Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- Proven track record in Investment Advice, Holistic Financial Planning and Estate Planning.
Job Description
- Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants).
- Customer Experience: To provide service excellence and achieve customer satisfaction
- Risk & Control: Ensure that staff members where applicable, i.e., Planner Assistants have a clear
- Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system on a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statement.
Requirements
- Minimum 120 FAIS credits qualification a must
- RE5 certificate a must
- CPF qualification an added advantage
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Join the exciting world of Absa CIB as an Analyst KYC. The purpose of the role is to be a specialist member of the KYC team responsible for the 1st and 2nd tier checking, validation, control and reporting of all requirement in the Regulatory Know Your Customer (KYC) and Anti-Money Laundering and Sanctions process and procedures for all client relationships in accordance with regulatory requirements, policy guidelines, business rules and legal framework.
Job Description
Key Accountabilities
- Advise and support the Relationship Executive / Operational Banker (RE / OB) in respect of rendering a consultative support to their portfolio of client relationships by explaining the reasons behind the importance of Know your Customer (KYC) and Anti- Money Laundering and Sanctions requirements and procedures thus ensuring that KYC and Account Opening documentation are correct right first time in terms of Regulatory, Business, Legal and Audit Requirements
- Perform the 2nd tier check and validation of customer files prepared by 1st tier (Relationship Executive (RE) and Operational Banker (OB) (also referred to as "front line") in terms of KYC process and procedure to ensure a high standard of compliance in terms of regulatory requirements as well as 3rd tier audit results
- Check and validate files prepared by front line on a trigger event
- Pro-actively perform file reviews in own portfolio to ensure that frontline is aware of any outstanding regulatory documentation / adherence to new business rules before annual review of customer facilities. This will ensure robust management of any regulatory and compliance risk factors
- Remain up to date with all regulatory and compliance related information and Credit Policy issues
- Maintain and continuously look for opportunities to further develop skills and knowledge base
- Attend Portfolio Team meetings on an ad-hoc basis and contribute fully, including suggestions for ways of improving customer service with special reference to regulatory compliance issues
- Support members of the Relationship Team (Relationship Executive and Operational Banker) with respect to regulatory compliance requirements / rules to deliver outstanding performance
Education and Experience Required
- NQF Level 6: BCom Degree in Commerce or Legal
- Minimum 2 years working experience in a Corporate and Business Bank Environment
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To develop tactical strategy and delivery plans, practice formulation and associated best practice improvement tactics and to ensure operational implementation and adoption across a single practice i.t.o. cybersecurity risk methodology, enabling the provision of specialist information technology security expertise and delivery objectives.
Job Description
Risk management
- Ensure compliance with the OHS: Monitor the Occupational Health and Safety (OHS) standards and management information system (MIS) by obt
- Liaise with Business Units by providing expert opinions, advice and recommendations pertaining to the OHS Act and COID (Compensation of Injuries and Diseases on duty).aiming quarterly reports from all Absa workplaces.
- Assist workplaces to become compliant by sending reminders of information outstanding and escalate non-compliance to Regional Managers.
- Engage with various internal Business Units as CRES, Regional Operations and Learning & Development to ensure participation and elimination of risks e.g. noise levels, Cash Centres and Canteens.
- Provide input for training material and present courses if necessary.
- Provide facilitators with information when facilitators are not able to respond to a learner’s question.
- Present train the trainer courses and provide recommendations pertaining to revision of training material.
- Conduct site inspections and investigations (e.g. injuries on duty) to identify OHS risk related shortcomings and to ensure procedural compliance by staff and contractors.
- Submit a report on findings. Attend inspection/inquiries held by the Department of Labour.
- Conduct OHS audits and proactive inspections and report on findings with appropriate recommendations to enhance OHS compliance, which could include, technology, procedural, training or even disciplinary action.
- Submit a report to the workplace and other interested parties.
- Attend to Business specific meetings and ensure OHS requirements are highlighted and addressed.
- Assist with development and revision of policies, procedures and standards.
- Assist and advise Business on area specific OHS solutions which include; research and development which include the services of technical experts as SABS and OHS hygienists.
- Maintain the OHS website to create continual OHS awareness.
Ensure that all contractors and service providers comply with the OHS Act by auditing their system to ensure that they take responsibility for staff working for them and that they have a valid certificate of good standing with the Compensation Commissioner. Monitor OHS implementation at building sites by obtaining and providing information as prescribed by the Construction Regulations which includes; the Principal Contractors OHS plan, responsibilities of the Principal contractor, appointments, training, agendas of OHS meeting held, facilities regulations, personal protective equipment etc.
- Conduct audits of their OHS system, do site inspections and attend site safety meetings.
- Monitor the Occupational Health and Safety (OHS) standards and management information system (MIS) by obtLiaise with Business Units by providing expert opinions, advice and recommendations pertaining to the OHS Act and COID (Compensation of Injuries and Diseases on duty)aiming quarterly reports from all Absa workplaces
- Assist workplaces to become compliant by sending reminders of information outstanding and escalate non-compliance to Regional Managers
- Engage with various internal Business Units as CRES, Regional Operations and Learning & Development to ensure participation and elimination of risks e.g. noise levels, Cash Centres and Canteens
- Provide input for training material and present courses if necessary
- Provide facilitators with information when facilitators are not able to respond to a learner’s question
- Present train the trainer courses and provide recommendations pertaining to revision of training material
- Conduct site inspections and investigations (e.g. injuries on duty) to identify OHS risk related shortcomings and to ensure procedural compliance by staff and contractors
- Submit a report on findings
- Attend inspection/inquiries held by the Department of Labour Conduct OHS audits and proactive inspections and report on findings with appropriate recommendations to enhance OHS compliance, which could include, technology, procedural, training or even disciplinary action
- Submit a report to the workplace and other interested parties Attend to Business specific meetings and ensure OHS requirements are highlighted and addressed
- Assist with development and revision of policies, procedures and standards
Assist and advise Business on area specific OHS solutions which include; research and development which include the services of technical experts as SABS and OHS hygienists
- Maintain the OHS website to create continual OHS awareness
- Ensure that all contractors and service providers comply with the OHS Act by auditing their system to ensure that they take responsibility for staff working for them and that they have a valid certificate of good standing with the Compensation Commissioner Monitor OHS implementation at building sites by obtaining and providing information as prescribed by the Construction Regulations which includes; the Principal Contractors OHS plan, responsibilities of the Principal contractor, appointments, training, agendas of OHS meeting held, facilities regulations, personal protective equipment etc Conduct audits of their OHS system, do site inspections and attend site safety meetings: Consult or negotiate with customers (CFM and Occupants of the Absa campus) to prepare project specifications, present and explain proposals, reports, and findings to customers. Communicate all plans with relevant stakeholder (CRES leadership and Group Technology) regarding the energy centre and maintenance activities involving the campus.
Reports:
- Ensure that the energy centre assets have appropriate policy and standard level requirements and are up to date on compliance by commissioning a process of writing and reviewing policies to be approved and signed off by CRES leadership.
- Ensure that all Absa campus buildings are in compliance with the Occupational Health and Safety Act, SA wiring regulations (SANS 10142), SA Energy Standards: SANS 204:2008 and Absa Engineering Design Standards, by commissioning periodic condition surveys.
- Ensure that the energy centre is in compliance with all the regulations by commissioning periodic condition surveys to determine the status of the energy centre
Providing Solutions to ensure OHS compliance:
- Work with various internal and external stakeholders to ensure compliance to eliminate or mitigate risks within the Absa Group.
- By providing statistics and reports pertaining to non- compliances and incidents.
- Contribute to align policies, procedure and standards to support the prevalent risk per workplace in accordance with the risk identified.
