Operational Excellence and Quality Management Specialist (JG P7) at Companies & Intellectual Property Commission

Key performance areas:     

• To establish the Operational Excellence and Quality Management Business Unit as a pro-active, value-adding source of expertise, assistance and consulting advice.
• To continuously assess CIPC’s operational performance, to recommend measures to achieve and maintain operational excellence;
• To support and monitor the development, implementation and improvement of service delivery standards and other continuous improvement strategies;
•  To provide advice and guidance on operational, excellence quality management and related matters;
• To review of the effectiveness the service delivery standards and continuous improvement initiatives.
• To develop operational plans and operating policies procedures for the Business Unit.
•  To perform all management and reporting requirements, identify and escalate performance constraints and any risks

Required Minimum education/training

• A bachelor’s degree in engineering or other relevant bachelor’s degree

  Required Minimum work experience:

• 1-3 years’ experience in operational excellence and quality management in the private or public sector