LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® ...
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The Onboarding & Customer Success Manager ensures clients across the UAE and wider GCC gain maximum value from LexisNexis solutions. The role focuses on delivering a smooth onboarding experience, encouraging product adoption, strengthening client engagement, and supporting long-term satisfaction and retention. You will collaborate with law firms, corporate legal teams, and government entities to help them make full use of our legal technology platforms.
Responsibilities
Lead the full onboarding journey for new clients to ensure a seamless implementation.
Develop clear onboarding plans, including training sessions, product demonstrations, and tailored adoption strategies.
Identify potential opportunities and share qualified leads with Account Management teams.
Build strong, professional relationships with client stakeholders and users.
Support ongoing product adoption through proactive engagement and value-focused conversations.
Track account health, usage, and engagement to identify risks early and support retention.
Work closely with Sales, Account Management, Product, and Support teams to deliver a cohesive customer experience.
Share client insights to help guide product improvements and service enhancements.
Support renewal preparation by helping clients understand the value delivered throughout the customer lifecycle.
Requirements
Proficiency in English (Arabic language skills are welcomed but not required).
Experience in Customer Success, Onboarding, Implementation, or Client Relationship Management.
Familiarity with SaaS solutions, ideally within legal, compliance, or professional services.
Proven ability to support product adoption, customer satisfaction, and retention.
Strong presentation and training facilitation skills.
Experience with CRM or customer success tools (e.g., Salesforce, Gainsight) is beneficial.
Organized, proactive, and comfortable managing client relationships with autonomy.
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