with strategic goals and industry best practices.
- Oversee regression testing operations, ensuring robust quality control when addressing resolved bugs.
- Ensure continuous feedback from production issues is integrated into the QA test base by reevaluating coverage and updating test cases to uphold adequate coverage.
- Strategically increase code coverage across the technology stack by identifying critical tests at the unit, service, and functional levels.
- Develop and disseminate detailed status reports based on test outcomes to team leaders, highlighting implications for overall project plans and timelines.
- Initiate and drive programs aimed at elevating QA visibility in project progress, building dynamic relationships with product stakeholders to ensure early and proactive QA engagement in upcoming projects.
- Mentor and coach the test teams and engineers, enhancing their capabilities in test methodologies and automation practices.
Skills needed:
- Stakeholder Relationship Management: Demonstrated ability to build and maintain effective relationships with a diverse range of stakeholders across multiple teams and divisions.
- Leadership and Coordination: Proven experience in leading and coordinating cross-functional efforts, ensuring alignment and achievement of common quality objectives across various teams.
- Team-Oriented Approach: A team player who excels as an active listener, mentor and communicator, fostering collaboration and knowledge sharing.
- Decisive and Resilient: Exhibits solid reasoning and decision-making abilities, thriving under pressure and adapting to fast-paced environments.
- Passion for Quality and Innovation: Deeply passionate about technology, systems and most importantly, quality assurance, with a drive to implement and sustain innovative solutions.
- Continuous Learner: Naturally curious and committed to staying abreast of the latest trends and advancements in the testing craft.
- Self-Motivated and Adaptive: Highly self-driven with an aptitude for rapid learning and adaptability to new tools and processes.
- Efficient Worker: Capable of working efficiently both independently and as part of a collaborative team environment.
- Analytical and Problem-Solving Expertise: Strong analytical skills with a keen ability to understand, critique and refine requirements to meet strategic goals.
- Effective Communicator: Possesses strong communication skills, essential for articulating complex ideas and facilitating productive discussions across diverse teams.
Qualifications and experience:
- Bachelor’s Degree or Advanced Diploma in Information Systems, Computer Science, Mathematics, Engineering and a minimum of 5 years of Software QA experience in a software/technology environment is required, 2 years of which should be in a QA management role.
- In the event that a candidate does not have a Bachelor’s Degree or an Advanced Diploma (in Information Systems, Computer Science, Mathematics, or Engineering), an equivalent experience requirement must be met, which equates to a minimum of 8 years of Software QA management experience in a software/technology environment, 4 years of which should be in a QA management role.
- Experience managing QA efforts across multiple teams to ensure alignment with best practices and cohesive QA strategies.
- Strong background in designing and implementing scalable QA processes and strategies to support continuous improvement and efficiency.
- Proven experience overseeing the full Software Development Life Cycle (SDLC) testing process (development, unit, API, performance, system testing, etc.).
- Hands-on expertise in both glassbox and behavior based testing methodologies, including writing clear, concise, and comprehensive test plans and cases.
- Proficiency in SQL and scripting, with experience in tools such as Jenkins or other CI/CD applications.
- Experience with automation frameworks (e.g., Playwright) and in-house integration testing tools built in Python and Kotlin, with a strong understanding of configuration management and version control.
- Experience with performance and security testing is an advantage.
- Ability to quickly adapt to new technologies and tools to improve testing processes.
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Your mission, should you choose to accept it:
- As a Software Engineer, you will be someone whose expertise directly translates into developing robust software in the e-commerce domain. You will have the opportunity to implement best practices to improve existing software and participate in the development of new features.
- While we don't promote after-hours work as part of the regular workday, we run a 24/7 business with the need to keep systems up and running. Software Engineers are expected to provide after-hours support on a rotational basis to resolve critical system issues if needed.
- Design and build solutions to assist our business users and improve customer experience
- Architect and design solutions with your team
- Develop code, making major improvements to non-functional areas
- Develop high-quality production code for work of high complexity and scale
- Utilize and improve functional and non-functional testing practices
- Champion, challenge, and iterate on best practices within engineering
- Design solutions for complex problems with difficult decision trade-offs, typically system or domain-wide
- Participate in and collaborate on architecture proposals across engineering
- Support alignment of architecture across the organisation
- Respond to and resolve bugs in production for systems in your division
- Respond to alerts and support incident response within your division
- Investigate and drive the resolution of issues that impact multiple teams
- Support, challenge existing, and define new engineering processes and directives
- Review and contribute fixes and content to internal documentation
- React to technology trends, identifying risks and opportunities for your division's technologies, systems, and domains
- Share knowledge through blog posts, tech talks, and workshops across engineering
- Contribute to discussions and decisions in the division
- Challenge others to always produce work of the highest quality
- REST and RPC API implementation and maintenance (using Python)
- Develop and maintain automation tests
- Liaise with various internal stakeholders to discuss project requirements, progress, etc.
