Operational Risk Manager - Card Issuing and Payments - Johannesburg at Absa Group Limited (Absa)

Job Summary

• The successful candidate will support the second line of defence (Risk) Manager for Operational and Resilience Risk in the exciting Consumer Issuing (Credit Card), Payment (Regulatory & Schemes) and Woolworths Financial Services (WFS) Business area in Everyday Banking (EB).
• Provide specialist advice and support in the embedment of operational risk management and associated processes, methods, and techniques to deliver on approved operational plans effectively and efficiently across Everyday Banking and assist the Operational & Resilience Risk Manager (2LoD) in the development and maintenance of the Absa Operational and Resilience Risk Management Framework (ORRMF) by delivering integrated qualitative and quantitative analytics. The scope of the role covers all risk management and measurement methods which apply to the relevant Operational Risk approach.

Job Description

Accountability: Risk Management

• Understand and apply the relevant risk and governance procedures to activities undertaken. Ensure that the appropriate risk management processes, control environment requirements and risk management frameworks that impact the area are documented, understood, and captured on ORMS (as applicable).

 Analyse implemented Enterprise Risk and Operational Risk Management Framework effectiveness.

• Conduct an ongoing review of the performance of the Operational & Resilience Risk Management Framework. This requires providing check and challenge to ensure all risks have been considered and appropriately addressed within the specific business area being supported.
• Perform ongoing data quality checks and validations on all Operational Risk Management Framework components, extracting data from ORMS, including performing independent validation checks on the data captured on ORMS.
• Display professional behaviour whilst ensuring the appropriate check and challenge with the respective Business area the Operational & Resilience Risk Manager supports, raising and discussing contentious observations with the Operational & Resilience Risk Manager and providing evidence to support all issues identified.
• Support the Operational & Resilience Risk Manager with ongoing analysis, review and oversight of Risk and Control Self-Assessments, Risk Event Management, Key Indicators, Key Risk Scenarios and Lessons Learnt but not just limited to the above elements- Information captured on ORMS, CPA, MCA, RCA and LL, Issues, Actions, dispensations and Risk event reconciliation,
• Oversee and perform (where appropriate) deep dive- and lessons learnt exercises for material risks, including the review, challenge and tracking/escalation of findings.
• Perform Operational & Resilience Risk policy and standard conformance testing.
• Monitor and track the effectiveness of the control environment (MCA, CPA, RCSA, Risk profile etc.) and take action to mitigate further operational risk where required within the mandate of the supported BU’s risk profile.
• Use the ORRMF to facilitate the identification of all possible risks and ensure corrective controls (aligned to this framework) are implemented by the relevant business area risk managers to mitigate these risks.

Accountability: Support the Operational Risk Manager: Policy & Framework

• In providing support on automation of the ERMF & ORRMF in the approved operational risk management system and in resolving issues.
• In driving the implementation and use of the ERMF & ORRMF in the business.
• Report on results analysis to the Operational & Resilience Risk Manager.
• Support the development of operational risk techniques for the business area supported by the respective Operational & Resilience Risk Manager.

Accountability: Data management

• Prepare monthly data extracts per framework component to support the Operational Risk manager (to be obtained from the approved operational risk management system [ORMS]).
• Apply appropriate data quality checks on this data and prepare reports on an exception basis on data quality issues.
• Ensure timely capturing of risk management issues and risks on the ORMS by the relevant 1LOD business partner(s).
• Review, check and challenge data captured on ORMS (RCSA, CPA, MCA, Risk events, Risk event reconciliation, RCA and LL, Issues, Action, dispensations etc.).
• Support the Operational & Resilience Risk Manager: Reporting, with periodic reporting requirements (monthly, quarterly and annual).

Relationship Management

• Develop and maintain relationships with key 1LoD business risk partners.
• Engage closely with stakeholders, identify the BU requirements, and encourage open discussion and interaction with businesses on the risks associated with their environment.

Education

• Bachelor`s Degrees and/or Advanced Diplomas or a Diploma: Business, Commerce and Management Studies (Required), Risk Management (preferable).

Work Experience & Knowledge

• Experience in a similar environment at junior management level.
• Knowledge & work experience in the Payment (Regulatory & Schemes) and Consumer Card Issuing environment (required).
• Knowledge & experience in Operational & Resilience Risk environment (preferable).

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)