Officer, Customer Liaison (Level 1) PPT at Standard Chartered Bank

JOB DESCRIPTION

To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

QUALIFICATIONS

Minimum Qualifications

• Secondary/High school/A levels/Matric

Experience 

• Personal and Business Banking
• Sales and Service
• 1-2 years Branch banking experience, exposure to enquiries and query management.

ADDITIONAL INFORMATION

Behavioural Competencies

• Documenting Facts
• Interpreting Data
• Interacting with People
• Showing Composure
• Thinking Positively

Technical Competencies

• Banking Process & Procedures
• Client Servicing
• Product Knowledge (Consumer Banking)
• Customer Reception and Channelling
• Producing Output