- Provide guidance and assistance to eliminate or mitigate risks by making use of internal resources, external experts, Local Authorities and Department of Labour approved service providers. Be "au-fait" (familiar) with new technology, trends and changes pertaining to OHS matters, to be able to provide clients with solutions.
Communication and Client Service:
- Be available by means of e-mail, cell phone and office phone to assist clients with OHS related matters.
- Provide communication to our audience on AGN channel, the ABACUS and on SharePoint.
- Do inspection on request of the client to solve problems
- Provide communication to our audience on AGN channel, the ABACUS and on SharePoint. D inspection on request of the client to solve problems as identified by the client.
- Attend meetings to ensure that OHS receive the required attention to be compliant as well as industry related workshops and seminars to become aware of latest trends and changes.
- Engage in knowledge sharing with OHS colleagues and peers in this sector which will increase productivity as less time will be spent on research and the OHS team will be on the same page.
- Assist and guide workplaces to become compliant by attending OHS committee meetings and conduct regular follow ups of non – compliant workplaces to ensure that workplace are up to standard.
Education
- Bachelor`s Degrees and Advanced Diplomas: Services (Required)
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Job Summary
- Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
Job Description
Devops & Support
- Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
- Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
- Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
- Maintain correct and current application documentation and making it available to application users
- Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
- Ensure minimal business operations impact due to upgrades and maintenance activities
- Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
- Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
- Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
- Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
- Develop and maintain knowledge in application functionality, user workflow, and business processes
- Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
- Compile and maintain inventory of applications and related details
- Manage and provide support aligned to all SLA’s
- Develop the skills required to operate and maintain the technical products & services (applications)
- Ensure that a backup system for applications and files associated with business operations is in place
- Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
- Work with Information Security teams to define and implement access permissions for applications
- Develop and maintain expertise in application functionality, user workflow, and business processes.
- Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
- Develop and communicate training and documentation for end users.
- Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
- Develop and / or assist with the development and / or execution of project plans for application upgrades
- Provide input to current and future application requirements to meet the organization's needs
- Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
- Maintain awareness of application risks and opportunities for improvement
- Identify and recommend application improvement to enhance capability and performance, and minimize costs.
- Ensure that application users are aware of the application capabilities for enabling their effective use
- Assess vendor proposals for appropriateness and compliance with organization and industry standards.
- Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
- Supervise and maintain the organization's repository of applications
- Help diagnose problems and resolve incidents / issues related to applications.
- Validate the known error database for application-related entries
- Work with Tech Centres of Enablement to define the operational activities related to the applications
- Application Monitoring & Performance Management
- Monitor application modification requests and ensure best practices are being utilised
- Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
- Maintain metrics of operational performance and evaluate trends
- Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions
Governance, Risk & Control
- Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
- Enhance IT processes for transitioning completed configurations from development to production.
- Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
- Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
- Provide inputs to availability and capacity management process for effective planning.
Education
- Bachelor's Degree: Information Technology
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Job Summary
- As a Specialist Desktop Engineer Software Asset Management in the Absa Software Asset Management team, you will apply your expertise to design, implement, manage, and maintain enterprise grade processes, tools and applications to configure and package end user software packages and develop, test and maintain software packages for distribution, removal, troubleshooting and resolving issues as they arise.
- An ideal Specialist Desktop Engineer Software Asset Management understands Software Asset Management with expertise and experience to innovate, grow and manage the software packaging environment, and apply the appropriate technologies to generate the software package.
- The Specialist Desktop Engineer Software Asset Management can analyse, interpret and repair failed software packages and installations, automations, and scripts, consistently maintain a high level of accuracy within service level agreements.
- She/he understands aligning operational deliverables with business strategy and objectives, capable of analysing and interpreting issues, reporting to business and product owners at the most senior levels. She/he has a passion for customer service, continual service improvement and growth within Software Asset Management.
Job Description
Job Description Summary
- As a Specialist Desktop Engineer Software Asset Management in the Absa Software Asset Management team, you will apply your expertise to design, implement, manage, and maintain enterprise grade processes, tools and applications to configure and package end user software packages and develop, test and maintain software packages for distribution, removal, troubleshooting and resolving issues as they arise.
- An ideal Specialist Desktop Engineer Software Asset Management understands Software Asset Management with expertise and experience to innovate, grow and manage the software packaging environment, and apply the appropriate technologies to generate the software package. The Specialist Desktop Engineer Software Asset Management can analyse, interpret and repair failed software packages and installations, automations, and scripts, consistently maintain a high level of accuracy within service level agreements. She/he understands aligning operational deliverables with business strategy and objectives, capable of analysing and interpreting issues, reporting to business and product owners at the most senior levels. She/he has a passion for customer service, continual service improvement and growth within Software Asset Management.
Job Description
- Desktop Engineering, Packaging and Optimisation - Leverage Desktop Engineering expertise and working knowledge of the Windows platform and it’s constituent parts to create, innovate and maintain software package generation and maintenance across the software lifecycle
- Take accountability for deeply understanding and building expertise on the packaging platform and tools, the platform contribution to the broader platform strategy and business and customer requirements and all available technologies
- Develop business and customer-aligned, lasting, and innovative software package management technologies
- Produce simple, extensible, and maintainable processes and procedures with very few defects. Continually works improve on processes and procedures.
- Leverage engineering technical expertise to proactively identify risks and prevent failures
- Identify patterns that reveal errors and unanticipated problems, and implement fixes and preventative actions
- Ensure consistent, usable, forward-looking, maintainable test infrastructure
- Implement and maintain integration and automation where possible and applicable
- Uphold our technical principles of: self-service, scalability, re-usability, resilience and stability in all support practices and deliver processes that sustainably deliver on these principles
- Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all processes and procedures that is simple, elegant, and useful.
- Proactively identify development practices that work well and leverage and improve these for future solution design and deployment
- Document processes and procedures and constituent design information to produce solution design blueprints and validation collateral
- Develop and document complete designs and implement testing processes that identify and eradicate platform or service-wide problems / improve on platform performance
- Demonstrate a strong commitment to the quality and ongoing quality assurance of the product/services in use, and take appropriate action to resolve issues throughout the lifecycle of the product or service
- Ensure alignment to software policies and standards in the organisation
- Proactively monitor the performance of the platform features and solutions
- Translate monitoring data into clearly articulated descriptions of opportunities and defects, their impact to the customer scenario and to the product or service as a whole, and the relevance to product and service targets (within the scope of the job).
- Cascade and communicate these insights across the team to influence platform decision making
- Desktop Engineering, Deployment and Optimisation
- Leverage Desktop Engineering expertise and working knowledge of the Windows platform and its constituent parts to positively contribute software package generation and maintenance
- Take accountability for deeply understanding and building expertise on the platform, the platform contribution to the broader platform strategy and business and customer requirements and all available technologies
- Develop business and customer-aligned, lasting, and innovative software package management technologies
Operational Responsibilities
Innovate, Generate, Manage, Monitor, Maintain, Document and Improve:- -
- Software packages in scope for SAM
- Software package upgrades, remedial actions and life cycle management
- SAM remediation and audit support in scope
- PowerShell scripts and API developments as required for reporting and integrations
- Reporting and Management Information as required
- Project and task management for business-as-usual projects
Accountability: Financial and Cost Optimization, Risk and Governance
- Understand the platform cost model and the optimal cost: serve of the platform, use this understanding to drive the platform efficiency and effectiveness objectives
- Participate in incident management and DR activity – applying critical thinking, problem solving and technical expertise to get to the bottom of major incidents
- Apply Group risk (e.g. Architecture, development, change and release etc.), governance, compliance and regulatory standards and frameworks
- Proactively identify technical risks and mitigate these (pre, during and post release)
- Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks
Accountability: People
- Proactively and effectively (time and quality) collaborate and drive collaboration on features across feature team (e.g. managing dependencies and interdependencies, conflict resolution, information and best practice sharing, problem resolution outside of own area etc.)
