First National Bank (FNB) South Africa offers dynamic career paths, structured graduate development programs, and continuous on-the-job learning across banking, data science, IT, and client advisory roles
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Multi Skilled Consultant Sales and Service E - Durban
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Experience and qualifications
Minimum Qualification : NQF 4 Qualification
Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification
Years of Experience : 1-2 years related experience
Person must not be an unrehabilitated insolvent
Additional requirements
In accordance with National Credit Act (NCA) candidatesapplying for this role will require a credit record check.
No Referral plan is assigned to this job
Responsibilities
Connectwith our customers by living up to our brand promise of how can we help you? atall times.
Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
Conductthemselves in an ethical manner at all times
Adhereto the TCF (Treating Customer fairly) principles in all that you do
Identifyand sell/cross sell products aligned to customer needs
Maximizechannel optimisation opportunities identified aligned to customer needs
Ensureactivities support cost containment and reduction
Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
Alwayscomply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions
Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience.
Demonstratesbehaviour in support of the organizational values
Takesaccountability for own performance, personal and career development
Improveknowledge and competencies by completing training specific for role as pereCareers
Contributeto the overall effectiveness and success of the team
Maintainan ability to adapt to ever changing business and customer needs
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