Officer Contact Centre at Eskom Communications

Minimum Requirements

• National Diploma/National N Diploma in
• Business Administration/Communication/
• Marketing/Commerce at NQF6 with 240 credits

Related Minimum Experience:

• 3 years’ experience in working with customers and customer relations

Skills and Competencies

• Behavioral:
•  Integrity
•  Honesty
• Trustworthiness
•  Professionalism

Leadership:

• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

Knowledge:

• Organisational Eskom processes
• Supervisory
• Service delivery training

Skill:

• Communication interprets customer requirements, listen, read, written and verbal
• Interpersonal
• Conflict handling
• Planning and organisational
• Customer service and product
• Ability to deal with stress.

Key Responsibilities

• Plan and supervise daily activities.
• Coordinate and facilitate service delivery.
• Maintain infrastructure and resources.
• Coordinate information and enhance processes.
• Ensure customer interaction.
• Manage employee performance.
• Coordinate business performance