- Apply collaboration skills in development practices and issue resolution regardless of team boundaries and lead communication with relevant stakeholders through to conclusion
- Contribute to a high performance team environment and culture as a high performing member of a self-directed team aligned to agile working
- Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
- Proactively seek and provide feedback across a range of stakeholders for the benefit of the team and leverage feedback to consistently improve platform solution delivery
- Coach and mentor other engineers and support engineering teams on technical solutions and problem resolution and proactively seek coaching and mentoring from others
- Participate in peer reviews, testing, problem solving within and across the broader team
- Cascade platform performance feedback and ensure capability development across teams to enable efficient and effective platform service delivery
- Drive the design of content, tools and materials for strategy alignment, education and adoption processes to be applied across stakeholder groups
Additional Job Description
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
Desired Skills
- AdminStudio and related tool expertise for software packaging
- Cloud Technologies awareness, such as IaaS, PaaS, SaaS
- Azure and Amazon Web Services awareness
- Windows OS Specialist
- SCCM and Intune Specialist
- Shell Scripting and API Skills
- Reporting skills, such as PowerBI, Cognos and Excel
Education
- National Certificate: Information Technology
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Job Summary
- The Everyday Banking Customer Experience team is looking for a talented and experienced Customer Experience Manager to join the team. This exciting position will give you the opportunity to shape client experience across all client touch points. The primary mandate of this role is to understand the customer needs/ expectations and to develop and implement strategies that support the business objectives. The role interacts with a broad range of stakeholders across the organisation in order to drive superior customer experience.
Job Description
- Root cause and insights analysis strategy: Identify and prioritise customer experience breakdown points based on customer expectations, breakdown severity and business impact, using customer measurement feedback.
- Perform detailed analytics in order to identify root cause problems impacting customer experience delivery.
- Assist in delivering projects which lead to the creation of an industry leading customer experience which is notably different, far exceeds expectations and is at the global forefront of simplicity and usability while still maintaining the depth and rich functionality of the Absa product set.
- Leverage insight and data to ensure that products/services/solutions are truly designed around the customer/client.
- Develop relationships with colleagues and stakeholders across Absa to ensure development and delivery of consistently great customer experiences that drive customer intimacy and leverage best practice.
- Bring CX-first mindset & capabilities: serve as a customer expert, through deep understanding and capability across core CX tools, such as Voice of Customer surveys, customer observations, behavioral and sentiment data analyses
- Demonstrate ability to draw customer insights from multiple tools/sources.
- Prepare reports on the customer experience monthly looking at trends and customer engagements
Minimum requirements:
- 3+ years’ working experience as a CX Specialist/Manager
- Experience in an environment requiring business acumen will be strongly advantageous
- Undergraduate degree in a Business, Marketing or related field (equivalent to an NQF level 7)
- Expertise in customer-centric principles
- Customer insights generation, translation and transformation into tangible experience designs
- Outstanding knowledge of journey mapping methodology
- Capture and understand user and business requirements
- Design thinking capability
- Fluency in generating numerous potential concepts through ideation
- Good English grammar
- Strong business and technical acumen
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide an effective direct marketing campaign measurement and effectiveness assessment service in respect of data base marketing activity across everyday banking.
Job Description
- Process all direct marketing campaigns data and provide physical lead files and distribute to the channels
- Provide optimization reporting for the contact governance forum to guide individual campaign approval and optimisation scenario choice.
- Undertake in-depth analysis into the marketing optimisation techniques used and provide insight into how to improve the process and results.
- Support the reverse engineering of existing solutions where required.
- Educate users where required on the design or how to utilise the solution.
- Compile specification documents for the custodians of the CRM system, who in turn will use the documented specifications to up-date the CRM system with the relevant rules
- Meet with the custodians of the CRM system to brief them on the up-dates & amendments to be instituted on the system
- Obtain signoff from direct marketing before changes to governance policies are implemented
- Follow up with the custodians of the CRM system to ensure changes to the governance rules are implemented
- Consult with individuals in strategic marketing in order to obtain knowledge transfer from them in terms of trends & best practices in the direct marketing field
- Consult with individuals in the approved Absa direct marketing agencies in order to obtain knowledge transfer from them in terms of trends & best practices in the direct marketing field
- Undertake best-practice research through subscribing to and receiving white papers from international direct marketing organisations (e.g., The Patricia Seybold group) in order to keep abreast of trends & best practices
- Adhere to the core data governance disciplines as defined by the data governance organisation (DGO), which includes data quality management, information life-cycle management and information security & privacy
- Perform integrity checks on all extracted data to ensure correct data is utilised in the analyses
- Develop go-to-market strategies
- Implementation of go-to-market strategies
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business.
Job Description
- Operations support and advice: Provide complex specialist operations support, payments-related, advice and information to address operational issues in the business |
- Change programmes: Play the role of SME on operational change and efficiency programmes |
- Continuous improvement: Continuously identify and give input on ways to improve operations in the business |
- Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
Role Responsibilities:
- Ensure operational execution and alignment of Card Service process
- Provide operational support and oversight for Card and Merchant Acquiring country strategic initiatives
- Operational management of Inbound and Email Card Service Centre
- Stakeholder engagement to align country initiatives/activities and Card Service Centre output
- Effective people management skills encompassing Performance Management, Skills Development, Succession planning
- Optimization of Card Operational services through Automation, Process enhancements and System changes
- Card Production, Operational Tracking and reporting of card production and delivery in line with TAT
- Card Production Invoice and account balance tracking
- Co-ordinate, monitor and oversee the activities within card and merchant acquiring operations which include but are not limited to:
- ATM and Card complaints
- Card Association compliance requirement to avoid incurring penalties
- Monitor, track the increase in Card Issuing transaction and Merchant Acquiring transaction batch approval rate
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications. Create custom and scalable processes in the Sales, Service and Financial Clouds within Salesforce.
Job Description
Responsibilities:
- Research design and deliver Salesforce solutions for multiple lines of business, collaborating with analysts, business owners and team members to deliver results in a timely manner.
- Apply configuration solutions, write code and where necessary create customizations that meet business needs.
- Follow applicable standards, procedures, guidelines, and methodologies in the support, documentation and/or maintenance of systems.
- Perform end user training as well as internal cross training to other team members.
Requirements:
- 3+ years developing applications for the Salesforce.com platform.
- 3 year IT qualification
- Advanced knowledge of programming languages (APEX, VisualForce, JavaScript, SOQL, HTML5 etc.).
- Strong ability to interface with end users to solve issues and elicit requirements.
- Solid understanding of key SFDC architectural concepts (e.g. API and governor limits) and how they influence design.
- Certified Platform Developer 1
- Experience working on an agile development team.
Candidate must have experience in Visual Force pages, Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
They must also have experience in Salesforce setup menu, configuration options, custom application development, administration, communities, data migration and deployment of applications to Force.com platform.
Must understand roles, profiles and users, and have knowledge of security and sharing rules on objects, fields, and record level for different users at different levels of organization. Worked with Page Layouts, Workflows, Actions, Alerts, Reports, Approval Processes, Pick-lists, Custom Formula Fields, Field Dependencies and Validation Rules.
Experience with Marketing Cloud advantageous.
Education
- Bachelor's Degree: Information Technology
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Job Summary
Overall job purpose
- The Lead CSO Business Engagement (G&A) will support the Head of Business Engagement to serve as an advisor to the CSO operational teams, and the CIO’s business operational leaders (technology and security), to ensure the security of the CSO, business technology and environments they are hosted on.
Job Description
Key accountabilities
- This role aims to create a dedicated CSO first line of defence capability to serve the CSO and the businesses served by the CSO.