The skills we need:
- Solutions-oriented, can-do attitude, and high energy
- Strong analytical and critical thinking, using data to inform decisions
- Ability to disaggregate and structure solutions to ambiguous problems
- Solid quantitative skills
- Capability to present ideas succinctly, in writing and verbally
- Versatile and with the appetite to learn by doing
Qualifications & Experience:
- Bachelor’s degree or an Advanced Diploma in Computer Science, Engineering, or related field (or equivalent practical experience).
- 3 to 6 years in a software development role for a mid-level role
- 5 to 10 years in a software development role for a senior role
- A thorough understanding of computer science fundamentals, including object-oriented design, data structures, and algorithms
- Experience in writing robust, efficient production code
- Proficient in a strongly typed open source language such as Python, Java, Golang, etc
- Exposure to RESTful APIs and web services.
- Experience with SQL database systems
- Experience with development in a Linux environment
Experience in the following will be advantageous:
- Familiarity with microservices architecture
- Experience working in an Agile environment
- MySQL, PostgreSQL, MS SQL
- Memcached, Redis
- Message Brokers, Queues, and PubSub systems (e.g., Kafka and RabbitMQ)
- Containerisation (e.g., Docker)
- Orchestration (e.g., Kubernetes)
- GitHub, Travis CI, Jenkins
- AWS, GCP, Azure
- JavaScript, React, jQuery
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Your responsibilities will include:
Strategic Planning & Positioning:
- Develop go-to-market strategies for new venture propositions from concept to launch
- Conduct market research and competitive analysis for untested business models
- Create positioning frameworks and value propositions for pilot projects in collaboration with the Brand & Communications team
- Define customer segmentation and targeting strategies for new audiences
Campaign Development & Execution:
- Plan and execute integrated marketing campaigns across multiple ventures simultaneously
- Manage marketing budgets
- Develop creative briefs and oversee asset creation with internal/external teams
- Coordinate multi-channel campaign deployment (digital, traditional, partnership channels)
Stakeholder Management:
- Serve as primary marketing liaison with Strategy & Ventures team and channel marketing managers
- Manage relationships with external partners
- Coordinate with legal, compliance, and operations teams for regulated offerings
- Present campaign performance and insights to senior leadership
Performance Management & Optimization:
- Establish KPIs and measurement frameworks for new business lines
- Monitor campaign performance and optimize based on pilot learnings
- Conduct post-launch analysis and recommend scaling strategies
- Conduct monthly marketing reports in collaboration with channel marketing managers
Project Portfolio Management:
- Manage concurrent marketing streams for 5+ pilot projects
- Ensure timeline adherence for venture launches and milestone delivery
- Coordinate complex project dependencies across multiple business units
Qualification & Experience:
- 3+ years marketing experience, preferably in e-commerce, fintech, or high-growth environments
- Proven track record managing product/service launches from concept to market
- Project management experience handling multiple concurrent initiatives
Attributes Required:
- Proficiency in marketing analytics tools (Google Analytics, Facebook Business Manager, etc.)
