MSD365 System Accountant at ERG Africa

Role Purpose

ERG Africa invites suitably qualified candidates to apply for the  MSD365 System Accountant reporting to the  Site finance manager/ Head of IT - Africa. An experienced ERP support and implementation specialist to serve as site based super user for the ERG ERP system D365 for Operations. The main purpose of this role is to serve as the first point of contact for support issues reported by the site-based user community on the ERP system and with primary focus on supporting the finance vertical.

Should you not receive any feedback after 14 days of closing please consider your application unsuccessful.

Key Responsibilities 

• Works with business to elicit business requirements across ERP solution Dynamics 365 and integrated / supporting in the finance applications in the Finance vertical.
• The intent is for 70 – 80% of support issues to be resolved at this Level 1/2 support stage using system and process knowledge.
• The super user must gather as much information as possible from the end user on a reported issue. The information could be computer system name, screen name or report name, error or warning message displayed on the screen, any logs files, screen shots, any data used by the end user or any sequence of steps used by the end user, etc. This information needs to be recorded into the issue tracking system. This information is crucial to analyses the symptoms to define the problem or issue.
• Clearly articulates and documents these business requirements.
• Assists the Solutions Architect in assessing the risks of various solutions and prioritizes competing business demands for delivery.
• Performs QA testing on all new solutions to ensure that the business requirements are met and manages ongoing relationship with business to drive satisfaction with IT.
• Engages with knowledge workers to incorporate usability and user interface needs when designing systems
• The super user will assist the site in the development of reporting requirements and report output.
• In terms of change requests, the super user is the first point of contact and must gather as much information as possible on the requirement, documenting such in an official change request document and then escalate to the business analysis team.
• The super user will also coordinate local resources in testing and verifying delivered change requests, Scope and produce finance business requirement specification for all Africa operations and perform all finance system testing/ UAT for the sites
• The super user will be responsible for basic system administration in so far as the element to be administered is allowed at site level. If the requirement is to administer an element that is centrally controlled, the super user will log such a request with the system administrator.
• The super user will ensure that all local users of the ERP system are adequately trained in the use of the system, from basic to advanced processes, by utilising training content, system knowledge and courses available.

Key Skills

• Good interpersonal and communication skills;
• Customer centricity and focus;
• Facilitating change and change management;
• Solid organizations and time management skills
• Strong Management and Leadership skills;
• Multitasking and project management skills; and
• Strong analytical thinking/skills.
• Mining applications and operations technology

Essential Qualifications

• B-Com degree or relevant qualification in Finance, Procurement and / or Logistics
• Mining Sector based experience across Finance, Procurement, logistics processes
• At least three years’ experience in supporting or / and implementing ERP solutions
• Report design in D365
• Microsoft BI / SSRS experience
• ACCPAC Experience
• Microsoft Dynamics AX 2012 or D365 for Operations certification
• SharePoint 2016 general usage
• MS Office 2010+

Skills

• Strong, intrinsic analytical ability
• Strong communication skills
• Ability to work in a pressurized, distributed environment with many stakeholders and conflicting priorities
• French language capability advantageous
• Personable, delivery-focused, dependable self-starter
• Experience in dealing with teams within geographical and technically complex environments
• Good interpersonal and communication skills
• Ability to gain good understanding of business processes and aims for excellent customer service
• A passion for new technologies and solutions
• Strong organizational and interpersonal skills
• Possess good time management, problem solving skills and communication skills.
• Able to conduct research into issues and products as required.

Disclaimer

• P.S This role is not open to agencies or recruiters. Any CV submitted by a third party will be treated as a direct application