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  • Posted: Oct 4, 2022
    Deadline: Not specified
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  • The Bank's history in South Africa dates back to 1862 from our previous shareholding in Standard Bank of British South Africa. In 1969 the Bank merged its two shareholdings in Standard Bank of South Africa and Chartered Bank of India to create the consolidated brand, 'Standard Chartered Bank'. In 1987 Standard Chartered divested from South Afr...
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    Officer, Branch Routine-Kroonstad

    JOB DESCRIPTION

    To provide a routine risk prevention and administration function for several branches in order to ensure operational effectiveness.

    QUALIFICATIONS

    Minimum Qualifications

    • Secondary/High school/A levels/Matric

    Experience

    3 - 4 years Exposure and solid understanding of Branch processes and procedures.

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Managing Tasks
    • Interpreting Data
    • Providing Insights
    • Meeting Timescales
    • Developing Expertise

    Technical Competencies

    • Coaching and Mentoring
    • Financial Industry Regulatory Framework
    • Fraud Detection and Management
    • Remedial Action Development
    • Risk Identification

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    Officer, Branch Routine-Free State

    JOB DESCRIPTION

    To provide a routine risk prevention and administration function for several branches in order to ensure operational effectiveness.

    QUALIFICATIONS

    Minimum Qualifications

    • Secondary/High school/A levels/Matric

    Experience

    3 - 4 years Exposure and solid understanding of Branch processes and procedures.

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Managing Tasks
    • Interpreting Data
    • Providing Insights
    • Meeting Timescales
    • Developing Expertise

    Technical Competencies

    • Coaching and Mentoring
    • Financial Industry Regulatory Framework
    • Fraud Detection and Management
    • Remedial Action Development
    • Risk Identification

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    Universal Banker (Level 1)

    JOB DESCRIPTION

    To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

    QUALIFICATIONS

    Minimum Qualification 

    • Secondary/High school/A levels/Matric
    • NQF5 Relevant FAIS qualification and experience.

    Experience Required

    • 1-2 years
    • If no FAIS experience, would then need to operate under supervision.
    • Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Generating Ideas
    • Exploring Possibilities
    • Providing Insights
    • Adopting Practical Approaches
    • Convincing People

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    Team Leader, Universal Banking-Free state

    JOB DESCRIPTION

    To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. Builds and develops resources and environments to enable the team to achieve its desired vision. Responsible for the facilitation of a team’s outcomes.
    Facilitate the process of removing obstacles. Accountable for a team in a POR and / a POR.

    QUALIFICATIONS

    Minimum Qualifications

    • Degree in Business Commerce
    • FAIS qualification and RE5

    Experience

    • Sales and Service
    • 3-4 years Previous experience in the front line.
    • Knowledge of retail and business products required for understanding the context of stated client demands.
    • Knowledge of the procedures and the interdependencies of the various functions performed in Branch.

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Generating Ideas
    • Exploring Possibilities
    • Providing Insights
    • Adopting Practical Approaches
    • Convincing People

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    Team Leader, Universal Banking-Northern cape

    JOB DESCRIPTION

    To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. Builds and develops resources and environments to enable the team to achieve its desired vision. Responsible for the facilitation of a team’s outcomes.
    Facilitate the process of removing obstacles. Accountable for a team in a POR and / a POR.

    QUALIFICATIONS

    Minimum Qualifications

    • Degree in Business Commerce
    • FAIS qualification and RE5

    Experience

    • Sales and Service
    • 3-4 years Previous experience in the front line.
    • Knowledge of retail and business products required for understanding the context of stated client demands.
    • Knowledge of the procedures and the interdependencies of the various functions performed in Branch.