- Experience with marketing automation platforms
- Strong Excel/data analysis capabilities
- Familiarity with A/B testing methodologies
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Your responsibilities can include:
- Deliver on sales targets focused on acquiring quality clients
- Creating and maintaining a robust sales pipeline with focus on key strategic clients
- Conceptualise and execute on new client acquisition strategies
- Be able to perform needs analysis for potential clients
- Feedback to Senior Management on both sourcing strategies for new clients, and our service delivery for existing client partnerships
- Able to manage data to create executable actions and report on findings
- Able to work with operational teams to relay client needs or concerns to create executable actions
- Able to work cross-functionally within the business to optimize client partnerships
- Ability to present to and build relationships with senior managers and clients
- Provide national partners with weekly and monthly performance reports around agreed SLA’s
- Monitor and analyze the performance of client-specific KPIs, preparing and presenting partner performance review meetings to the TDT & Takealot business
- Ensure client partners are also kept accountable on all aspects of their agreed service delivery SLA’s for continuous operational performance
- Traveling within South African provinces as required
Qualifications and experience:
- 3 - 5 years solution sales experience, preferably in the retail and/or software solutions industry OR Proven track record of hitting goals and targets
- Bachelor's Degree or Advanced Diploma
- If the Degree / Diploma qualification requirement isn’t met, at least 7 years sales experience
- Solution sales experience, preferably in the retail and/or software solutions industry OR Proven track record of hitting goals and targets
Attributes required :
- Experience presenting to senior managers
- Experience in generating leads through physical and digital means
- Proven track record of delivering results in business growth and development or client acquisition
- Competence in Excel (Google Sheets) & PowerPoint (Google Slides)
- Experience in an e-commerce environment is an advantage
- Ability to go beyond what is expected
- Commercially-minded, strong negotiator
- Data-driven and analytical
- Solutions-oriented, can-do attitude; self-motivated
- Excellent communication and presentation skills
- Ability to develop senior level relationships effectively
- Strong prioritization and time management skills
- Comfortable with change and excellent team player
- Ability to manage multiple opportunities simultaneously
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Your responsibilities will include:
- Monitor and report on franchise and driver performance and operational compliance in the field
- Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
- Train and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management
- Assist in the continued improvement of SOP’s for across the delivery network
- Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
- Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
- Manage and work to improve weekly KPI’s at franchise level
- Conduct regular audits to assess & measure performance and compliance
- Travel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables
- Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
- Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
- Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address
Attributes required:
- High energy, self-starter, high level of initiative, creativity and adaptability
- Project management and ability to prioritise focus according to set deliverables is critical
- Auditing SOP compliance
- Execution oriented and operationally pragmatic
- Understand how technology works for business
- Hands-on field and operational experience
- System and process-orientated
- Attention to detail while still seeing the bigger picture
- Understand convenience and customer service
- Comfortable with change and able to engage with colleagues to assess and refine approach
- Low on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
- Organization & sound communication will be key success factors of a Compliance supervisor (Franchise)
Qualifications & Experience:
- 3 yrs experience in a client-facing role in an operational environment or similar required
- A degree or equivalent work experience in process analysis and management
- Must have a driver's license
- Ability to analyse data and create reports
- Proficient in Microsoft Office (word, excel & powerpoint) required
- Proven track record in operational delivery and execution
- Operational experience managing an outlet, hub or a restaurant will be advantageous
- Previous hospitality/retail franchise working experience will be advantageous
- Training experience in an operational setting will be advantageous
- IT or tech savvy will be advantageous
- Field-based work experience
- Previous experience in the logistics industry is not required
- Excellent communication and interpersonal skills
- Keen attention to detail
- Able to coordinate across functional teams to promote efficient operations
- Analyse and report on eCommerce performance metrics to identify areas for improvement and growth opportunities
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Your responsibilities can include:
- Manage services provided by courier service providers, ensuring service levels are met.
- Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s
- Maintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP’s can be improved and implement changes accordingly
- Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
- Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
- Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
- Maintaining good relationships and manage services of service providers and giving formally measured feedback
- Examine claims for loss or damage and send to manager for approval of processing.
- Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.
- Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.
Qualifications and experience:
- Post Matric Qualification in logistics or relevant
- At least 3 years in a distribution and 3PL environment
- Proficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements
Attributes required :
- Able to work under pressure & project a professional image of the company
- Planning and organising
- Conflict resolution
- Problem solving skills
- Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner
- Flexible and open towards change
- Relationship-building skills
- Attention to detail/Quality of output
- Communication: Verbal
- Communication: Written
- Methodical ∙ Analytical skills
- Advanced numerical skills
- Goal orientated and motivated to succeed
- Assertive
- Interpersonal skills
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Your responsibilities will include:
- Retail Media Sales & Revenue Growth: Consistently meet and exceed advertising sales targets; proactively identify and convert upsell opportunities across international seller accounts.
- Seller Onboarding & Platform Enablement: Drive adoption of Takealot's self-service Sponsored Advertising platform by Mandarin-speaking Marketplace sellers; deliver platform training and skills transfer in Mandarin, ensuring sellers can independently operate and optimise campaigns.
- Strategic Account Management: Serve as the primary point of contact for a portfolio of international sellers; build trusted, long-term partnerships that deepen seller engagement and increase advertising investment over time.
- Media Planning & Consultative Selling: Develop tailored media plans and advertising strategies for top-tier sellers, aligned to their business objectives, seasonal peaks, and product launch calendars; present compelling, data-backed recommendations.
- Campaign Performance Management: Monitor live campaign performance against agreed KPIs (e.g. ROAS, CTR, conversion rate, spend pacing); generate regular performance reports (weekly/monthly/quarterly) and deliver actionable optimisation insights to sellers.
- Campaign Execution & Coordination: Coordinate the collection of creative assets; manage the integration of booked campaigns into the marketing calendar; liaise with retail marketing managers to ensure on-time, on-brief delivery.
- Billing & Financial Operations: Ensure managed services campaigns are invoiced accurately and on time each month; oversee reconciliation and invoice adjustment processes.
