AR Credit Collections Agent at DHL

What you’ll own

• Follow proactive collection procedures and apply the “Make the Call Count” methodology to resolve queries promptly.
• Contact defaulting customers via telephone or email, arrange payment collection, and place customers on stop credit in line with company policy.
• Prioritize reducing overdue debt (>60 days) and escalate concerns to the Supervisor or OTC Manager immediately.
• Maintain accurate customer information on the Masterfile and submit updates promptly; verify changes within 48 hours.
• Ensure statements and invoices contain correct information and remove outdated or duplicate data to prevent payment delays.
• Achieve daily and weekly call targets and ensure every customer in the portfolio is contacted monthly.
• Meet monthly collection targets as set by the OTC Manager and/or CFO.
• Prepare for weekly ledger reviews and complete reports, incentive feedback, and ad hoc requests accurately and on time.
• Adhere to POPI Act requirements and company credit policies.
• Ensure no payment is left unallocated or applied incorrectly without proper authorization and customer consent.
• Educate customers on payment advice processes and promote e-solutions such as MyAccount, MYBILL, and EBILLING to improve efficiency.
• Attend two monthly meetings with Sales Executives to review stop lists and month-end collections: document minutes.
• Conduct customer visits when necessary to strengthen relationships and manage escalations through to resolution.

What we are looking for

• Post matric qualification in Finance or related
• Credit Management 1, 2 and/or similar qualification
• Minimum 3 years, full function credit control experience
• Proven experience in using SAP (Accounts Receivable Package)
• The ability to communicate articulately and efficiently with business and customers.