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Generating Ideas
    • Exploring Possibilities
    • Providing Insights
    • Adopting Practical Approaches
    • Convincing People

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    Consultant, Cash (Level 1)

    JOB DESCRIPTION

    To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

    QUALIFICATIONS

    Minimum Qualifications

    • Secondary/High school/A levels/Matric
    • National Certificate in Banking (NQF5) would be advantageous

    Experience 

    • 1-2 years previous banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
    • Familiar with the legal aspects regarding cash handling.
    • Knowledge of the functions of other departments within the branch
    • Retail experience

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Generating Ideas
    • Exploring Possibilities
    • Providing Insights
    • Adopting Practical Approaches
    • Examining Information

    Technical Competencies

    • Banking Process & Procedures
    • Application & Submission Verification (Business Banking)
    • Customer Acceptance & Review (Consumer Banking)
    • Customer Understanding ( Consumer Banking)
    • Product Knowledge (Consumer Banking)

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    Private Banker

    JOB DESCRIPTION

    To grow, retain and execute on the private segment offering, related initiatives and activities aimed at creating value for the client and the bank (i.e. optimising client experience, building deep relationships and create profitability for the bank).

    QUALIFICATIONS

    • Minimum QualificationsType of Qualification: Degree (NQF 7)
    • Field of Study: Business Commerce

    Experience Required

    • Consumer & High Net Worth
    • Affluent & High Net Worth Clients
    • Experience Required: 4-7years
    • Experience in sales, service, relationship management, credit applications and financial acumen (i.e., proven sales track record in the Financial service industry.)

    ADDITIONAL INFORMATION

    Competencies:

    • Developing Expertise
    • Impressing People
    • Establishing Rapport
    • Conveying Self-Confidence
    • Showing Composure

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    Solution Architect - Payments

    JOB DESCRIPTION

    To develop and maintain the solution architecture and in some instances design for specific business functional/technical areas as well as to be actively involved for the full duration of the programme to ensure implementation on the evolving solution of an application. To participate in the definition of the higher-level functional and Non-functional Requirements, analyse technical trade-offs, determine the major components and subsystems, and define the interfaces and collaborations between them. To ensure the strategic alignment of IT architecture (functional, application, data and integration architecture) with the agreed business outcomes.

    QUALIFICATIONS

    Minimum Qualifications

    • Bachelor’s Degree – Information Technology, Engineering, Commerce

    Experience Required

    • 5 – 7 Years’ Experience in multiple IT disciples e.g. Dev Hardware, analysis, design, service management, architecture
    • 5 - 7 Experience Description: Experience across all application areas of IT

    ADDITIONAL INFORMATION

    Behavioural Competencies:

    • Generating Ideas
    • Exploring Possibilities
    • Developing Practical Approaches
    • Articulating Information
    • Coping with Pressure

    Technical Competencies:

    • Emerging technology monitoring
    • IT Application
    • IT Architecture Development
    • Solution Assessment

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    Team Leader, Personal Lending Collections

    JOB DESCRIPTION

    Manage and monitor the behaviour and performance of the Credit Recoveries and Rehabilitation Agents in line with Standard Bank’s values and standards. Responsible for  coaching, performance management, upskilling  and staff development of the Agents. To act as the first point of escalation for customer default issues and complaints. To be accountable for the execution of the tactical and operational plans aligned to business unit strategy.
    To effectively manage the working environment (i.e. ergonomics, availability of resources, tools and infrastructure etc.)

    QUALIFICATIONS

    Minimum Qualifications

    • Type of Qualification: Matric, Diploma or Degree

    Experience Required

    • 1 - 2 Years Sales & Service Experience
    • Internal to SBSA : 6 months exposure of leadership aligned to Personal Development Plan.
    • External to SBSA: 2 years’ experience in Leading a team.   
    • Advantageous: 3 - 4 years’ experience in Customer Credit / Collections

    ADDITIONAL INFORMATION

    Behavioural Competencies:

    • Making Decisions
    • Directing People
    • Resolving Conflict
    • Establishing Rapport
    • Producing Outputs
    • Examining Information
    • Upholding Standards

    Technical Competencies:

    • Contact Centre Customer Relationship Management
    • Electronic Communications and Devices
    • Verbal Communication
    • Legal Knowledge
    • Microsoft Office Suite
    • Holding People Accountable
    • Growing Capability

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    Specialist, Compliance Monitoring

    JOB DESCRIPTION

    To complete high quality reviews from planning to reporting and contribute to the global implementation of the Group Compliance Monitoring methodology and processes to ensure the Standard Bank Group and all legal entities are conducting business in accordance with relevant regulations, applicable codes of conduct and within best business practice and drive the development and implementation of a combined assurance approach across all Compliance Assurance Functions.

