Manager Supplier Relationship (Collections) - Johannesburg at Absa South Africa

Job Summary

BRIEF OVERVIEW OF THE SPECIFIC BUSINESS UNIT:

• This role is within Retail Bank Collections: Everyday Banking (EB) in Supplier Relationship Management (SRM), reporting into EB Collections.

BRIEF OVERVIEW OF THE ROLE:

• An exciting role that focuses on Management of key supplier relationships across all the services rendered to Retail Collections & Recoveries Estate including, but not limited to, Pre-legal, Legal, Litigation, Debt Collection, Guarding, Tracing and Auctioneering services rendered. A key aspect of this role is to ensure that services are delivered and managed in accordance with SLA and other obligations under the relevant supplier contracts and group policies. This role allows a colleague to master all the key elements of the contract value delivery / service management process and to become skilled in articulating and interpreting the legal language in their product with support from various stakeholders. In this role, you will have to foresee potential contract / service disputes and develop action plans to prevent or minimise those through planning and collaboration. You will also have an opportunity to inform and influence both business and suppliers on Supplier Service Management standards aligned to latest industry/market trends to improve both efficiency and costs.

Job Description

KEY RESPONSIBILITIES:

The highlevel duties of the role:

• Leading a small team to develop, drive and manage the greatest value out of complex / strategic relationships and establish mutual beneficial business relationships.
• Understands internal stakeholder / customer needs and can effectively communicate requirements to the supply base successfully supporting the alignment of business process and strategy.
• Troubleshoots and improves Collections Supplier Relationships and relationship development processes / initiatives / partnering models across the business.
• Proactively keeps abreast of latest market and industry trends of suppliers and supplier management industry and understand the effect on the business processes.
• Implementing effective demand management for services from key suppliers.
• Consistently analyses service costs structures and cost drivers and the impact key trends.
• Identifying and driving innovation through the supply chain, creating access to new opportunities for the Bank.
• Implements and coaches on the ‘best in class’ Collections Supplier Relationship techniques as well as to improve the quality of existing suppliers and the relationships with them.
• Establish common goals and objectives between Collections Supplier management, business, and its suppliers.
• Uses leading practice insights to improve Supplier evaluation, performance reviews and delivery of all key commitments.
• Works collaboratively with Collections Leadership and business areas to improve the quality of suppliers’ performance, quality of instructions and quality of performance reviews and outcomes.
• Conclude on site annual audits, quarterly strategic site visits and general site visits. This may include business travel nationally, which might extend to more than one day. 
• Works collaboratively with Collections leadership to clearly define boundaries, interactions and roles and responsibilities with Collections Supplier Management.
• Can manage supplier issues, performance or other, and implement resolution plans.
• Support on-boarding / exiting of suppliers.

EDUCATION AND MINIMUM REQUIREMENTS:

• B-degree in (Commerce, Law, Management) or equivalent NQF level 7 qualification
• At least five (5) years Collections & Recoveries Management/Specialist Level experience with demonstrated track record in managing outsourced suppliers.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)