- Seller Acquisition: Develop and implement acquisition strategies to grow the base of international sellers investing in advertising on the platform.
- Cross-functional Collaboration: Work closely with creative, analytics, campaign management, and CRM teams to ensure seamless execution and alignment with client objectives; support Marketplace Account Managers to drive advertising uptake across their key accounts.
- Seller Education & Content Development: Contribute to the development and hosting of educational webinars and training sessions in Mandarin; collaborate with the CRM team to produce seller-facing case studies and adoption/retention enablement materials.
- Platform Issue Resolution: Act as the first point of escalation for seller platform queries; escalate operational and technical issues to the relevant engineering and product teams and manage resolution timelines.
- Market & Platform Intelligence: Stay current with global retail media trends, platform updates, and competitive marketplace advertising developments; share insights internally to inform product and commercial strategy.
Attributes required:
- Excellent written and verbal communication skills, strong attention to detail and follow-through
- Ability to persuade sellers to adopt new technology
- Excellent content design; and presentation skills
- Strong analytical and critical thinking, using data to inform decisions
- Ability to work independently to achieve sales targets
- Solutions-oriented, can-do attitude, self-motivated
- Entrepreneurial mindset
- Understanding of the digital advertising and e-commerce environments
Qualification & Experience:
- Mandarin proficiency (spoken and written) — essential for seller communication, platform training, and skills transfer with international sellers.
- English proficiency (spoken and written) — essential for internal communication with line management and all South African-based stakeholders.
- Bachelor's Degree or Advanced Diploma in Marketing, Business, Commerce, or a related field. In the absence of a formal qualification, a minimum of 5 years of demonstrated account management experience will be considered.
- Minimum 3 years' experience in advertising sales and/or account management, with a proven track record of achieving or exceeding revenue targets.
- Solid experience in digital marketing and advertising (search, display, sponsored ads, or programmatic).
- Demonstrated ability to use data and campaign metrics to drive commercial recommendations and client decision-making.
- Strong consultative sales skills with a track record of managing and growing a portfolio of accounts.
- Excellent relationship management skills — ability to build trust and rapport across cultural and language boundaries.
Advantageous
- Experience working in or with e-commerce marketplaces (e.g. Takealot, Amazon or similar).
- Familiarity with retail media platforms and self-service advertising tools
- Experience with campaign analytics platforms.
- Understanding of cross-border e-commerce dynamics, particularly between China and emerging markets.\
- CRM platform experience and comfort working with performance dashboards and reporting tools.
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Your responsibilities will include:
Accountable for achieving the Group’s Client Portfolio Target, by:
- Drive performance within a sales team (5-10 people) to deliver against retail media advertising sales targets
- Ensure that Sales processes are complete and adhered to, & service processes and that target tracking is kept up to date
- Identify shortfalls in the sales process and help improve efficiency and productivity
- Track key productivity metrics and manage the team against key outcomes.
- Drive improvements in the quality of data and reporting offered to clients
- Develop strategies for acquiring new advertising customers, and retaining and upselling existing customers
- Assist in the hands-on management of strategic brands and support client engagement for high-value advertising customers
- Manage and support a team of Sales Specialists with day-to-day operations
- Coach the advertising sales team to improve their sales skills and pipeline-building performance, closing deals, and retaining business.
- Work with the broader management team to set monthly targets for the sales team which is aligned with the business targets
- Ensure a solid sales pipeline is in place for a period and that there is a plan for big clients in line with their 12-month budgets
- Ensure a solid future-planning method is in place for top 30 clients on at least a quarterly basis
- Creating Annual plans and driving them to encourage account growth (GMV) and collaboration (misses on RMA)
- Collaborate and facilitate x-functional team environments between the Sales Specialists, Marketing, Merchant, and Finance teams.
- Build presentations and deliver sales pitches to close new business.
- Recruiting and onboarding of new Sales Specialists (AMs & KAMs)
- Performance Management of Sales Specialists (AMs & KAMs)
- Driving the adoption and usage of Takealot's self-service advertising platform by Retail, Marketplace and Advertising agencies.
- Proactively participate in content planning
- Collect feedback from suppliers about the advertising platform and provide useful insights to enhance the platform and service offering further.
- Improve NPS scoring, retention, and account growth metrics.
- Serve as a thought leader, running educational webinars and/or sharing as a speaker at events.
Qualification & Experience:
- Degree or Advanced Diploma in Business, Finance, Marketing, or Digital Communications.
- Minimum 5 years’ experience in digital advertising experience and ratail media an advantage
- Fluent in English language (both verbal and written)
- Publisher, or relevant Industry partner responsible for driving client portfolio growth, with evidence of meeting/ exceeding sales targets.
