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Founded in 1997, we are a privately owned internet service provider (ISP), providing broadband internet access and hosting solutions across South Africa to both home and business customers in equal measure. With over 30 000 subscribers enjoying our world-class network experience, we have consistently been independently rated as one of the leading ISPs in Sou...
Description
Intro
Do you see customer as king? Your top priority?
We have an opportunity for you!
Webafrica is looking for an Onboarding agent who makes it their mission to ensure customers experience top notch service in getting their service up and running with us. An out of this world experience!
The future Webafrican we are on the hunt for is both passionate and crazy about customer service levels reaching new heights! Not only that but also to outdo any possible expectations our customers may have.
Are you up for the challenge?
If you have what it takes, get in touch!
Requirements
Minimum requirements
Grade 12
ISP experience – preferable
Tech savvy – understanding technical terms preferable and processes
Strong Telephone Etiquette
A+ certification (preferable but not a must)
Strong customer service skills a must
Key Competencies
Excellent written and verbal communication skills
Ability to work independently
Willingness to learn
Ability to learn on the job
Ability to adapt to changing situations
Ability to work well under pressure
Self-motivated and driven
Strong time management skills
Ability to work methodically
What will you be doing, exactly?
Assisting recently activated Fibre/LTE/VoIP customers to get their service up and running through inbound calls and Live chats
Troubleshooting any connectivity issues that recently activated Fibre/LTE/VoIP customers might have through inbound calls Live chats
Assisting customers with the billing process to recently activated customers on Fibre/LTE/VoIP
Guiding customers step by step through Webafrica`s customer zone – training them on how to make use of the platform for their own benefit.
Tools of trade provided:
Laptop
Headset
This role is remote based. *FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE.
If you do not hear from us within 4 weeks of you submitting your application, please regard your application as being unssuccessful.
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