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  • Posted: Dec 11, 2025
    Deadline: Not specified
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  • First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their business operations are located. First Technology is structure...
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    Onsite Desktop Engineer - Durban Prospecton

    Role and Responsibilities
    Have a senior level of experience and understanding in the following services:

    • Microsoft Windows for Endpoints
    • Microsoft Office
    • Microsoft Office 365 Suite
    • Desktop and Laptop hardware fundamentals
    • Have a mid-level of experience and understanding in the following services:

    Mimecast

    • Anti-Virus
    • Microsoft Active Directory On-Premise

    Have an entry-level experience and understanding in the following services:

    Microsoft Group Policy

    • Microsoft Azure Active Directory
    • Network – Firewall, Switches, Access Points, Routers and Controllers
    • Network – WAN and LAN fundamentals
    • Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files 

     Have the ability to perform the following functions:

    • Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to
    • Be a mentor to lower tiered Engineers
    • Ability to write Work Instructions and Standard Operating Procedures for common tasks
    • Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA
    • Assist Operations Managers with technical queries when needed
    • Be willing to work unscheduled overtime if required 

    Qualifications and Education Requirements

    • Grade 12 – Required
    • A+ and N+ - Required
    • Microsoft 365 Certified: Endpoint Administrator Associate – Beneficial
    • Bachelor’s Degree in Computer Science or Information Technology Diploma - Beneficial 

    Preferred Skills 

    • Excellent verbal communication
    • Excellent written communication by following email etiquette best practice
    • Ability to work independently and unsupervised
    • Ability to work in a multi-tenanted environment
    • Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
    • Interest in wanting to keep abreast of technology in the IT industry
    • Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
    • 2-3+ years of experience in a similar technical role

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to First Technology on firsttech.simplify.hr to apply

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