- Minimum of 2 years managing an Advertising Sales Team
- Experience in establishing sales management processes
- Experience with CRM tool(s)
- eCommerce experience is preferred but not required
Attributes Required:
- Strong people management skills
- Strong negotiating and numerical skills attention to detail
- Excellent communication skills, both written and spoken
- Commercially astute with an inherent understanding of the drivers of business value
- Relentlessly high standards (is never satisfied with the status quo)
- Motivated and driven to succeed with a performance mindset
- A results-oriented person who thinks Big with a lot of energy to excel in a dynamic environment.
- Organized, ability to prioritize
- Solutions-oriented, can-do attitude; self-motivated and entrepreneurial
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Your mission, should you choose to accept it:
- Developing and optimizing systems to manage order fulfilment throughout South Africa
- Working with business to improve processes to allow for more efficient deliveries, operations, and improved customer experience.
- Researching and defining solutions across the fulfilment domain.
- Working predominantly on open source platforms
- End-to-end ownership of solutions
Attributes required:
- Solid communication skills
- Proactive
- Ability to adapt to change
- Problem-solver
- Solutions-oriented
- Willing to learn as well as teach others
Our Tech Stack:
- Java
- Spring Framework
- Angular & React
- Postgres
- Google Pubsub
- Google Cloud
- Graphite and Grafana
- Git
- Google Big Query
- Flyway
Qualifications & Experience:
- Degree in Computer Science or a similar qualification
- At least 5 years of experience in writing robust, efficient production code
- Must have experience with SQL database systems
- Nice to have experience with Kubernetes systems ideally in GCP
- Experience with development in a Linux environment
- Proficient in languages such as Java, Scala, Angular, React, Python, or C# - we are keen to help you learn through the gaps
- Open to diversifying language skill set
- In the event that you do not have a Bachelor’s Degree or an Advanced Diploma, an equivalent experience requirement must be met
- Solid understanding of RESTful API design and integration is preferred
- Nice to have familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack)
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Key Responsibilities
- Team Leadership & People Management: Directly manage the Sales & Account Manager team and business development team; set individual targets, conduct regular 1:1s, provide structured coaching, and lead performance reviews; create a high-performance, seller-obsessed team culture.
- Seller Acquisition Strategy: Define and own the go-to-market strategy for international seller recruitment, including target seller profiles (by category, country of origin, scale), outreach channels, and value proposition messaging.
- Pipeline Management & Forecasting: Oversee the team's CRM pipeline; ensure pipeline health (coverage ratios, stage accuracy, deal velocity); produce weekly and monthly sales forecasts for senior leadership.
- Target Setting & Quota Allocation: Translate team-level seller acquisition and GMV targets into individual quotas for each Sales & Account Manager; track attainment and intervene early where individuals are at risk of missing targets.
- Sales Process & Playbook Development: Design and continuously refine the end-to-end seller sales process — from lead generation and qualification through to onboarding and first-sale activation; document processes in a scalable sales playbook.
- Cross-Functional Collaboration: Partner with the Aggregator Partnerships Manager to ensure seamless handoff of partner-referred sellers; collaborate with the Analyst on funnel reporting; work with Takealot's seller onboarding, legal, and compliance teams to remove friction in the seller sign-up process.
- Recruitment & Team Scaling: Partner with HR to recruit, onboard, and develop additional Sales & Account Managers as the team scales; define role profiles and competency frameworks.
- Market Intelligence & Feedback Loop: Gather structured feedback from prospective sellers on barriers to joining Takealot (fees, compliance complexity, logistics, etc.); synthesise insights and advocate for product/policy changes that improve seller conversion.
- Executive Reporting: Prepare and present monthly and quarterly commercial performance updates for the Head of Cross-Border Selling and senior Takealot leadership, covering acquisition trends, pipeline, revenue ramp, and market insights.
Required Qualifications & Experience
- Bachelor's degree in Commerce, Business Administration, Marketing, or a related field; MBA advantageous.
- Minimum 6–8 years of sales experience, with at least 3 years in a team leadership or sales management role.
- Proven track record of consistently meeting or exceeding sales quotas in a B2B or marketplace sales environment.
- Experience in e-commerce, marketplace platforms, or technology sales is strongly preferred.
- Demonstrated ability to build and scale sales teams in a high-growth or greenfield environment.
- Proficiency with CRM systems (e.g. Salesforce, HubSpot, or equivalent); experience designing sales processes and pipeline governance frameworks.
- Familiarity with cross-border e-commerce dynamics, international seller communities, or marketplace ecosystems is advantageous.