- This capability aims to provide risk-based advice and guidance to operational and project teams for the hosting and delivery of secure systems and solutions. The Lead - BE G&A provides support to the CSO security operations team to ensure that security solutions are securely hosted.
- The BE G&A Lead supports the CSO teams to proactively identify security gaps for remediation. The role will support the CSO on assurance engagements, including liaising with assurance providers, and providing quality assurance over the issue remediation and management process.
- The Lead will be involved in supporting the development of security standards and guidelines for use across the organisation.
Accountability:
- Ensure the CSO and Business deliver and host solutions securely in line with best practice and enterprise-wide security principles and standards Provide support and advice on Cyber security practices to first line teams (technology and cyber security) including Technology procurement and vendor technologies.
- Software development practices and Secure Development Lifecycle (SDLC). Support the Business Engagement Head to ensure the embedment of security requirements in the business units development lifecycle/processes as well as the culture.
- Current and emerging technologies and their security features, including securing legacy systems approaching end of life.
- Data security requirements in line with the Bank’s requirements and relevant regulations.
- Leading assessments of outcomes of the CSO Remediation Programs and Activities.
- Assessing CSO Solutions provided to business to ensure they are secure and fit for purpose.
- Facilitate the identification of key controls supporting critical processes and technologies and ensure that they are suitably documented.
- Assisting CSO operational teams in the execution of self-assessments of key controls supporting key processes and technologies.
- Performing security assessments on Newly Implemented Solutions to ensure appropriate baseline security requirements are in place, and where gaps exist provide guidance and advice on the appropriate remediation or security controls.
- Support the CSO and business teams with the remediation of issues or security weaknesses within processes and technologies.
- Facilitate the CSO issue management and remediation process in line with the Bank’s Issue Management standard. The Lead will be responsible for the tracking of CSO issues raised by assurance providers across all lines of defence, and will facilitate the completion of Issue Closure Packs(ICP) and provide quality assurance over the ICPs prior to submission to the relevant assurance providers for issue validation.
- Provide guidance and advise on the prioritisation and remediation of Internal and External Audit cyber security issues.
- Plan and deliver knowledge sharing through engagement with key technical stakeholders.
- Communicate the outcomes of assessments with stakeholders, and provide input for reporting to the relevant committees and forums, e.g. Executive Risk Committee, Issue Management Committee, Board Reporting, etc.
People
- Design, implement and lead cross-functional collaboration processes across technology and security teams (first line and second line), set cross-team commitments and achieve security scale by enabling the work of others.
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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Job Summary
- To perform trade surveillance on all orders and trades placed on local exchanges, across multiple asset classes for purposes of detecting actual or potential unethical trading practices. To monitor employee conduct on approved communication channels to detect and prevent unethical communication. To contribute towards enhancing the surveillance and general compliance control environment
Job Description
- Have extensive experience of the Global Markets environment
- Have extensive experience of the following products: Equity, Derivatives, Bonds
- Be able to identifying actual or potential instances of market abuse through the use of the existing surveillance monitoring tool
- Be able to investigate and close out surveillance alerts within agreed timelines
- Be able to escalating alerts in accordance with the procedure manual
- Should be in a position to contribute via research and development for purposes of enhancing the compliance surveillance value offering
- Should be willing to engage stakeholders be it the business or other control functions
- Be able to preparing and contribute towards market abuse training
- Be analytical
- Contribute positively to the culture of the team
- Be willing to work with and mentor junior staff members
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Provide complex advice and support in facilitating long term strategy development.
Job Description
- Strategy Formulation: Prepare and communicate the divisional strategy
- Design & set ARO’s broad strategic priorities (aligned to the Group)
- Coordinate and collate ARO entities’ strategic plans (aligned with ARO geography, ARO RBB and pan-African CIB)
- Provide Strategic Leadership: Stay abreast of industry trends and role players and ensure that Absa is well positioned to provide competitive and industry leading services
- Performance reporting: Drive strategic reporting requirements
- Monitor and report on strategic execution
- Create and maintain market information warehouse
- Strategy execution: Stakeholder Management: Proactively manage the working relationship with the business heads who have a vested interest in the optimisation and growth
- Undertake custom strategic evaluation/ analyses
- Support in-country Strategy community
- People management: Fulfil all aspects of people management.
Education
- Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- To develop innovative strategic learning initiatives that support the delivery of the RB Strategy, and creates a future fit workforce.
- To Lead the CustomerOne Learning programme for RB.
- Partner, Design & Implement Strategic Learning & Development Solutions: Partner with the Cluster LLT Lead to support the analysis and scoping of the L&D components of the overall business People Agenda.
- Lead the effort on RB wide Strategic Learning BoW.
Job Description
- Consult and partner with Group Learning Function to ensure global consistency and execution of all defined strategies aligned to BEST IN MARKET – GLOBALLY.
- Define interventions in line with the Business strategic goals, working in collaboration with the Learning Solutions teams to present an integrated L&D strategic BoW
- Operate in a commercial and business management way, leverage internal governance, policies and processes as appropriate to agree; objectives, outcomes, communication and embedding practices, timescales, budget and ROI expectations.
- Guide and support L&D Managers in partnering with creating future fit skills aligned to bespoke skills in each of the RB businesses
- Build and maintain strong relationships with the clients and vendors and develop an excellent understanding of business strategy and objectives.
- Create a network of relationships with Market leading learning vendors that allow RB to create innovative learning solutions.
- Manage the L&D budget for the Strategic initiatives, work with the Cluster LLT Head
- Maximise utilization of internal learning solutions and synergies in all learning propositions,
- across all business areas, optimising external spend.
- Create learning delivery strategies with learning managers in support on strategic initiatives.
- Lead the research and external best practice to provide leading edge innovative solutions to the clients, and share this research with the Learning team.
- Work with the Cluster Learning Lead to review and rationalise supplier base to align with business need/organisational requirements.
- Maintain internal and external relationships across the Group and learning suppliers to ensure delivery of the highest standards of supply, adhering to all governance frameworks.
- Ensure adherence to HR/Group policies and standards, Governance and internal controls relating to learning
HR Specialist Pillar:
- Keeps informed of leading practices, monitor and evaluate market trends in their areas of specialty.
- Monitors solutions, vendors and employee feedback to drive continual improvement. Draw out trends and meaningful insights based on data analytics& modelling that will support desired business outcomes.
- Aligns the innovation agenda with the needs and directions of the RB BUs
- Partner with People Leads in consulting with the business to create innovative solutions when standardized products are not sufficient.
- Organisational Performance Areas: Business aligned learning solutions; creation, design, execution & delivery of Strategic Learning Plans.
- Effectively Manage Key Stakeholders across Learning Managers, Talent Acquisition, Talent Development, People Leads, Business SMEs, Group Learning, Vendors etc.
- Optimally balance the resources in the overall learning team to develop and deliver on strategic learning and also utilizing the Business capacity to deliver and contribute to the teams ability to make animpact to the overall business agenda
Education
- Bachelor`s Degrees and Advanced Diplomas: Education, Training and Development (Required)
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Job Summary
- Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
Job Description
Devops & Support
- Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
- Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
- Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
- Maintain correct and current application documentation and making it available to application users
- Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
- Ensure minimal business operations impact due to upgrades and maintenance activities
- Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
- Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
- Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
- Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
- Develop and maintain knowledge in application functionality, user workflow, and business processes
- Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
- Compile and maintain inventory of applications and related details
- Manage and provide support aligned to all SLA’s
- Develop the skills required to operate and maintain the technical products & services (applications)
- Ensure that a backup system for applications and files associated with business operations is in place
- Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
- Work with Information Security teams to define and implement access permissions for applications
- Develop and maintain expertise in application functionality, user workflow, and business processes.
- Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
- Develop and communicate training and documentation for end users.
- Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
- Develop and / or assist with the development and / or execution of project plans for application upgrades
- Provide input to current and future application requirements to meet the organization's needs
- Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
- Maintain awareness of application risks and opportunities for improvement
- Identify and recommend application improvement to enhance capability and performance, and minimize costs.
- Ensure that application users are aware of the application capabilities for enabling their effective use
- Assess vendor proposals for appropriateness and compliance with organization and industry standards.
- Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
- Supervise and maintain the organization's repository of applications
- Help diagnose problems and resolve incidents / issues related to applications.
- Validate the known error database for application-related entries
- Work with Tech Centres of Enablement to define the operational activities related to the applications
Application Monitoring & Performance Management
- Monitor application modification requests and ensure best practices are being utilised
- Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
- Maintain metrics of operational performance and evaluate trends
- Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions
Governance, Risk & Control
- Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
- Enhance IT processes for transitioning completed configurations from development to production.
- Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
- Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
- Provide inputs to availability and capacity management process for effective planning.
Education
- Bachelor's Degree: Information Technology
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Job Summary
- To administer deceased estates ranking from normal to more complex estates which might involve Capital Gain Tax and Estate Duty.
Job Description
- Report the deceased estate to the Master of the High Court to obtain Letters of Executorship.
- On receipt of the Letters of Executorship, report the deceased estate to all relevant stakeholders to obtain certificates of balance, valuations of shares, deeds search, outstanding tax returns, membership of interest in close corporation etc.
- Draft the liquidation and distribution account to reveal the true reflection of all the assets and liabilities as at date of death and submit any outstanding tax returns to SARS.
- Lodge the Liquidation and Distribution account with the Master of the High Court for approval.
- Attend to the finalisation of the estate as per the Estate Administration Act and Company specific norms.
- Achieve targets as set out by management at the beginning of the year or as updated during the course of a period.
- Keep clients updated on progress made with the administration of the estate on a monthly basis (telephonically, written correspondence, etc) in a professional manner and ensure that a high standard of customer service is maintained.
- Build and maintain relationships with various stakeholders (i.e. valuators, auctioneers, attorneys, Master of the High Court, South African Revenue Service).
- Be knowledgeable on the Estate Administration Act, in order to comply with all the legal aspects in deceased estates.
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- To develop, implement and measure tactical campaigns. To support and enable channels to execute on customer engagement initiatives and design appropriate tactical incentives. To support Portfolio Managers in developing and executing on effective customer engagement strategies that align to desired business objectives. Ensuring governance of campaign metrics, the refinement and improvement of current process and driving budget requirements based on set objectives.
Job Description
Campaign Planning:
-
Collaborating with the PMs and Marketing team to define campaign objectives, target audience, key messages, and desired outcomes. Developing comprehensive campaign plans that outline the overall strategy, tactics, timelines, and budget allocation.
Campaign Execution and Stakeholder Management:
-
Overseeing the end-to-end implementation of operational, informational and marketing campaigns. This involves coordinating with cross-functional teams (CVM, Rewards and Transactional) to ensure the timely delivery of campaign elements. Monitoring campaign performance and making adjustments as needed to optimize results.
Campaign Feasibility:
Campaign Technical Management:
Campaign Budget Management:
Channel Management:
Education
- Bachelor`s Degrees and Advanced Diplomas: Communication Studies and Language (Required)
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Job Summary
- Design, build, co-ordinate, implement direct marketing, and customer engagement strategies and campaigns across the customer lifecycle that ensure business and strategic goals of customer, revenue and balance sheet growth are achieved.
Job Description
Portfolio Management:
- Develop and lead engagement initiatives to build and maintain strong relationships and drive marketing campaigns for growth at the most opportune time to meet customers’ needs and drive value for the business. Provide advanced specialist advice and support in the analysis, development and implementation of best practices across value chain(s). Identify and develop solutions for challenges in the relevant business area.
Customer Focused:
- Provide advanced specialist advice and give input to optimise value through the customer life cycle. Develop and maintain relationships with relevant stakeholders that contributes to a culture of customer and business excellence.
Finance:
- Provide advanced specialist advice to grow relevant profitability drivers and prevent and reduce financial wastage in the relevant business area.
Learning and Growth:
- Drive and participate in forums that positively contributes to functional knowledge improvement. Provide advanced specialist advice and input with regards to change management initiatives within the area.
Conduct:
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, enterprise
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
Overall job purpose
- This is a non-life insurance specific role within the Corporate Actuarial team. The candidate will support the Actuarial Manager with reserve calculations, IFRS 17 implementation, capital management and regulatory reporting.
Job Description
Job Description
Reserving
- Build processes and data extracts to feed into reserving calculations, including IFRS 17 calculations
- Have a good understanding of the policy administration system and corresponding data flow into financials
- Monitoring reserve development experience and collaborating with key stakeholders to ensure understanding of trends and impacts on the business
- Communicate results to key stakeholders
Regulatory Reporting
- Operate the SAM regulatory capital model
- Maintain and further develop the Python code underlying the model
- Have a good understanding of policy administration system and data flow into financials
- Communicate results to key stakeholders
- Continuous improvement and automation of the various models
Own Risk and Solvency Management (ORSA)
- Operate the ORSA projection model
- Set and monitor quantitative risk appetite metrics
- Perform stress and scenario testing as part of the Company’s ORSA processes
- Maintain the ORSA model and identify areas of improvement
- Communication of results to key stakeholders
Education and experience required
- A Degree in Actuarial Science (Honours degree would be advantageous)
- At least 3 years actuarial work experience within the non-life insurance industry with good exam progression towards qualifying as a Fellow actuary
- Experience in extracting and transforming data and designing automated processes
- Advanced programming in SQL, Python or VBA (would be advantageous)
- Experience in non-life reserving techniques
- Good understanding of IFRS 17 requirements and experience with IFRS 17 calculations (would be advantageous)
- Good understanding of the SAM Financial Soundness Standards for Insurers (FSIs) and experience in performing capital calculations
Knowledge and skills
- Strong analytical skills with the ability to take on complex problems
- Good understanding of insurance policy administration and financial systems
- Comfortable adapting and responding to change
- Excellent time management skills with the ability to prioritise deliverables and manage stakeholder expectations
Education
- Bachelor's Degree: Actuarial Science
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Job Summary
- Embed & execute the organisation problem management framework & associated processes across a portfolio and successfully manage the full problem management lifecycle (logging, categorisation, prioritisation, investigation & diagnosis, known error record management, problem resolution & closure, major problem review) to conclusion (reactive). Leverage organisation wide service continuity & resilience data to proactively predict & prevent problems in the future & strategically partner all Service Management functions & Technology teams to facilitate problem mitigation & prevention.
Job Description
Problem Management
- Consolidate & deeply understand an end to end view of applications & IT Assets, Infrastructure & Architecture and all of the integrated elements (physical & virtual) that could impact service availability for a defined business area / portfolio
- Consolidate & deeply understand the IT service resource base & their capabilities & proactively build critical relationships for effective end to end problem management, prevention & resolution.
