National Installations Technical Manager at Hire Resolve

Job Description

• A vehicle tracking and Rocovery Solutions client is looking for a  a National Installations Technical Manager to lead the end-to-end delivery of all installation-related projects nationally based in Johannesburg, GP. This role acts as the central link between customer requirements and internal execution, coordinating stakeholders across Sales, Technical, Operations, and Supply Chain to ensure scalable, efficient, and predictable rollout capabilities.

Key Responsibilities
System Enablement & Process Optimisation

• Seamlessly integrate all projects into existing installation workflows and operational processes.
• Identify, recommend, and implement improvements to installation processes, tools, and systems.
• Align project execution with FSM, PSO, FSM Mobile, and other critical business systems.
• Drive national standardisation of rollout methodologies, documentation, and system usage.
• Lead the optimisation and enhancement of FSM-related platforms.
• Manage system integrations to ensure alignment with operational workflows.
• Administer system access, permissions, and security controls according to governance standards.
• Lead System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
• Monitor system performance and implement strategies to ensure stability and efficiency.
• Ensure data accuracy and consistency across all operational platforms and reporting tools.
• Support digital transformation initiatives, including workflow automation and process improvements.

Installations Project Management

• Lead the full project lifecycle for all installation-related initiatives.
• Define project scope, timelines, deliverables, dependencies, risks, and success criteria.
• Develop and track detailed project plans, schedules, and resource allocation.
• Monitor project delivery against milestones, budgets, and operational capacity.
• Identify, assess, and mitigate project risks with appropriate escalation and governance.
• Drive structured project governance, including reporting and PMO compliance.
• Ensure smooth handover of completed solutions into business-as-usual operations.
• Coordinate internal and external stakeholders to align sales, customer, and technical teams.
• Facilitate Agile ceremonies such as stand-ups, backlog refinement, and sprint reviews.
• Partner with Learning & Development on training materials and deployment readiness.

Customer & Stakeholder Management

Act as the central point of coordination between customers and internal delivery teams.

• Translate customer rollout requirements into actionable operational and technical plans.
• Manage rollout schedules to align with customer readiness and operational capacity.
• Ensure proactive communication, expectation management, and milestone visibility.
• Oversee project closure activities, including sign-off, documentation, and billing.
• Lead and develop high-performing, cross-functional teams.
• Drive collaboration across internal departments and external partners.
• Lead change-management initiatives to ensure adoption of new systems and processes.

Financial Management

• Manage project budgets, cost controls, and resource utilisation.
• Ensure accurate financial tracking, cost recovery, and alignment of invoicing with deliverables.
• Support commercial forecasting, ROI assessments, and profitability analysis.
• Implement cost-reduction and efficiency initiatives.
• Manage vendor contracts, licences, and service-level agreements.
• Drive accountability for financial integrity, wastage, and compliance.

Governance & Compliance

• Maintain comprehensive audit trails and documentation for all systems and project changes.
• Ensure compliance with IT governance frameworks, POPIA, and applicable ISO standards.
• Facilitate Change Advisory Board (CAB) processes and deployment approvals.
• Implement structured change-management and rollback procedures.
• Conduct internal governance reviews and support audit activities.
• Report governance and compliance metrics to executive leadership.

Minimum Requirements
Qualifications

• Essential: Matric (NQF 4)
• Essential: National Diploma in Engineering, Technical, IT, Project Management, or related field (NQF 5)
• Essential: Project Management certification (PRINCE2, PMP, Agile, or similar)
• Essential: PSIRA registration – Minimum Grade A
• Desirable: Degree in a relevant Technical or Business discipline (NQF 6)

Experience

• Minimum 5 years of project management experience in a technical or operational environment.
• Minimum 3 years of managerial or supervisory experience.
• Proven experience managing large-scale rollouts or multi-site implementations.
• Demonstrated ability to coordinate cross-functional teams.
• Experience in field service, installations, or technical delivery environments.
• Proven track record in new system rollouts and operational optimisation.
• Experience in troubleshooting complex business and operational challenges.
• Computer Literacy (MS Office and Outlook).
• Valid South African Driver's Licence.