Non-Motor Salvage Case Management Agent at Santam Insurance

WHAT WILL YOU DO?

• The Non-Motor Salvage Case Management Agent is responsible for managing the end-to-end non-motor salvage process within the claim’s environment. This includes coordinating salvage upliftment, ensuring compliance with contractual and regulatory requirements, maintaining accurate salvage records, and supporting the optimisation of salvage recoveries.
• The role requires strong operational execution, attention to detail, and effective engagement with internal and external stakeholders, including brokers, assessors, and salvage vendors.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Operational Execution

• Coordinate salvage upliftment, categorisation, and disposal in line with service-level agreements.
• Ensure salvage items are accurately captured and inventoried in the system.
• Monitor salvage dealer compliance with contractual obligations and escalate non-compliance issues.
• Liaise with brokers, assessors, and internal claims teams to ensure salvage processes align with claims handling objectives.
• Assist in resolving disputes related to salvage collection, valuation, or disposal.

Compliance & Governance

• Adhere to POPIA, Treating Customers Fairly (TCF) principles, and all relevant insurance regulations.
• Follow established Standard Operating Procedures (SOPs) and contribute to continuous improvement initiatives.
• Implement controls to prevent fraud, duplicate claims, and salvage buy-back abuse.

Data & Reporting

• Maintain accurate salvage records and ensure data integrity.
• Provide timely and accurate reporting on salvage activities and recovery performance.
• Identify trends and opportunities to improve salvage efficiency and recovery rates.

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• 2–5 years’ experience in short-term insurance or salvage operations
• Non-motor salvage experience will be advantageous
• Proficiency in Microsoft Excel

KNOWLEDGE AND SKILLS

• Strong negotiation and vendor management skills
• Analytical and detail-oriented approach
• Problem-solving ability under pressure
• Effective communication (written and verbal)
• Customer-focused and solution-driven mindset
• Computer literacy (MS Excel essential)

PERSONAL ATTRIBUTES

• Deciding and initiating action
• Client Service Orientation
• Teamwork and support
• Building relationships
• Communication
• Flexibility and adaptability
• Cultivates innovation
• Performing under pressure
• Analytical thinking
• Presenting and communicating information