Desired Skills & Attributes
- Inspirational people leader — energises and develops team members, creates accountability without micromanagement.
- Strong commercial acumen with the ability to think strategically and execute tactically.
- Data-driven decision-maker who uses pipeline metrics and funnel analytics to coach and intervene.
- Excellent communicator — able to influence senior stakeholders internally and build credibility with prospective international sellers.
- Resilient and adaptable; comfortable with the ambiguity of building a new team and function from scratch.
- High level of personal drive and ownership — treats team targets as personal commitments.
- Understanding of South African marketplace dynamics and competitive landscape (Checkers Sixty60, Makro, Shein direct, etc.) is advantageous.
- Speak Mandarin is highly advantageous
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Your responsibilities will include:
- Serve as the primary liaison between internal & external stakeholders, clients and the Mr D Advertising team.
- Create advertising proposals to drive strategic objectives
- Generate campaign cost estimates (CEs) and oversee the invoicing process, ensuring accuracy and timeliness in financial transactions.
- Generate regular performance reports, analyse data trends, and provide actionable insights to clients for informed decision-making.
- Collaborate with various creative, analytics, and campaign management teams to ensure seamless campaign execution and alignment with client objectives.
- Provide actionable, insightful reporting to Advertisers with suggestions for future campaigns
- Achieve and exceed advertising revenue targets
- Identify opportunities to improve the experience of the advertiser.
- Developing and managing long term partnerships with key national restaurant brands and act as their primary point of contact for Advertising.
Attributes Required:
- Enthusiasm for being a part of an entrepreneurial, start-up environment
- Ability to work independently to achieve sales targets
- Ability to identify key advertising sales opportunities and translate these into implementable solutions and action plans
- Demonstrated success in managing client relationships, with the ability to understand client goals and communicate effectively.
- Effective communication skills, both written and verbal, with the ability to convey complex information clearly and build rapport with clients and internal teams.
- Proven track record of collaborating across different departments or teams to ensure seamless campaign execution and alignment with client objectives.
- Familiarity with industry trends, best practices, and emerging technologies in digital marketing to drive innovation and maintain competitive advantage.
- Strong proficiency in Google Workspace
- Strong knowledge of the Restaurant Industry
Qualifications and Experience:
- Bachelor’s Degree or Advanced Diploma in Marketing, Advertising or Media
- Minimum 5 years Advertising Account Management experience or 3 years Digital Account Management experience.
- If the Degree/Advanced Diploma qualification requirement isn’t met, 6+ years’ experience in a digital/advertising account management role in digital marketing, advertising or similar environment with Matric/Diploma.
- Experience in advertising and media sales within the Restaurant Industry
- Strong knowledge of the Digital Advertising & e-commerce landscape.
go to method of application »
Your responsibilities will include:
- Serve as the primary liaison between internal & external stakeholders, clients and the Mr D Advertising team.
- Create advertising proposals to drive strategic objectives
- Generate campaign cost estimates (CEs) and oversee the invoicing process, ensuring accuracy and timeliness in financial transactions.
- Generate regular performance reports, analyse data trends, and provide actionable insights to clients for informed decision-making.
- Collaborate with various creative, analytics, and campaign management teams to ensure seamless campaign execution and alignment with client objectives.
- Provide actionable, insightful reporting to Advertisers with suggestions for future campaigns
- Achieve and exceed advertising revenue targets
- Identify opportunities to improve the experience of the advertiser.
- Developing and managing long term partnerships with key FMCG/Shops brands and act as their primary point of contact for Advertising.
Attributes Required:
- Enthusiasm for being a part of an entrepreneurial, start-up environment
- Ability to work independently to achieve sales targets
- Ability to identify key advertising sales opportunities and translate these into implementable solutions and action plans
- Demonstrated success in managing client relationships, with the ability to understand client goals and communicate effectively.
- Effective communication skills, both written and verbal, with the ability to convey complex information clearly and build rapport with clients and internal teams.
- Proven track record of collaborating across different departments or teams to ensure seamless campaign execution and alignment with client objectives.
- Familiarity with industry trends, best practices, and emerging technologies in digital marketing to drive innovation and maintain competitive advantage.
- Strong proficiency in Google Workspace
- Strong knowledge of the Retail Industry.
Qualifications and Experience:
- Bachelor’s Degree or Advanced Diploma in Marketing, Advertising or Media
- Minimum 5 years Advertising Account Management experience or 3 years Digital Account Management experience.
- If the Degree/Advanced Diploma qualification requirement isn’t met, 6+ years’ experience in a digital/advertising account management role in digital marketing, advertising or similar environment with Matric/Diploma.
- Experience in advertising and media sales within FMCG/Shops.
