Network Support Technician at Kontak Recruitment

• Develop your networking career in the managed data network services industry, supporting multiple client environments across connectivity, routing, DNS, DHCP, NAT, VPN, wireless and firewall-related issues.
• This role offers hands-on technical variety with exposure to Fortinet, MikroTik and UniFi environments.

Minimum Requirements:

• IT, networking or related degree, diploma or certificate advantageous
• 2 or more years’ IT support or networking experience, ideally within an MSP, support desk or client-facing technical environment
• Working knowledge of TCP/IP, subnetting, VLANs, DHCP, DNS, NAT, basic routing, wireless, VPN and firewall fundamentals
• Exposure to FortiGate firewalls, FortiClient VPN, MikroTik routing basics and UniFi wireless/switching advantageous
• Windows Server / Active Directory basics and RDP or remote support tool exposure advantageous
• Valid driver’s licence and own reliable vehicle
• Structured and logical troubleshooting approach
• Able to work across multiple client environments and follow SOPs
• Strong documentation habits and attention to detail
• Professional communication with technical and non-technical users
• Able to work under pressure and escalate appropriately

Duties and Responsibilities:

• Provide first- and second-line network support across multiple client environments
• Troubleshoot connectivity, routing, DNS, DHCP, NAT, VPN, wireless and firewall-related issues
• Assist with firewall changes, policy checks, NAT/object updates and FortiClient VPN troubleshooting under guidance where required
• Support environments using technologies such as Fortinet, MikroTik and UniFi
• Work with ticketing systems, remote support tools and documented escalation processes
• Read and interpret basic network diagrams and maintain accurate technical notes
• Prioritise and manage multiple support tickets while maintaining clear client communication
• Escalate complex technical matters to senior engineers with clear troubleshooting notes and evidence