- Participate in & positively contribute to the design of Problem Management & Service Continuity frameworks, tools & processes
- Analyse resilience, service continuity incident data and make inferences & identify trends that can be proactively addressed by the problem management process
- Based on this data, proactively partner across the value chain to diagnose root cause (ahead of problem) & resolve possible future recurrences & related business impact
- Lead the problem detection process & associated logging, categorisation & prioritisation of problems across the portfolio
- Identify cross functional & business stakeholders to support incident investigation & diagnosis (root cause) – ensure the right people with the right capabilities are involved to in root cause investigation
- Work with the cross functional team (infrastructure, architecture, security, service delivery, technology product & service teams) & execute root cause analysis & diagnostics
- Consolidate, communication & report root cause & diagnostic findings
- Leverage design thinking skills and processes to identify solutions to problems (includes build & deployment plans)
- Translate diagnostic findings & design thinking process outputs into short, medium & long term technical solution recommendations (workarounds, changes) for problem resolution & close out
- Support business decision making processes on solutions & workarounds & contribute deep technical & commercial (customer, cost etc.) insight to the process
- Define problem resolution plans & actions (e.g. workarounds, changes etc.) & ensure appropriate resource allocation to achieve desired results
- Work closely with the operational readiness team to align resolution plans to the broader change & release plans of the organisation
- Work across the value chain to manage the execution of the resolution plans
- Lead & or track the implementation of the plans & all associated testing & formally close out successful resolutions
- Implement document management & knowledge management routines for the end to end problem management process (document the problem & their resolution – full stakeholder, problem & solution mapping) & hold one stop shop accountability for the accuracy of all problem management information & data (e.g. known error database, problem logs etc.)
- Document lessons learnt from all problem resolution processes (in a language that resonates with the target audience)
- Determine, develop & implement best fit process to share & cascade lessons learnt (e.g. awareness sessions, communication, training, other capability building initiatives etc.)
- Identify change implications across the value chain as a result of diagnostics & lessons learnt e.g. roles & responsibilities, recruitment, skills etc.)
- Work cross functionally to communicate the broader set of recommendations and co-design bigger picture / long term solutions to the alignment of people, processes & systems to enable problem prevention vs. recurrence
- Continuously improve all processes, practices and capability building material by leveraging lessons learnt & key problem management experiences
- Stay ahead of the curve on best practice problem management & leverage ongoing diagnostic findings to continuously improve the problem management processes with the outcome of minimising business impact
- Consolidate and produce problem management MI & Reporting
Accountability: People
- Develop & Facilitate problem training & capability building across the business area or portfolio
- Leverage coaching expertise in all activity to drive problem prevention
- Contribute to the development & development planning of the broader service management team for the attraction & retention of future talent to the Problem Management area
Finance, Governance & Risk
- Plan, lead, implement and or support various risk processes e.g. internal / external audits, post event regulatory inputs / reporting etc.
- Ensure portfolio regulatory compliance as a result of all problem management implementation (internally & externally (vendor-led))
- Assume accountability for risk associated with problem management decision making in the portfolio
- Meet & or exceed (preferable) all SLA & OLA obligations
Education
- Bachelor's Degree: Information Technology
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Job Summary
- CIB Transactional Banking Tech is looking for a Head Technology for Payments and Collections to lead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) across multiple squads in complex & high impact business areas Business complexity is determined by:
- Customer Impact
Number of integration points:
- Data
- Teams to talk to
- Systems
- Enabling function
- 3rd party vs. internal
- Complexity of business rules & Processes
- Level of operational readiness
- Introduction of new or changing old Tech (e.g. redo platforms)
Job Description
- This role is responsible for all collections related activities across the region.
- We have embarked on a full refresh of our SA client facing capabilities under our strategic Digital initiative. For our Africa regional operations – direct debits, cash deposita, mobile float for MNO’s – these are all new initiatives to grow this business on the continent
- These strategic initiatives will replace the SA capabilities on mainframe to Java latest ground up build. In the Regional office these are fairly new business capabilities and are building that in latest generation ground up build running either in Rancher or AWS dependent on market.
- We have a strong collaboration with the business teams and are embedded in the business line – Corporate Transactional Banking.
Key critical skills and experience required:
- Relevant B-degree in computer science or; equivalent level of industry certification in technical field
- 15 years relevant experience
- 10 years Payments or Collections experience - preferable
- Min 5 years Tech leadership in a software development role – essential
- Deep exposure to Java or .Net. – both preferable
- Mainframe software development (added bonus)
- Well rounded management skills in more than one development language
- Strong software engineering background
- Experience in leading large and multifaceted teams
- Experience as an agile practitioner and knowledge or experience of other delivery methodologies e.g. kanban, rup etc.
- Excellent communication, analytical skills and decision making ability in collaborative environments
- Experience with test-driven development and domain driven design
- Experience with open-source relational databases
Key Accountabilities:
Product & Service Direction Setting, Solution Design & Performance Management
- Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
- Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
- Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
- Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
- Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
- Collaborate across the tech value chain to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
- Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
- Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)
DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)
- Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
- Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
- Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment
- Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
- Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise
- Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
- Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
- Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
- Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.
Delivery Management (where there is a specific product / service you manage)
- With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
- Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
- Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
- Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
- Drive alignment & leading practice in technology design & deployment across various functions and business areas
People
- Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
- Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
- Accountable for the right people in the right teams to deliver on our tech strategy
- Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services
Financial & Vendor Management, Risk & Governance
- Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
- Manage & Apply the organization risk & governance frameworks
- Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
- Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
- Manage all vendor selection processes & take full accountability for all related commercial impact
- Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
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Job Summary
- To deliver operations and administration support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, TZ (BBT). Please contact Reward for details.
Job Description
Administrative and operations support:
- Provide administrative and operations support against standard operating procedures
Ad Hoc duties:
- Provide support to customers and team as required to ensure team performance on an ongoing basis
Compliance and Risk Management:
- Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- The successful candidate will support the second line of defence (Risk) Manager for Operational and Resilience Risk in the exciting Consumer Issuing (Credit Card), Payment (Regulatory & Schemes) and Woolworths Financial Services (WFS) Business area in Everyday Banking (EB).
- Provide specialist advice and support in the embedment of operational risk management and associated processes, methods, and techniques to deliver on approved operational plans effectively and efficiently across Everyday Banking and assist the Operational & Resilience Risk Manager (2LoD) in the development and maintenance of the Absa Operational and Resilience Risk Management Framework (ORRMF) by delivering integrated qualitative and quantitative analytics. The scope of the role covers all risk management and measurement methods which apply to the relevant Operational Risk approach.
Job Description
Accountability: Risk Management
- Understand and apply the relevant risk and governance procedures to activities undertaken. Ensure that the appropriate risk management processes, control environment requirements and risk management frameworks that impact the area are documented, understood, and captured on ORMS (as applicable).
Analyse implemented Enterprise Risk and Operational Risk Management Framework effectiveness.
- Conduct an ongoing review of the performance of the Operational & Resilience Risk Management Framework. This requires providing check and challenge to ensure all risks have been considered and appropriately addressed within the specific business area being supported.
- Perform ongoing data quality checks and validations on all Operational Risk Management Framework components, extracting data from ORMS, including performing independent validation checks on the data captured on ORMS.
- Display professional behaviour whilst ensuring the appropriate check and challenge with the respective Business area the Operational & Resilience Risk Manager supports, raising and discussing contentious observations with the Operational & Resilience Risk Manager and providing evidence to support all issues identified.
- Support the Operational & Resilience Risk Manager with ongoing analysis, review and oversight of Risk and Control Self-Assessments, Risk Event Management, Key Indicators, Key Risk Scenarios and Lessons Learnt but not just limited to the above elements- Information captured on ORMS, CPA, MCA, RCA and LL, Issues, Actions, dispensations and Risk event reconciliation,
- Oversee and perform (where appropriate) deep dive- and lessons learnt exercises for material risks, including the review, challenge and tracking/escalation of findings.
- Perform Operational & Resilience Risk policy and standard conformance testing.
- Monitor and track the effectiveness of the control environment (MCA, CPA, RCSA, Risk profile etc.) and take action to mitigate further operational risk where required within the mandate of the supported BU’s risk profile.
- Use the ORRMF to facilitate the identification of all possible risks and ensure corrective controls (aligned to this framework) are implemented by the relevant business area risk managers to mitigate these risks.
