National Recovery Sales Manager at takealot.com

Your responsibilities will include:

Operational Duties

• Sales Strategy Development: Develop and implement a comprehensive sales strategy to maximize sales and optimize recovery rates through optimizing existing sales channels and identifying and exploring new sales channels.
• Sales & Operational Planning (S&OP): Ensure an integrated short term and long-term planning and forecasting process that aligns demand, supply, and financial objectives with particular focus on managing stock ageing.
• Sales Achievement: Meet or surpass sales targets and objectives by identifying opportunities, developing sales plans, and implementing strategies to secure bulk transactions while maintaining acceptable recovery rates.
• Client Relationship Management: Build and maintain strong relationships with key bulk buyers, understanding their needs, and ensuring exceptional customer service. Building out a pipeline of demand with buyers.
• Reporting: Analyze sales data and prepare regular sales reports, forecasts, and performance metrics for senior management to assess the effectiveness of sales strategies.
• Team Leadership: Recruit, train, and manage a team of sales administrators across different regions. Provide guidance, coaching, and conduct performance evaluations.
• Market Insight: Stay abreast of industry trends, competitor activities, and market shifts to identify new opportunities and tailor sales strategies accordingly.
• Supply and demand: Collaborate with the operations team to ensure adequate stock levels, punctual delivery, and quality control of assessed stock.
• Budget Management: Assist in preparing annual sales budget and then ensure that department deliver results in line with agreed budget.
• Compliance: Ensure compliance with all legal and regulatory requirements related to sales activities.
• Collaboration: Collaborate with other departments such as finance, legal, marketing, logistics, and operations to optimize the overall customer experience and to streamline the sales operations process.
• Travelling: Travelling within South Africa as needed to meet and source new buyers.

Attributes required

• Strategic thinker with an initiative-taking and entrepreneurial mindset.
• Strong critical thinking skills.
• Adaptability and resilience in a challenging environment.
• Inspirational leadership qualities that motivate and drive success.
• A deep commitment to delivering exceptional customer service.
• Exceptional leadership and team management capabilities. Outstanding communication
• and negotiation skills.
• Analytical mindset and proficiency in data-driven decision-making.
• Proven track record of meeting or surpassing sales targets.
• Proficiency in Excel.

Qualifications:

• Diploma or Advanced Certificate in business, marketing, or a related field.
• A bachelor’s degree or Advanced Diploma is advantageous.
• 3 to 5 years minimum experience (demonstrated successful sales history experience),
• preferably within the E-commerce, Retail, FMCG, Banking.
• Understanding of e-commerce returns and recovery processes.
• Minimum 2 years people management experience.