- Strong knowledge of the Digital Advertising & e-commerce landscape.
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Your responsibilities will include:
- Identify and prioritise high potential partners for the Mr D platform
- Build and maintain a robust, well qualified sales pipeline in CRM
- Lead the end to end partner sign up process (pitching, negotiation, contracting)
- Achieve partner activation targets, ensuring partners go live successfully and on time
- Educate new partners on available advertising tools and secure initial uptake
- Source launch promotions from new partners that align with business objectives
- Maintain strict partner visit/meeting standards for coverage and velocity
- Collaborate with onboarding/ops to ensure smooth go-live and first orders
- Document and execute a structured handover to the Account Manager post activation
Key Performance:
- New partners signed and activated per period
- Pipeline coverage and quality (e.g., 3–5x coverage, stage hygiene)
- Conversion rates by stage and time-to-activation
- Initial advertising bookings and tool adoption at/near launch
- Number/quality of partner visits and meetings per week
- CRM data accuracy and activity cadence compliance
Qualifications & Experience:
- Diploma or Advanced Certificate (A tertiary qualification would be advantageous)
- Minimum 3 years prior sales experience( marketplace,ecommerce, SaaS, or retail sales preferred)
- Proficiency using CRM tools (advantageous but not essential)
- Prior experience in hospitality (advantageous, but not essential)
Minimum Required Competencies:
Sales Cycle Management
- Full-Cycle Ownership: Drive complete sales process from prospecting to partner activation
- Partner Acquisition: Identify and prioritize high-potential partners for Mr D platform
- Pipeline Development: Build and maintain robust, well-qualified sales pipeline in CRM
- Target Achievement: Meet partner activation targets with successful go-live execution
Relationship Building & Communication
- Consultative Selling: Customer-focused approach with consultative sales methodology
- Excellent Communication: Strong verbal and persuasive presentation skills
- Partner Education: Educate new partners on advertising tools and secure initial uptake
- Relationship Management: Maintain strict partner visit/meeting standards for coverage
Negotiation & Closing Excellence
- End-to-End Sales Process: Lead pitching, negotiation, and contracting phases
- Strong Negotiation Skills: Proven ability to close deals and secure partnerships
- Competitive Drive: Target-driven with relentless pursuit of results
- Closing Expertise: Convert prospects into activated partners efficiently
Operational Excellence & Collaboration
- Process Management: Execute structured handover to Account Managers post-activation
- Cross-functional Collaboration: Work with onboarding/ops teams for smooth go-lives
- CRM Proficiency: Maintain data accuracy and activity cadence compliance
- Launch Support: Source promotions and ensure first campaign success
Performance & Analytics
- KPI Management: Track conversion rates, pipeline coverage, and activation metrics
- Quality Standards: Maintain 3-5x pipeline coverage with strong stage hygiene
- Activity Tracking: Monitor partner visits, meetings, and advertising adoption
- Results Orientation: Focus on new partner sign-ups and successful activations
Personal Attributes & Skills
- Self-Motivation: Relentless, self-driven performance in fast-paced environment
- Organization: Accurate, organized, and disciplined with strong follow-through
- Fast-Paced Adaptability: Comfortable working in
- dynamic, high-pressure situations
- Professional Mobility: Own transport and valid driver's license required
Skills, Knowledge & Abilities:
- Excellent communication and persuasive presentation skills
- Highly customer-focused with a consultative sales approach
- Strong negotiation and closing skills; competitive and target-driven
- Self-motivated, relentless, and comfortable in a fast-paced environment
- Accurate, organised, and disciplined with follow-through
- Must have own transport and a valid driver’s license
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Reporting to the Senior Legal Counsel: Takealot.com/MrD, your responsibilities will include:
- Draft, review and assist with the negotiation of various commercial contracts on behalf of the Takealot Group businesses, eg Takealot.com and MrD.