Accountability: Support the Operational Risk Manager: Policy & Framework
- In providing support on automation of the ERMF & ORRMF in the approved operational risk management system and in resolving issues.
- In driving the implementation and use of the ERMF & ORRMF in the business.
- Report on results analysis to the Operational & Resilience Risk Manager.
- Support the development of operational risk techniques for the business area supported by the respective Operational & Resilience Risk Manager.
Accountability: Data management
- Prepare monthly data extracts per framework component to support the Operational Risk manager (to be obtained from the approved operational risk management system [ORMS]).
- Apply appropriate data quality checks on this data and prepare reports on an exception basis on data quality issues.
- Ensure timely capturing of risk management issues and risks on the ORMS by the relevant 1LOD business partner(s).
- Review, check and challenge data captured on ORMS (RCSA, CPA, MCA, Risk events, Risk event reconciliation, RCA and LL, Issues, Action, dispensations etc.).
- Support the Operational & Resilience Risk Manager: Reporting, with periodic reporting requirements (monthly, quarterly and annual).
Relationship Management
- Develop and maintain relationships with key 1LoD business risk partners.
- Engage closely with stakeholders, identify the BU requirements, and encourage open discussion and interaction with businesses on the risks associated with their environment.
Education
- Bachelor`s Degrees and/or Advanced Diplomas or a Diploma: Business, Commerce and Management Studies (Required), Risk Management (preferable).
Work Experience & Knowledge
- Experience in a similar environment at junior management level.
- Knowledge & work experience in the Payment (Regulatory & Schemes) and Consumer Card Issuing environment (required).
- Knowledge & experience in Operational & Resilience Risk environment (preferable).
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques - Business Development Consultant to drive sales in the Commercial Asset Finance division
Job Description
- Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures.
- Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy.
- Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments.
- People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.
- Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage.
Education
- Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
- To provide and interpret financial information to all stakeholders of the business for informed decision making.
Job Description
Key Accountabilities
- The role of Specialist: Management Accounting is primarily to provide support in the preparation of monthly results reports for Treasury, which includes all the different operational units within this BU.
- Activities include all the various month-end processes from a BP&A point of view, which includes setting up and running of meetings with all PCG partners to understand the monthly results.
- Reports produced are used for monthly analysis and reporting to Group as well.
- This role contributes extensively to the pack used in the monthly Fincom session with Treasury Exco.
- In addition, this role is responsible for producing the numbers for Group-wide Notional interest run on a monthly basis as well as all management information required around this process.
- Support is also given for producing reports for Group FRC meetings.
- From a planning perspective, this role is actively involved in compiling forecasts for Treasury (i.e. RAF, MTP, Outlook) to be used by Treasury exco and Group BP&A.
- This includes the loading of FTP rates across the Group, Treasury allocations (NI, Liquid asset cost recoveries) and funding requirements of the Bank.
Role/Person Specification
Education and Experience Required
- Qualifications preferred – Bcom Accounts, CIMA/CFA/CA
- Preferred 3-5yrs financial reporting experience.
Knowledge & Skills:
Essential
- Report Writing Level: Do and Instruct
- Analysis Level: Do without Supervision
- Financial Management Level: Do without Supervision
- Negotiation skills Level: Do without Supervision
- MS Office Advanced Level: Do without Supervision
- Stakeholder Management Level: Do without Supervision
- Communication - Written & Verbal Level: Do without Supervision
Preferred
- Compass (Financial Planning System) Level: Do without Supervision
- SAP Report Tool Level: Do without Supervision
Competencies:
- Leading and supervising
- Analysing, Relating and networking
- Coping with pressure and setbacks
- Presenting and communicating information
- Planning and organising
- Persuading and influencing
- Writing and reporting
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
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Job Summary
- To contribute towards Absa Home Loans business profitability through achievement of contracted sales targets and customer service excellence. To perform intermediary services by facilitating sale of HOC insurance to the customer” under customer engagement.
Job Description
- Achieve Contracted Productivity Sales Target Deliver Service Excellence Personal Development Relationship Management Risk Management
Education
- Further Education and Training Certificate (FETC)
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Job Summary
BRIEF OVERVIEW OF THE SPECIFIC BUSINESS UNIT:
- This role is within Retail Bank Collections: Everyday Banking (EB) in Supplier Relationship Management (SRM), reporting into EB Collections.
BRIEF OVERVIEW OF THE ROLE:
- An exciting role that focuses on Management of key supplier relationships across all the services rendered to Retail Collections & Recoveries Estate including, but not limited to, Pre-legal, Legal, Litigation, Debt Collection, Guarding, Tracing and Auctioneering services rendered. A key aspect of this role is to ensure that services are delivered and managed in accordance with SLA and other obligations under the relevant supplier contracts and group policies. This role allows a colleague to master all the key elements of the contract value delivery / service management process and to become skilled in articulating and interpreting the legal language in their product with support from various stakeholders. In this role, you will have to foresee potential contract / service disputes and develop action plans to prevent or minimise those through planning and collaboration. You will also have an opportunity to inform and influence both business and suppliers on Supplier Service Management standards aligned to latest industry/market trends to improve both efficiency and costs.
Job Description
KEY RESPONSIBILITIES:
The highlevel duties of the role:
- Leading a small team to develop, drive and manage the greatest value out of complex / strategic relationships and establish mutual beneficial business relationships.
- Understands internal stakeholder / customer needs and can effectively communicate requirements to the supply base successfully supporting the alignment of business process and strategy.
- Troubleshoots and improves Collections Supplier Relationships and relationship development processes / initiatives / partnering models across the business.
- Proactively keeps abreast of latest market and industry trends of suppliers and supplier management industry and understand the effect on the business processes.
- Implementing effective demand management for services from key suppliers.
- Consistently analyses service costs structures and cost drivers and the impact key trends.
- Identifying and driving innovation through the supply chain, creating access to new opportunities for the Bank.
- Implements and coaches on the ‘best in class’ Collections Supplier Relationship techniques as well as to improve the quality of existing suppliers and the relationships with them.
- Establish common goals and objectives between Collections Supplier management, business, and its suppliers.
- Uses leading practice insights to improve Supplier evaluation, performance reviews and delivery of all key commitments.
- Works collaboratively with Collections Leadership and business areas to improve the quality of suppliers’ performance, quality of instructions and quality of performance reviews and outcomes.
- Conclude on site annual audits, quarterly strategic site visits and general site visits. This may include business travel nationally, which might extend to more than one day.
- Works collaboratively with Collections leadership to clearly define boundaries, interactions and roles and responsibilities with Collections Supplier Management.
- Can manage supplier issues, performance or other, and implement resolution plans.
- Support on-boarding / exiting of suppliers.
EDUCATION AND MINIMUM REQUIREMENTS:
- B-degree in (Commerce, Law, Management) or equivalent NQF level 7 qualification
- At least five (5) years Collections & Recoveries Management/Specialist Level experience with demonstrated track record in managing outsourced suppliers.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Accountable for the development and execution of the everyday banking non-interest pricing strategy. Ensure systems and controls to execute non-interest pricing within organizational risk appetite. Accountable for agreed commercial outcomes resulting from non-interest pricing strategy.
Job Description
Accountability: Pricing Strategy Formulation and Execution
- Conceptualize and implement a medium-term integrated non-interest pricing strategy for the everyday banking franchise in collaboration with relevant Absa group stakeholders (Risk, Relationship Banking, Product Solutions, Corporate and Investment Bank) to realize everyday banking’s vision of becoming the market leader in full value banking.
Accountability: Pricing Management
- Conceive and implement medium term non-interest pricing strategy to ensure sustainability of everyday banking’s non-interest revenue model and competitiveness of its products and services.