    QUALIFICATIONS

    • Bachelor's Degree in Audit/Business/Commerce

    Experience Required

    • 3-4 years in Compliance Operations.  Experience in compliance monitoring, auditing or risk management within a financial services organisation or one of the big four auditing forms. Experience in leading a team of Risk and Compliance specialist and working with business unit Heads to deliver on risk mitigation

    ADDITIONAL INFORMATION

    Competencies:

    • Providing Insights
    • Interpreting Data
    • Articulating Information
    • Making Decisions
    • Team Working
    • Upholding Standards
    • Financial Industry Regulatory Framework
    • Risk Management
    • Strategic Planning and Reporting
    • Checking Details

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    Junior Business Partner, P&C

    JOB DESCRIPTION

    To provide business partnering advisory services and support to
    business stakeholders by understanding stakeholder requirements
    & analysing the appropriate toolkits available to address them. To
    support the overall people experience within the allocated
    portfolio/s; analysing & integrating data to resolve problems;
    escalating complex inquiries to appropriate parties. To act as people
    champion, facilitating/coordinating all P&C activities & projects to
    support a transforming organisation.

    QUALIFICATIONS

    Minimum Qualifications

    • Type of Qualification : Degree 
    • Field of Study: Human Resources or Social Sciences

    Experience Required

    • 3 to 4 years of experience within the Human Resource environment

    ADDITIONAL INFORMATION

    Behavioural Competencies:

    • Establishing Rapport
    • Upholding Standards
    • Examining Information
    • Following Procedures
    • Articulating Information

    Technical Competencies

    • Decision Making
    • Inclusive Facilitation
    • Organisational Navigation
    • Digital Advocacy
    • Integrative Leadership

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    QE Technical Lead

    JOB DESCRIPTION

    To scope, plan, design and deliver end to end solutions against required standards and timelines. To oversee and participate in technical solutions delivery, interpreting business requirements, defining technical tasks, engineer quality software, performing end to end testing and supporting and troubleshooting technical questions, software and database issues. To lead, manage and mentor Software-; Quality Engineers across identified delivery teams to build and improve Engineering capability.

    QUALIFICATIONS

    Minimum Qualifications

    • Degree related to Information Technology

    Experience Required

    •  8-10 years broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
    • 5-7 years proven ability to work effectively as both a team leader and as a member of a small team of technical staff working in an agile development environment. Track record in capability and competency building and coaching of staff is required. 

    ADDITIONAL INFORMATION

    Behavioural Competencies:

    • Exploring Possibilities
    • Developing Strategies
    • Providing Insights
    • Adopting Practical Approaches
    • Developing Expertise

    Technical Competencies: 

    • IT Knowledge
    • IT Applications
    • Agile Development
    • IT Design Driven Development
    • Code Review

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    Manager, Relationship

    JOB DESCRIPTION

    To grow and retain a portfolio of Commercial relationships aimed at optimising client value to the bank. To develop strong business relationships with commercial customers through proactive and value-adding contact, understanding their current business needs, as well as their long-term strategy. Provides a full array of customised financial solutions and effective relationship management tailored to meet the clients short- and long-term needs.