- Update and improve template documents
- Advise on and attend to dispute resolution and general litigation matters
- Advise on and attend to employment law matters
- Advise on and attend to franchise network legal matters
- Advise on and attend to banking and finance legal matters
- Manage the Takealot Group’s intellectual property portfolio and assist with the settlement of intellectual property disputes
- Monitor and advise on new legal developments affecting the Takealot Group
- Conduct legal research, draft legal opinions, and provide legal advice to the Takealot.com and MrD, as required
- Provide and/or facilitate training
- Build and maintain relationships with internal stakeholders of Takealot.com and MrD primarily and to the Group, as and when required
- Assist to mentor and develop other legal team members
- Assist with the design, implementation, and management of software and AI technology, and their standard operating procedures (SOPs), to aid the delivery of legal services to Takealot.com and MrD that is scalable to the Group
- Support the legal team as required
Attributes:
- Proactive with a consistently positive attitude
- Team player
- Good drafting skills
- Ability to work hard independently and within a team
- Ability to prioritise numerous competing tasks and meet deadlines
- Ability to communicate well orally and in writing
- Strong planning and organisational skills
- Detail-orientated whilst remaining practical
- Good working knowledge of South African law in general
Qualifications & Experience:
- LLB, admitted attorney or advocate in South Africa
- 5-8 years post-admission experience at the bar, a well-established law firm, or in the in-house legal department of a large corporate
- Experience in corporate and commercial law is essential, and particularly in drafting and reviewing contracts
- Experience leading and/or mentoring legal professionals
Preferred:
- Experience in e-commerce or retail would be ideal
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Key responsibilities:
Product development
- Manage the execution and rollout of order fulfilment features across the Mr D platform. This includes the entire product development cycle from design, documentation, implementation, testing and launch to success metric monitoring.
- Write detailed product specification documents for the engineering and design teams using both traditional and AI-accelerated methods for mobile applications, back-end application logic, APIs, integrations, and browser-based internal support tools.
- Collaborate and communicate effectively cross functionally to drive implementation of these specifications (i.e. define objectives and success metrics, business rules, epics/user stories, write acceptance criteria and wireframes).
- Participate in and contribute to backlog grooming and planning ceremonies.
- Engage with subject matter experts to analyze trade-offs and resolve priority conflicts.
- Clarify product requirements and create acceptance criteria with QA.
- Perform pre-launch user acceptance testing (UAT).
- Collaborate with technical teams to document high-level non-functional requirements.
- Contribute to technical design decisions for relevant projects.
- Work with the drivers team, restaurant partners team, groceries team, logistics team, customer support team and operations team to bring everything together to ensure we deliver our promise to customers.
- Qualitative and quantitative analysis
- Be responsible for defining and reporting on order fulfilment success metrics such as on-time delivery rate, order accuracy, average delivery time, and late/delayed order rates.
- Move the needle of the team's "North Star" metric through consistent execution of projects.
- Monitor and analyze quantitative and qualitative data in order to identify opportunities for fulfilment optimisations.
- Be proficient in understanding and knowing the data to look for and insights to extract when making decisions.
Product strategy and roadmapping
- Contribute to the order fulfilment product strategy.
- Define and own the order fulfilment product roadmap.
- Maintain and prioritise the order fulfilment backlog through collaboration with the Head of Product, Product Lead, multiple business stakeholders and senior management.
UX and design
- Suggest ideas to solve customer challenges and validate them in close collaboration with UX.
- Sign-off on design solutions (including copy) for owned products.
- Clearly communicate requirements to UX/UI design resources.
Stakeholder management
- Ensure relevant stakeholders are correctly identified and consulted.
- Utilize deep understanding of core stakeholder pain-points / objectives to drive relevant initiatives.
- Manage relationships with stakeholders including obtaining stakeholder buy-in for requirements and relevant project status communications.
- Manage relationships and integrations between Mr D and Takealot Fulfilment Services (TFS), including understanding the division of responsibilities and API integrations between the two entities.
Qualifications and experience / Requirements:
- At least 3 years experience as a Product Manager or 5 years in a software development related role (e.g. Business Analysis, Product Owner).
- Bachelor's degree or Advanced Diploma in related field
- In the event that a candidate does not have a Bachelor's Degree or Advanced Diploma in a related field, an equivalent experience requirement must be met.
- Strong technical acumen for integration
- Understand machine learning, LLM and AI concepts and how they can be used to benefit the system.
- Ability to write specifications using traditional methods as well as AI-accelerated methods
- Experience with analysing data and making data driven product decisions. (Data proficiency beneficial.)
- Experience with wireframing or design solutions.
The skills we need:
- Able to prioritise and cope with competing priorities under pressure.
- Ability to work in a fast-paced, sometimes less-structured, and constantly changing environment.
- Able to take initiative in ambiguous situations, by identifying critical problems and driving solutions with the relevant people.
- Very data driven and should be comfortable to make data driven decisions and be able to extract business insights from data.
- Solution oriented, accountable and highly self motivated with a robust can do attitude.
- Strong sense of ownership and determination to get things done (not scared to get your hands dirty).
- Strong organisational skills & attention to detail.
- Great people skills (Adept at working closely and collaboratively with multiple departments and executives, and in cross-functional teams).
- Excellent problem-solving skills.
- Excellent verbal and written communication skills.
- Eagerness to experiment, learn and grow.
- The ability to focus beyond the features on the app, but more on customer experience.
Method of Application
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