Jobs at Tower Group

Role purpose: Senior Specialist OPIA/PDPR:

• To identify all processes, products, assets and third parties within a business area (global records or local records) where there is processing of personal information so that risk assessments can be performed and appropriate control measures implemented so that the organization can become compliant to applicable privacy legislations.
• To document processing activities according to their process/product hierarchies (process or product catalogues) in oder to ensure that the correct data flow maps/diagrams can be created and kept up to date within the Record of Processing Activities (RoPA).
• To conduct assessments of existing organisational processes, products, services, Apps and sytems.
• To conduct re-assessments of high and medium risk assessments of processing activities in order to re-evaluate the risk levels and adequacy /effectiveness of controls.
• To conduct privacy impact assessments (Privacy by Design & Assurance) of new processes, products and systems to be launched by the client or changes to existing processes, products or assets to ensure that all critical and high new business risks have been identified and mitigated before any product, service, promotion or campaign is launched with the client.

Key accountabilities and decision ownership:
Process Mapping

• Identify primary record according to PRM reference model and then link process or sub-process to primary record accordingly.
• Product catalogue – ensure that there is an appropriate product catalogue with standard references and ensure that it is kept up to date per each business area.

High & Medium Risk Processing Activities Re-assessments

• Identify and conduct re-assessments of processes, products & assets every three years or when something significant changes.Up-to-date processing activity records information is maintained in the Personal Data Processing Register (PDPR).

Assessment Quality Assurance

• Ensure that all Organisational Privacy Impact Assessments (OPIA) and Privacy by Design (PDA) assessments performed meets the quality criteria in their respective areas.

Data Flow Map 

• Ensure that every business area where there is personal information processing keeps up to date data flow diagrams/maps that shows standard reference numbers (PRM reference model) for personal information flowing from or to other business areas.

Assets Risk Assessments

• Ensure that all assets associated with a processing activity have been assessed and risk rated accordingly.

Core competencies, knowledge and experience:

Process knowledge

• Ability to map business processes according to their hierarchical levels. Knowledge of telecoms processes and functions will be an advantage.

Business Analysis/Process Modelling

• Provide the client with a simple way to understand workflows by creating data-driven visual representations of business processes. Ability to analyse/document processes for privacy compliance or audit purposes.
• Experience in conducting privacy impact assessments using clearly defined methodologies or tools.

Risk & Compliance

• Ability and knowledge to ensure that the client executes its business processes in compliance with privacy laws and regulations, applicable professional standards and accepted business practices.

Self-starter

• Ability to work independently with high standard of accountability problem solving ability and owning responsibility around decisions, timelines and quality.

Business Skills & Stakeholder Management

• Excellent stakeholder management skills across all levels of the organisation. Experience within the technology & Telecoms industry & extensive exposure to working in a team environment

Must have technical / professional qualifications: 

• Engineering/Science/IT/Commercial/Business degree or NQF 7 equivalent
• Additional professional relevant certification will be an advantage.
• A minimum of 5 years relevant experience essential, with exposure to the following:
• Risk and compliance
• Business process related work
• Ability to build relationships and influence at all levels of the client
• Exceptional organisational and communication skills

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About the job

• Job Title: Data Center NOC FO Manager
• Job Type : Contract

Experience/ Qualifications

• 5+ years of experience in Network operations, NOC management, or critical infrastructure oversight.
• 2+ years in a leadership role managing technical teams in a 24/7 environment.
• Proven ability to lead teams in high-pressure, mission-critical environments.
• Strong decision-making, problem-solving, and conflict-resolution skills.
• Excellent leadership, communication, and problem-solving skills.
• Strong understanding of data centre operations, infrastructure monitoring, and incident management.
• Excellent at PPT,EXCEL,WORD and Reporting

Education / Required Certifications

• Bachelor’s degree in Electrical/Mechanical Engineering, Computer Science, or related field. Master’s degree preferred

Duties

• Lead and manage the Data Centre NOC team to monitor and maintain all data centre infrastructure.
• Ensure 24/7 proactive monitoring of data centre systems, identifying and resolving incidents to minimize downtime.
• Develop and implement NOC policies, procedures, and best practices to enhance operational efficiency.
• Coordinate troubleshooting and escalation processes to ensure timely resolution of technical issues.
• Maintain accurate documentation of incidents, maintenance activities, and system performance.
• Lead the team to compliance with service level agreements (SLAs).

Infrastructure & Technical Oversight

• Oversee the health and performance of network equipment, cooling systems (HVAC), power backup systems (UPS, generators, DC plants), and AC units.
• Work closely with vendors and service providers to ensure timely maintenance and support.
• Conduct regular risk assessments and implement strategies to mitigate potential failures.
• Ensure compliance with industry standards and security protocols.

Customer & Stakeholder Management

• Serve as the primary point of contact for MTN stakeholders regarding data centre operations.
• Ensure effective communication with clients regarding incidents, planned maintenance, and system performance.
• Build and maintain strong relationships with internal teams, vendors, and third-party service providers.
• Handle customer escalations and drive service improvement initiatives.

Team Leadership & Development

• Manage and mentor the NOC team, ensuring continuous skill development and performance management.
• Provide training and guidance to ensure staff are equipped to handle complex data centre operations.
• Foster a proactive and service-oriented team culture.

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About the job

• No candidates from banks.
• Someone that is agile, able to adapt to changing environments as it is quite volatile.
• Able to deal with pressure.

Role purpose: Portfolio Manager: Business Lending

• An exciting opportunity exists within an innovative Fintech team who serve the Small and Medium Enterprises (SME) industry. As part of the broader client’s Financial Services team guided by our financial inclusive strategy, we are looking for an experienced Portfolio or Product Manager to own our Unsecured Lending Business Term Advance product across the value chain through client insights, product enhancements, stakeholder engagement, and to be accountable for product profitability and overall performance.
• You will also own the Unsecured SME Lending product and marketplace strategy and execution under the client’s brand.

Key accountabilities and decision ownership [max 5]: 

• Manage Business Term Advance product day to day to deliver product performance and profitability.
• Collaborate with cross-functional teams spanning Marketing, Sales, IT, and CX to scale the product so that the year-on-year growth targets are achieved.
• Own the execution of the Unsecured Business Lending marketplace.
• Create new products and features to enhance the client’s business value proposition and to ensure requisite scale is achieved.
• Identify and manage potential third-party product partners and negotiate commercial positions with them.
• Provide insights to the broader team around innovation and developments within the Business Lending and Fintech industry, and setup business cases for evaluation on new ideas.
• Daily, weekly and monthly product performance reports and presentations to senior and executive management

Core competencies, knowledge and experience:

• Prior Business Lending product design and development experience is essential
• A detailed knowledge understanding of a the fast-paced fintech lending industry is essential
• Understanding of regulatory requirements essential
• Experience in building, launching and rapidly scaling SME lending products, ideally in a Fintech environment

Must have technical / professional qualifications: 

• Matric essential
• Relevant 3- or 4-year Business degree essential
• Minimum of 8 years’ experience within the Product development essential
• Fintech or Business Lending experience preferred