- Develop tools, analytical techniques and data to model and track the impact and effectiveness of non-interest pricing strategies across everyday banking core products and revenue lines.
- Provide business insights based on market trends, competitor offerings and global best practices as it relates to non-interest pricing.
- Manage an integrated pricing value chain from conception to market, to ensure seamless implementation of pricing policy and systems.
- Ensure appropriate controls including an end-to-end pricing change and approval process, supporting governance, reporting and revenue assurance within everyday banking risk appetite.
- Provide relevant pricing input to the medium term planning (MTP) and short term planning (STP) processes as well as new proposition developments.
Accountability: Pricing Systems
- Provide strategy and roadmap to inform non-interest pricing related systems development incorporating product and customer specific strategies as well as parametric simplification.
- Develop and maintain systemic controls to ensure adherence to relevant pricing regulations, revenue assurance and internal pricing change and approval governance.
Accountability: Leading Talent
- Accountable for enabling people and culture aligned to brand value.
- Determine and analyze attestation, training, and development needs for direct reports, and ensure that these requirements are met.
- Act as a second-level escalation point for all grievances raised in the functional area.
- Ensure that poor performance is addressed, and relevant corrective actions are implemented.
- Ensure appropriate reward and recognition practices for all employees within the team.
Accountability: Operational Effectiveness
- Drive the development and tracking of tactical plans and scorecards and take corrective actions where required.
- Drive strategic reporting requirements.
- Define pricing projects and track and manage the process, understand trends and dynamics.
- Provide leadership in engagements with regulatory bodies and represent consumer products in key industry associations and forums where applicable.
- Use insights and knowledge gained from high-level reports and analyse complex comparative information to create scenarios to direct strategic intent.
Accountability: Good Governance, Risk and Compliance
- Drive the development and implementation of integrated corporate governance and compliance frameworks throughout the business unit
- Influence the implementation of effective internal controls system and corporate governance in the functional area of accountability.
- Ensure appropriate controls including an end-to-end pricing change and approval process, supporting governance and reporting to operate within Everyday Banking risk appetite.
Education
- Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
go to method of application »
Job Summary
- Opportunity to support and grow the efforts of the Sustainable Finance team within Absa Corporate and Investment Banking Division. The candidate would ideally have 3-5 years work experience in investment banking with a passion for or experience in sustainability. The ideal candidate has experience in pitching, winning and executing deals in a client facing capacity, with some experience in sustainable finance transactions specifically. The role requires very broad and diverse stakeholder engagement and the ability to quickly up-and cross skill. The role requires an independently minded person able to seek out solutions (from inside or outside the Group) to simple and complex issues faced by the team and our clients, that embraces the value of stewardship, environmental protection and social inclusion
Job Description
Deal Origination and Execution
- Lead client engagements and pitches for Sustainable Finance opportunities to win mandates and deals
- Lead deal execution process for Sustainable Finance transactions
- Identifying new opportunities and initiatives to grow Sustainable Finance franchise
Stakeholder Engagement
- Build rapport with wide stakeholder across Absa Group and Absa CIB
- Lead external stakeholder engagement with clients and external service provider
- Navigate complex stakeholder engagements including negotiations
Team development
- Mentoring and coaching of associates and analysts in the team
- Initiate and lead new initiatives to provide thought leadership to colleagues & clients
- Manage risks and ensure control environment is maintained
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
- Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
- Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
- Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
- Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with guilds and other technical SME’s to improve and evolve technical products and services
- Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
- Apply version control and related concepts and techniques
- Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
- Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
- Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
People
- Coach & mentor other engineers
- Conduct peer reviews, testing, problem solving within and across the broader team
- Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
- Participate as a subject matter expert in the development & development planning of the broader product engineering team
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post deployment)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.
Job Description
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
- Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
- Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
- Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
- Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with guilds and other technical SME’s to improve and evolve technical products and services
- Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
- Apply version control and related concepts and techniques
- Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
- Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
- Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization
People
- Coach & mentor other engineers
- Conduct peer reviews, testing, problem solving within and across the broader team
- Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
- Participate as a subject matter expert in the development & development planning of the broader product engineering team
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post deployment)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
- Develop dynamic customer strategies, propositional concepts, plans and treatments to facilitate the strategic direction of the business and drive purposeful, value-generating activity, implementation, and outcomes for both the customer, the industry and the bank
Job Description
Manager: Strategic Planning and Implementation
- Develop dynamic customer strategies, propositional concepts, plans and treatments to facilitate the strategic direction of the business and drive purposeful, value-generating activity, implementation, and outcomes for both the customer, the industry and the bank
Accountability: strategy development
- Provide insights and recommendations into the strategic vision for the Home Loans by interpreting the housing ecosystem to ensure all of the macro changes that impact the ecosystem is known and interpreted dynamically
- Continuously scan the property landscape and dynamically evolve the Home Loans strategy to ensure it is future fit and kept abreast of external and internal influences
- Translate research and insights into customer strategies and propositional concepts that can be used as input into home loans strategy and CVP development
- Collect and analyse complex data and information; Summarize findings in applicable reports incorporate human-centred design and customer-led facilitation techniques to drive innovation and future business relevance sessions and discussions integrate, compare and analyse formulated strategic plan information from various functional areas and identify principles of synergy and operational effectiveness
- Collaborate with executives and functional leadership to develop strategic goals for Home Loans
Accountability: Strategy Planning and Business Management
- Use business acumen and strategic insight in conjunction with the business analytics teams to translate business problems into strategic initiatives
- Ensure that all strategies and intents per business area are translated into congruent implementation plans
- Provide specialist advice to enable planning for delivery plans that puts a premium on simplicity, agility, innovation and incorporates the understanding of customer needs
- Track, monitor and coordinate implementation plans and facilitate strategic reviews to measure business performance and adjust plans where appropriate
- Have deep understanding of strategic/tactical initiatives of the business and use this to facilitate functional strategy reviews every quarter
- Project manage the annual planning cycle by requesting fact base inputs, planning event coordination, pre-event input facilitation, setting up the agenda and capturing the event outputs
- Provide advanced specialist advice and support in the analysis, development and implementation of best practices across the value chain
- Ensure timely submission of deliverables from multiple cross-functional teams
Accountability: Stakeholder Engagement
- Build strong relationships with internal and external stakeholders.
- Leading and motivating project team members, who aren’t direct reports, by creating a positive working environment and providing a framework and strategy that guides them in achieving their personal goals as well as business goals.
- Optimise human capital by continuously driving higher performance by ensuring high levels of productivity and conducive interpersonal environment.
- ensure behaviours and performance is aligned to Absa values by providing honest and constructive feedback.
Education and experience required
- Bachelors degree in finance, economics, business management NQF level 7 equivalent
- 5 years’ experience in corporate or product strategy, business management or program management
- 3 years’ experience in a stakeholder management position
- 5 years’ experience in the financial sector
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
- Short term insurance background at least 5-10 years experience in Large Loss, Complex and Building Claims. To plan, manage and monitor the implementation of large loss and complex claims, (Building, Motor and Personal lines) management activities and processes in order to deliver on approved operational plans in an effective and efficient manner. Engineering, structural and Procurement (cost containment) background will be an advantage.
Job Description
- Short term insurance background at least 5-10 years experience in Large Loss, Complex and Building Claims. To plan, manage and monitor the implementation of large loss and complex claims, (Building, Motor and Personal lines) management activities and processes in order to deliver on approved operational plans in an effective and efficient manner. Engineering, structural and Procurement (cost containment) background will be an advantage.
People Management:
Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
Stakeholder Management:
- Actively engage internal and external stakeholders to ensure customer satisfaction
Business Performance:
- Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes
Compliance and Risk Management:
- Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
Administration:
- Effectively fulfil all required administrative duties, including tracking and reporting.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Method of Application
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