Jobs at DHL

What you’ll own

• Follow proactive collection procedures and apply the “Make the Call Count” methodology to resolve queries promptly.
• Contact defaulting customers via telephone or email, arrange payment collection, and place customers on stop credit in line with company policy.
• Prioritize reducing overdue debt (>60 days) and escalate concerns to the Supervisor or OTC Manager immediately.
• Maintain accurate customer information on the Masterfile and submit updates promptly; verify changes within 48 hours.
• Ensure statements and invoices contain correct information and remove outdated or duplicate data to prevent payment delays.
• Achieve daily and weekly call targets and ensure every customer in the portfolio is contacted monthly.
• Meet monthly collection targets as set by the OTC Manager and/or CFO.
• Prepare for weekly ledger reviews and complete reports, incentive feedback, and ad hoc requests accurately and on time.
• Adhere to POPI Act requirements and company credit policies.
• Ensure no payment is left unallocated or applied incorrectly without proper authorization and customer consent.
• Educate customers on payment advice processes and promote e-solutions such as MyAccount, MYBILL, and EBILLING to improve efficiency.
• Attend two monthly meetings with Sales Executives to review stop lists and month-end collections: document minutes.
• Conduct customer visits when necessary to strengthen relationships and manage escalations through to resolution.

What we are looking for

• Post matric qualification in Finance or related
• Credit Management 1, 2 and/or similar qualification
• Minimum 3 years, full function credit control experience
• Proven experience in using SAP (Accounts Receivable Package)
• The ability to communicate articulately and efficiently with business and customers.

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What You’ll Do

• Manage Customs stops and detained shipment cases from allocation to resolution.
• Keep customers informed and guide them on outstanding documents, charges and next steps.
• Review Customs EDI responses and ensure accurate, complete documentation is submitted.
• Work closely with Customs, Other Government Agencies and internal DHL teams to resolve cases.
• Maintain accurate case records, system updates and supporting documentation.
• Follow up and escalate delayed or ageing cases appropriately.
• Support the management of penalties, examination charges, non-compliance cases and unresolved shipments.
• Support compliance reviews, audits and continuous improvement activities.

What We’re Looking For

• Matric/Grade 12 or equivalent.
• Customs Clearance Parts 1 and 2, or an equivalent recognised Customs-clearance qualification.
• Minimum 2 years’ relevant experience in Customs stops, import clearance, or compliance within a courier, express or freight-forwarding environment.
• Good working knowledge of Customs import and stopped-shipment processes.
• Strong communication, customer service and problem-solving skills.
• Excellent attention to detail with the ability to manage multiple time-sensitive cases.
• Proficiency in Microsoft Outlook, Word and Excel.

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What You’ll Do

• Be the payment pro: Action all payments in the mailbox accurately and on time—your goal is a clean inbox every day.
• Deliver excellence: Provide insanely customer-centric service that keeps DHL’s reputation as a market leader.
• Stay compliant: Follow Global SOPs, ISO standards, and DHL procedures like a champ.
• Solve fast: Handle queries promptly and aim for first-time resolution.
• Track performance: Share daily stats with your supervisor and attend monthly coaching sessions to keep growing.
• Flex your skills: Jump in to support other functions when needed to keep the Contact Centre running smoothly.

What We’re Looking For

• Experience: 2+ years in customer service or contact center roles. Customs knowledge and courier experience? Big plus!
• Skills: Communication, problem-solving, empathy, and strong attention to detail.
• Tech: Intermediate computer literacy and solid analytical skills.
• Education: Matric required; customs-related certification is a bonus.

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What You’ll Do 

Compliance & Risk Management

• Ensure full adherence to  ISO standards, and Global SOPs
• Conduct self-audits and close compliance gaps through GRID actions
• Identify, assess, and proactively manage operational risks
• Maintain high visibility of risk across stakeholders and leadership

Operations & Transportation Excellence

• Monitor transport schedules aligned to network requirements
• Manage inbound/outbound flows with accuracy, timeliness, and safety
• Drive compliance with aviation, security, and DHL handling regulations

Inbound & Outbound Performance

• Ensure accurate sorting, scanning, and routing of shipments
• Resolve missorts, bad addresses, and on-hold shipments quickly
• Maintain high delivery performance and route effectiveness
• Oversee outbound processing, cut-off times, and shipment readiness
• Ensure all shipments meet security, dangerous goods, and compliance checks

Security & Quality Focus

• Maintain a secure environment for staff, shipments, and facilities
• Ensure strict adherence to DHL security protocols and reporting processes
• Guarantee shipment integrity, accurate documentation, and labeling

Performance & Productivity

• Drive performance through KPIs and scorecards
• Monitor and improve operational efficiency using DHL systems
• Deliver continuous improvement across all operational processes

Leadership & Team Development

• Build and lead a high-performing, motivated team
• Drive engagement through daily PD sessions and monthly reviews
• Support talent development, succession planning, and retention
• Foster a culture of accountability, ownership, and results

What We’re Looking For

• Relevant Degree/Diploma in Logistics, Operations, or related field 3+ years’ experience in Operations/Logistics leadership
• 2+ years’ experience supervising teams
• Excellent communication, leadership, and problem-solving skills
• Valid driver’s license code 10

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Key Tasks:

• Under direct supervision, provide day-to-day administrative support for activities such as arranging meetings, developing agendas, etc. for board department and/ or cross divisional projects
• Perform assigned tasks of generally repetitive nature to support other team members
• Undertake tasks such as data gathering, entering and validation
• Gather standard and readily available data for formulations of recommendations, decision papers and presentations
• Undertake preparation of routine reports and updates for decision papers and recommendations
• Enter and share routine information regarding results, analysis, etc. to keep teams updated
• Maintain and update files according to standard procedures
• Follow and achieve compliance with set processes and policies
• Check recurring routine issues faced during delivery, else escalate to supervisor for inputs and guidance

Skills:

• Office Administration, Scheduling, Procurement, Purchasing, Invoicing, Data Entry, Reporting, Accounting, Inventory Management, Facilities Management, Event Planning, Maintenance Management, Vendor Management, Process Improvement, Change Management, Translation Services, CRM, Microsoft Excel, Outlook, Telecommunications, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback

Qualifications & Key Requirements:

Education Level

• Vocational/Specialized/Technical/Certification

Experience Level

• Less than 2 years