Operational Risk Manager: Africa at Experian

Why this role is critical to us

• The Operational Risk Manager is a strategic support role within the EMEA business and will report into the CFO- Africa.
• The role will be accountable for ensuring an effective first line of defense, providing support to the Local Leadership team and senior management of the BU function in the identification, assessment, management and reporting of risk, strengthening the control environment and monitoring of the BU compliance with internal policies and regulations, along with driving improvements in the quality and resolution of issue and loss event management. It will also be required to collaborate with other risk roles in the wider community with the aim of fostering more mature, consistent disciplines and ways of working for 1st line risk.

What You’ll Need To Bring To The Party

• Collaboration and Influencing Skills
• Problem Solving Skills
• Strong communication skills, written and oral, including the ability to explain and express views/opinions articulately and confidently
• Experience in developing risk reports for management
• Strategic Capability
• Demonstrates ingenuity and curiosity to do things better and fosters an environment of disruptive thinking and action
• Comprehensive appreciation of other risk types and how they impact and relate to Operational Risk
• Ability to operate within a complex matrix structure, Customer Focus
• Extensive understanding of best practices for a customer focused culture and the management of customer experiences
• Ability to work well under pressure and to meet tight deadlines
• A passion for developing talent, consistently facilitating constructive functional and personal development of others

What You’ll Be Doing

• Ensure risks are identified (as proactively as possible), escalated and appropriately assessed for their area of business
• Develop, execute and monitor appropriate controls to manage and mitigate risk
• Identify and raise issues within their area of the business, and implement appropriate remediation of all issues, including those raised by the second and third lines of defense
• Close issues within agreed timeframes
• Raise, contain and recover events within their area of the business, ascertain the true root cause and potential / actual loss incurred
• Close events within a timely manner
• Raise issues for corrective actions identified following root cause analysis, and follow Issue Management & Remediation process"
• Identify, assess and report risk exposures to the relevant governance forums
• Develop and report on appropriate metrics such as Key Risk Indicators (KRIs) to monitor risk
• Perform horizon scanning to identify potential threats, risks, emerging issues and opportunities and escalate as appropriate
• Comply with all applicable Global Policies and Standards

What Is Required

• Relevant degree and advanced diplomas in Business, Commerce and Management Studies, Risk Management and/or Audit.
• 8- 10 years of experience in Financial Services/Data Management
• 6 years’ experience in a risk and/or audit environment
• 2 years managerial/leadership experience
• Good understanding of IT and Operations (back office) operations and processes