New Jobs at Santam Insurance

JOB DESCRIPTION

• The purpose of an enterprise architect is to align Santam’s business strategy and objectives with its information technology infrastructure. Being involved in the complete Santam landscape, the enterprise architect ensures that Santam’s systems, processes, and resources are effectively designed, implemented, and managed to support the overall business goals. 
• In effect, the enterprise architect bridges the gap between business and technology, allowing Santam to achieve its long-term goals by leveraging appropriate technology strategies and solutions.

CAREER OPPORUNITY

• A great career opportunity exists in Santam’s Technology Services team (STS ) in Cape Town or Gauteng for an Enterprise Cloud Architect.

PRINCIPLE ACCOUNTABILITIES INCLUDE:

Architecture functions

• Analyse Santam business strategy and translate it into an IT strategy that supports the business vision.
• Design and develop enterprise-wide technology architectures that encompass various aspects, including business processes, applications, infrastructure, and security, but with a focus on cloud solutions.
• These architectures provide a blueprint for Santam’s cloud strategy and IT systems, ensuring coherence, integration, and scalability.
• Establish and enforce architecture and design governance processes, principles and standards to ensure consistency, interoperability, and compliance across IT projects and systems.
• Oversee the alignment of IT initiatives with the enterprise architecture and facilitate decision-making regarding technology investments.
• Collaborate with stakeholders, including business leaders, project managers, developers, and other architects, to understand their requirements and constraints.
• Enterprise architects communicate the architectural vision and plans effectively, ensuring buy-in and understanding from all involved parties.
• Understands how the business requirements can be met using the available cloud solutions or defines what additional solutions is needed.
• Evaluate cloud solutions, emerging technologies, industry trends, and best practices to inform decision-making regarding technology adoption, modernization, and retirement.
• Assessment of the impact of new cloud business solutions on the information technology landscape. Includes execution of technical due diligence across all dimensions of IT.
• Work as a team member with Development Managers and other technical staff, to ensure the application is implemented according to requirements.
• Identification of potential risks / issues and give input into risk plan.
• Active engagement with technology partners to deliver an integrated solution across platforms and across cloud solution partners.

Generic functions

• Ensure that solution implementations are coherent and consistent with technology strategies, governance and architecture.
• Provide advice and consultancy across the Santam Group on the enterprise architecture matters.
• Participate in reviews and provide guidance to teams to ensure that the principles, architecture and strategies are followed.
• Establish and participate in design reviews, regular architectural reviews and technical issue management meetings.
• Ensure that design is optimised for use on the specific cloud infrastructure.
• Provide support to other members of the development team and members of the business management team as required.
• Develop and maintain a deep understanding of the workings of cloud architectures, solutions and packages
• Work effectively in a team with other Enterprise Architects, Solution Architects, Business Architects and Lead developers to consider design alternatives and agree on appropriate design decisions in support of business requirements

PRINCIPLE ACCOUNTABILITIES INCLUDE:

Cloud functions

• Establish and maintain Santam Group cloud architecture principles.
• Develop and maintain specific cloud architectures for each of the major cloud providers – AWS, Azure and any other future providers.
• Calculate total cost of ownership options and advise on best and most cost-effective implementations.
• Accountable to establish and maintain Santam Group Logical cloud architecture.
• Accountable to establish and maintain Santam Group Cloud Platform architecture.
• Maintain and mature the architecture capability as per the Zachman framework

 Quality Assurance

• Ensuring the alignment of initiatives to the target cloud architecture and standards with Santam and the Sanlam Group
• Design and improve the Santam BITS Enterprise Architecture Governance framework
• Accountable to regulate and enforce adherence to the above framework, with a specific focus on cloud aspects, in the Santam Solution Design Forum, Sanlam Saser, and other forums.
• Review agreed implementation, to ensure correct interpretation of the requirements and architecture and strategies
• Facilitate and lead the quality assurance processes for design and development to ensure the ongoing integrity of the end-to-end systems landscape

KNOWLEDGE & EXPERIENCE

• Minimum 10 years of experience in technology roles
• 5 years in enterprise architecture, solution architecture, systems design, operating at enterprise level.
• 5 years of experience in the application of IT architecture governance principles
• 3 years of experience in cloud architecture, cloud designs, and cloud implementation on AWS (preferred), Azure, or both.
• Experience in cloud security concepts such as virtual private cloud, subnets, routing, firewalls, VPN connections, identity and access management.
• Experience in cloud concepts such as infrastructure as code, continuous integration and continuous deployment, containers, and serverless computing.
• Experiences with and having worked in a hybrid- and multi-cloud environment.
• Experience in providing cost estimates for cloud solutions, and in calculating and designing alternative solutions in the event of cloud cost increases.Understanding of Santam systems and specifically software development experience a benefit. 

COMPETENCIES

• Client Focus
• Collaboration
• Flexible and adaptable
• Cultivates Innovation
• Building and maintaining relationships
• Strategic alignment
• Cloud Architecture Development
• Systems Architecture Development
• Data Security
• IT Policies, standards, industry regulations and best practices
• Technologies
• Reporting and Administration
• Business Requirements Definition

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What will you do?

• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants based in Cape Town. The insurance consultant role is focused on providing an end-to-end service and support to intermediaries

What will make you successful in this role?

This role is focused on, but not limited to.

• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Dealing with general insurance and policy specific enquiries.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books. 
• New business issuance / policy maintenance/ renewal / agri aspects of policies.
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Managing client expectation on expected turnaround times for submitted requests.
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria.
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance.
• Ensuring that business targets are met.

