Team Leader, Universal Banking-Northern cape at Standard Chartered Bank

JOB DESCRIPTION

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. Builds and develops resources and environments to enable the team to achieve its desired vision. Responsible for the facilitation of a team’s outcomes.
Facilitate the process of removing obstacles. Accountable for a team in a POR and / a POR.

QUALIFICATIONS

Minimum Qualifications

• Degree in Business Commerce
• FAIS qualification and RE5

Experience

• Sales and Service
• 3-4 years Previous experience in the front line.
• Knowledge of retail and business products required for understanding the context of stated client demands.
• Knowledge of the procedures and the interdependencies of the various functions performed in Branch.

ADDITIONAL INFORMATION

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People