Omni Planner - @home at TFG (The Foschini Group)

Job Description

• The Omni Planner plays a key role in driving online commercial performance through the analysis of trading, product, customer, and profitability trends. By providing actionable insights and recommendations, the role supports decision-making that enhances sales, margin, and the overall effectiveness of the e-commerce business.

Responsibilities

• Analyse online trading performance to identify opportunities, risks, and areas for optimisation across categories and campaigns.
• Evaluate promotional performance and efficiencies, providing insights and recommendations to improve sales, margin, traffic, and conversion.
• Support trading decisions by identifying which categories drive traffic, basket balance, customer engagement, and profitability.
• Monitor stock availability and work closely with merchandise and planning teams to ensure the right stock is available at the right time.
• Use data and reporting tools to support forecasting, stock flow management, and trading strategies.
• Compile, analyse, and present trading and performance reports to support business decision making.
• Identify trends, gaps, and customer behaviour insights to influence category performance and trading priorities.
• Partner closely with merchandising, planning, marketing, and supply chain teams to align business priorities and trading objectives.
• Support the optimisation of inventory levels, stock turn, markdown management, and overall online performance.
• Drive continuous improvement initiatives through data analysis, process optimisation, and commercial insights.
• Ensure reporting accuracy and visibility of key metrics to enable proactive decision making.
• Assist in balancing commercial performance with customer experience and margin objectives.

Qualifications

• Relevant tertiary qualification 
• 3–5 years’ experience in Planning, Merchandise Planning, Omni Planning, Commercial Analytics, or a similar retail environment.
• Strong understanding of online trading, stock management, and promotional analysis.
• Experience working with retail, e-commerce, or omni-channel data is highly advantageous

Skills:

• Strong analytical and numerical ability with advanced problem-solving skills.
• Commercially minded with a strong trading and customer-focused approach.
• Advanced Excel and data analysis capability; experience with reporting and analytics tools advantageous.
• Ability to interpret complex data and translate insights into actionable recommendations.
• Strong understanding of stock management, trading performance, and category planning.
• Excellent communication and stakeholder management skills.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Collaborative team player who can influence cross-functional teams effectively.
• Strong business acumen with a continuous improvement mindset.
• Comfortable working in a fast-paced, data-driven retail environment.
• Ability to make informed, confident decisions using data and commercial insight

Behavioural Skills:

• Being Resilient - rebounding from setbacks and adversity when facing difficult situations.
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success
• Decision Quality - consistently makes timely, well-rounded and informed decisions
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Organisational Savvy - understands and navigates dynamics created by processes, systems, and people
• Situational Adaptability - effectively adjusts their behaviour, approach, and decision-making based on the situation
• Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation