Network Operations Center Manager at Tower Group

About the job

• Job Title: Data Center NOC FO Manager
• Job Type : Contract

Experience/ Qualifications

• 5+ years of experience in Network operations, NOC management, or critical infrastructure oversight.
• 2+ years in a leadership role managing technical teams in a 24/7 environment.
• Proven ability to lead teams in high-pressure, mission-critical environments.
• Strong decision-making, problem-solving, and conflict-resolution skills.
• Excellent leadership, communication, and problem-solving skills.
• Strong understanding of data centre operations, infrastructure monitoring, and incident management.
• Excellent at PPT,EXCEL,WORD and Reporting

Education / Required Certifications

• Bachelor’s degree in Electrical/Mechanical Engineering, Computer Science, or related field. Master’s degree preferred

Duties

• Lead and manage the Data Centre NOC team to monitor and maintain all data centre infrastructure.
• Ensure 24/7 proactive monitoring of data centre systems, identifying and resolving incidents to minimize downtime.
• Develop and implement NOC policies, procedures, and best practices to enhance operational efficiency.
• Coordinate troubleshooting and escalation processes to ensure timely resolution of technical issues.
• Maintain accurate documentation of incidents, maintenance activities, and system performance.
• Lead the team to compliance with service level agreements (SLAs).

Infrastructure & Technical Oversight

• Oversee the health and performance of network equipment, cooling systems (HVAC), power backup systems (UPS, generators, DC plants), and AC units.
• Work closely with vendors and service providers to ensure timely maintenance and support.
• Conduct regular risk assessments and implement strategies to mitigate potential failures.
• Ensure compliance with industry standards and security protocols.

Customer & Stakeholder Management

• Serve as the primary point of contact for MTN stakeholders regarding data centre operations.
• Ensure effective communication with clients regarding incidents, planned maintenance, and system performance.
• Build and maintain strong relationships with internal teams, vendors, and third-party service providers.
• Handle customer escalations and drive service improvement initiatives.

Team Leadership & Development

• Manage and mentor the NOC team, ensuring continuous skill development and performance management.
• Provide training and guidance to ensure staff are equipped to handle complex data centre operations.
• Foster a proactive and service-oriented team culture.