Officer: Market Conduct Oversight at Capitec Bank

Purpose Statement

• To support the organisation in delivering fair client outcomes by monitoring, assessing, and reporting on market conduct practices. The role ensures adherence to applicable regulatory requirements, internal policies, and conduct standards by identifying risks, evaluating controls, and contributing to proactive oversight activities. 

Experience
MINIMUM:

• 5 Years’ long term / short-term insurance experience. 
• 5 Years as a Cat 1 Representative and Key Individual with sub categories 1, 3, 17, 18, 20,21,22
• Client service experience

IDEAL:

• 5+ Years’ long term / short-term insurance experience, of which 3 years has to be in a FAIS Representative capacity 
• 7  Years as a Cat 1 Representative and Key Individual
• with sub categories 1, 3, 8, 13, 14, 17, 18, 20,21,22
• Market Conduct Experience in a Financial Institution
• Experience in a position working with senior stakeholders

Qualifications (Minimum)

• A relevant tertiary qualification
• FAIS accredited as Key Individual and approved by FSCA

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification

Knowledge
MINIMUM:

• Customer care and service protocol knowledge 
• Basic regulatory knowledge
• Business and commercial awareness
• Insurance Industry (Long- and short term insurance)
• Risk Industry
• Banking Industry
• Dispute resolution (complaints management)
• Knowledge of FAIS, National Credit Act, Conduct Standards for Banks etc.

IDEAL:

• Long Term Insurance and 
• Shares, Derivative Instruments, Participatory interests in a collective investment scheme, Long Term and Short Term Deposits

Skills

• Attention to Detail
• Communications Skills
• Influencing Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills