New Business Agent at Tenacity Financial Services

Job purpose

• As a New Business Agent, you will be responsible for contributing to the sales (approval) targets through outbound calls based on pre-qualified leads, and/or opening customer initiated accounts via sms and branch applications, inclusive of outbound calls for missing information on branch applications.  All information from these various interactions is to be captured accurately and timeously.

Performance 

• Achieve agreed upon targets and outcomes as directed by management within schedule
• Reach out to customers through cold calling of pre-qualified leads to promote and sell private label card account; and/or process customer initiated accounts
• Apply solid objection handling techniques to prospective pre-qualified customers
• Conduct outbound calls to obtain relevant missing information from customers for branch applications; and / or resolve Sales related queries escalated from Customer Service
• Capture all relevant information from all application channels accurately and timeously
• Establish, develop and maintain positive business and customer relationships during calls
• Achieve customer satisfaction at all times
• Action customer instructions in an efficient and timeous manner
• Action administrative requirements related to customer account management

Qaulity Assurance 

• Ensure quality and accuracy - meet the standard of 95% and above
• Adhere to call scripting
• Open customer accounts by recording account information accurately on the CRM

Administration 

• Ensure all leave transactions are captured on ESS
• Ensure all overtime is submitted to Team Manager timeously

Adherence

• Adhere to workforce schedule i.e. lunch and body breaks
• Adhere to all Company Policies and Procedures e.g. Absence Management, House Rules, Disciplinary Policy as set out by the business

Ad-hoc

• Contribute to team efforts by accomplishing related target/results as contracted
• Action any other instruction by Management from time to time

Requirements

Experience 

• Minimum 1 year sales experience within a Call Centre environment

Qaulification

• Grade 12 or NQF Level 4

Functional Knowledge and Skills

• Proficient in English
• Exceptional verbal and written communication skills
• Must be able to type a minimum of 35 words per minute with 95% accuracy
• Have Knowledge of the National Credit Act and the Retail Credit Market
• Objection handling skills
• High problem solving skills and ability to work under pressure
• Ability to show empathy and handle customers sensitively
• Ability to be flexible and display strong adaptability skills
• Strong interpersonal skills and experience
• Time & self-management skills with the ability to multi-task, organise and prioritise