    QUALIFICATIONS

    Qualifications

    • Business Commerce Degree
    • FAIS Qualification

    Experience

    • 8-10 years Experience in Branch and Commercial Banking managing a portfolio of customers

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Adopting Practical Approaches
    • Articulating Information
    • Checking Details
    • Directing People
    • Embracing Change

    Technical Competencies

    • Banking Process and Procedures
    • Customer Acceptance and Review 
    • Product Knowledge
    • Product Related Systems
    • Risk Management

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    Officer, Customer Liaison (Level 1) PPT

    JOB DESCRIPTION

    To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

    QUALIFICATIONS

    Minimum Qualifications

    • Secondary/High school/A levels/Matric

    Experience 

    • Personal and Business Banking
    • Sales and Service
    • 1-2 years Branch banking experience, exposure to enquiries and query management.

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Documenting Facts
    • Interpreting Data
    • Interacting with People
    • Showing Composure
    • Thinking Positively

    Technical Competencies

    • Banking Process & Procedures
    • Client Servicing
    • Product Knowledge (Consumer Banking)
    • Customer Reception and Channelling
    • Producing Output

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    Manager, Distribution, Consumer Clients

    JOB DESCRIPTION

    To manage the distribution mix within an allocated catchment area for branches, ATM network, application and internet banking as well any other distribution points to ensure the distribution mix remains sustainable and profitable.

    QUALIFICATIONS

    Minimum Qualifications

    • First Degree Business Commerce

    Experience

    • Channel Management
    • 8-10 years FAIS qualification and experience.
    • Previous experience within a branch environment ' managing a branch. Managing an income statement and pricing management.

    ADDITIONAL INFORMATION

    Behavioural Competencies:

    • Generating Ideas
    • Providing Insights
    • Adopting Practical Approaches
    • Developing Expertise
    • Interpreting Data

    Technical Competencies

    • People Strategy Development
    • Risk Management
    • Financial Acumen
    • Business Acumen (Audit)
    • Product Knowledge (Consumer Banking)

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    Administrator

    JOB DESCRIPTION

    To provide an efficient and a technically proficient administrative support function to the Commercial Centre. To support the Senior Manager: Commercial Banking by enabling operational effectiveness of the Commercial Banking. To perform routine compliance tasks (e.g., physical security of the premises and bank assets, maintenance of premises and physical infrastructure).

    QUALIFICATIONS

    Qualifications

    • Matric/Grade 12
    • An administration related certificate 

    Experience

    • 2-3 years’ experience as an Administrator or Personal Assistant
    • Experience in budgeting, implementation and administration of corporate events and/or general admin-related projects
    • Total working experience of approximately 3-6 years is typically required where no formal tertiary qualification has been obtained
    • Experience in customer communication, events management, as well as project coordination is an advantage
    • Retail banking experience in order to understand the business environment is preferable

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Problem solving
    • Planning
    • Decision making

    Technical Competencies

    • Computer literate (e.g. MS Excel)
    • Project administration skills
    • Planning skills
    • Risk monitoring and reporting skills
    • Office management skills

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    Manager, Relationship, Entrepreneur

    JOB DESCRIPTION

    To provide a proactive business banking sales and service management function that will retain and grow a portfolio of small enterprise customers by identifying and implementing value adding and specialised business banking financial product solutions from a range of standard and/or customised offerings.

    QUALIFICATIONS

    Minimum Qualifications

    • First Degree in Business Commerce

    Experience

    • 3 - 4 years Experience in Business Banking 
    • Experience as a Business Banker/managing a portfolio in the small business environment is preferable.
    • This experience provides an understanding of how businesses operate, as well as understanding the business risks, industry risks and financial requirements pertaining to the Small Enterprises market and/or;
    • Previous experience as an Account Analyst responsible for servicing business customers and preparing credit applications.
    • Agricultural knowledge required

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Convincing People
    • Interacting with People
    • Showing Composure
    • Providing Insights
    • Challenging Ideas

    Technical Competencies

    • Business and Commercial Acumen
    • Tax Management
    • Loan processing
    • Effective Business Communication
    • Legal Knowledge

    Method of Application

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