NOC Operator at Paracon

Our client in the Northen Suburbs of Cape Town is looking to employ a eager to learn  and forward thinking NOC Operator.

The successful candidate will be part of a team in a highly pressured environment. We encourage our team members to take ownership of their responsibilities.  

Core Ouputs:

• Operation of network and system monitoring systems for clients
• Act on alarms and other associated commands or messages displayed on monitors / displays
• Perform system administration tasks and maintain the database of monitored objects
• Health checks and compilation of reports
• Develop an awareness of a wide spectrum of IT technologies
• Improvements to health checks made on an ongoing basis
• Continuously monitoring of client's infrastructure, according to SLA
• Timeously responding to exceptions according to SLA.
• Administration maintained according to client SLA
• Continuously updating client and engineer of changes made (via email)
• Daily/Weekly/Monthly QA reports to be completed
• Standard report generated on request
• Stress report generated on a monthly basis
• Unit report generated on a monthly basis
• Patch and/or hot fix release testing completed
• New and current systems testing compared
• RT system to be maintained

Essential requirements are:

• Grade 12
• A+ and N+ or similar IT related qualification
• Basic understanding of hardware, operating systems (Linux or Windows), applications and networking
• Basic systems administration tasks
• Experience in the installation and set-up of networks, servers or workstations will be an advantage
• Advanced Excel and Word skills