Qualifications and Experience

• Matric / Grade 12
• 60 FAIS credits - Commercial lines
• Minimum of 3 years’ experience in Financial Services experience - Short Term Insurance - would be advantageous
• A relevant insurance related qualification (e.g. NQF level 5) would be advantageous.
• Tertiary qualification would be advantageous  

Knowledge and Skills

• Excellent verbal and written communication skills to request information and correspond with internal / external stakeholders.
• Excellent interpersonal skills, collaborating with internal / external stakeholders.
• Conduct efficient administration.
• Optimising work processes.
• Situational adaptability.

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The role

• Santam’s Group Procurement team have x2 positions available for Contracts Officers based in Tygervalley, Cape Town.

What will you do?

• The role is responsible for implementing and maintaining procurement, service and supply contracts in line with the requirements of the relevant commodity objectives with the emphasis on contract maintenance and stakeholder management.  
• The Contracts Officer will be responsible for the sourcing, negotiation, awarding, administration, and overall management of contracts.  

What will make you successful in this role?

• Implementation and administration of supplier contracts within relevant structures to enable an optimum procurement environment.
• Assist the Sourcing Specialist or Procurement Manager with procurement related tasks. 
• Manage one or more commodities, commodity groups or portion of a commodity on their own (depending on ability, experience & training).

Creation and maintenance of supplier agreements:

• Draft the contract using standard wording/clauses.
• Maintain contracts including all administration such as amendment of contracts using standard wording/clauses in terms of, supplier detail changes, price changes.
• Ensure system updates occur with the relevant contract pricing terms & conditions (Business rules), and other criteria for internal and external users.
• Ensure all ongoing changes to contracts are loaded to the system.

Assist Sourcing Specialist / Procurement Manager with or be responsible for management of procurement commodities:

• Analyse and determine commodities spend and if sufficient volume or other criteria exists, initiate the sourcing process. [Business Case Analysis]
• Determine potential suppliers. [Market Scanning & Analysis]
• Drafts request for proposal (RFP) using standard wording/clauses. [system based]
• Issue and coordinate RFP process. [Initiation to completion]
• Adjudicate on RFP responses to determine most suitable suppliers.
• Test the market on a pre-determined cyclical basis by issuing further RFP documentation on existing contracted and new potential supply base whereby the full selection to contract process starts again.
• Administrating diversity of supply base and monitoring direction of spend against agreed performance targets. 
• Obtain required approval on supplier selection recommendation.
• Negotiate and award contract to preferred suppliers based on “Value” decision (dependent on signing authority).
• Manage and administrate supplier’s contract compliance in terms of Quality, Service and Price performance detail (roll up of transactional data from system and Santam Quality department).
• Ensure all ongoing changes to contracts are loaded to the procurement system.

Qualification and experience

• Matric/ Grade 12 other relevant Diploma or B. Comm Supply Chain Management. 
• Studying towards a Level 5/6 procurement qualification
• Minimum 3 years’ experience in a procurement role within financial services

Skills

• Communication (Written and Verbal): Is able to communicate clearly, enthusiastically and in an articulate manner.  
• Interpersonal Skills: Building networks and good relations: Relates to people across organisational levels and boundaries, builds networks and profitable partnerships. Show understanding of needs; is attentive and responsive; show honesty and integrity in dealing with people.
• Issue resolution: The ability to identify issues and risks and implement the relevant mitigating actions.
• Vendor management: Manage supplier relationships, developing supplier programs, and identifying continuous improvement initiatives. Tracks supplier spend and provide feedback to necessary stakeholders.
• Delivering Results and Meeting Customer Expectations
• Stakeholder relationship management 
• Networking
• Analysing and ability to identify opportunity/ challenges

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WHAT WILL YOU DO?

• The Non-Motor Salvage Case Management Agent is responsible for managing the end-to-end non-motor salvage process within the claim’s environment. This includes coordinating salvage upliftment, ensuring compliance with contractual and regulatory requirements, maintaining accurate salvage records, and supporting the optimisation of salvage recoveries.
• The role requires strong operational execution, attention to detail, and effective engagement with internal and external stakeholders, including brokers, assessors, and salvage vendors.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Operational Execution

• Coordinate salvage upliftment, categorisation, and disposal in line with service-level agreements.
• Ensure salvage items are accurately captured and inventoried in the system.
• Monitor salvage dealer compliance with contractual obligations and escalate non-compliance issues.
• Liaise with brokers, assessors, and internal claims teams to ensure salvage processes align with claims handling objectives.
• Assist in resolving disputes related to salvage collection, valuation, or disposal.

Compliance & Governance

• Adhere to POPIA, Treating Customers Fairly (TCF) principles, and all relevant insurance regulations.
• Follow established Standard Operating Procedures (SOPs) and contribute to continuous improvement initiatives.
• Implement controls to prevent fraud, duplicate claims, and salvage buy-back abuse.

Data & Reporting

• Maintain accurate salvage records and ensure data integrity.
• Provide timely and accurate reporting on salvage activities and recovery performance.
• Identify trends and opportunities to improve salvage efficiency and recovery rates.

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• 2–5 years’ experience in short-term insurance or salvage operations
• Non-motor salvage experience will be advantageous
• Proficiency in Microsoft Excel

KNOWLEDGE AND SKILLS

• Strong negotiation and vendor management skills
• Analytical and detail-oriented approach
• Problem-solving ability under pressure
• Effective communication (written and verbal)
• Customer-focused and solution-driven mindset
• Computer literacy (MS Excel essential)

PERSONAL ATTRIBUTES

• Deciding and initiating action
• Client Service Orientation
• Teamwork and support
• Building relationships
• Communication
• Flexibility and adaptability
• Cultivates innovation
• Performing under pressure
• Analytical thinking
• Presenting and communicating information