Specialist Desktop Engineer Software Asset Management-1 - Johannesburg at Absa Group Limited (Absa)

Job Summary

• As a Specialist Desktop Engineer Software Asset Management in the Absa Software Asset Management team, you will apply your expertise to design, implement, manage, and maintain enterprise grade processes, tools and applications to configure and package end user software packages and develop, test and maintain software packages for distribution, removal, troubleshooting and resolving issues as they arise.
• An ideal Specialist Desktop Engineer Software Asset Management understands Software Asset Management with expertise and experience to innovate, grow and manage the software packaging environment, and apply the appropriate technologies to generate the software package.
• The Specialist Desktop Engineer Software Asset Management can analyse, interpret and repair failed software packages and installations, automations, and scripts, consistently maintain a high level of accuracy within service level agreements.
• She/he understands aligning operational deliverables with business strategy and objectives, capable of analysing and interpreting issues, reporting to business and product owners at the most senior levels. She/he has a passion for customer service, continual service improvement and growth within Software Asset Management.

Job Description

Job Description Summary

• As a Specialist Desktop Engineer Software Asset Management in the Absa Software Asset Management team, you will apply your expertise to design, implement, manage, and maintain enterprise grade processes, tools and applications to configure and package end user software packages and develop, test and maintain software packages for distribution, removal, troubleshooting and resolving issues as they arise.
• An ideal Specialist Desktop Engineer Software Asset Management understands Software Asset Management with expertise and experience to innovate, grow and manage the software packaging environment, and apply the appropriate technologies to generate the software package. The Specialist Desktop Engineer Software Asset Management can analyse, interpret and repair failed software packages and installations, automations, and scripts, consistently maintain a high level of accuracy within service level agreements. She/he understands aligning operational deliverables with business strategy and objectives, capable of analysing and interpreting issues, reporting to business and product owners at the most senior levels. She/he has a passion for customer service, continual service improvement and growth within Software Asset Management.

Job Description

• Desktop Engineering, Packaging and Optimisation - Leverage Desktop Engineering expertise and working knowledge of the Windows platform and it’s constituent parts to create, innovate and maintain software package generation and maintenance across the software lifecycle
• Take accountability for deeply understanding and building expertise on the packaging platform and tools, the platform contribution to the broader platform strategy and business and customer requirements and all available technologies
• Develop business and customer-aligned, lasting, and innovative software package management technologies
• Produce simple, extensible, and maintainable processes and procedures with very few defects. Continually works improve on processes and procedures.
• Leverage engineering technical expertise to proactively identify risks and prevent failures
• Identify patterns that reveal errors and unanticipated problems, and implement fixes and preventative actions
• Ensure consistent, usable, forward-looking, maintainable test infrastructure
• Implement and maintain integration and automation where possible and applicable
• Uphold our technical principles of: self-service, scalability, re-usability, resilience and stability in all support practices and deliver processes that sustainably deliver on these principles
• Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all processes and procedures that is simple, elegant, and useful.
• Proactively identify development practices that work well and leverage and improve these for future solution design and deployment
• Document processes and procedures and constituent design information to produce solution design blueprints and validation collateral
• Develop and document complete designs and implement testing processes that identify and eradicate platform or service-wide problems / improve on platform performance
• Demonstrate a strong commitment to the quality and ongoing quality assurance of the product/services in use, and take appropriate action to resolve issues throughout the lifecycle of the product or service
• Ensure alignment to software policies and standards in the organisation
• Proactively monitor the performance of the platform features and solutions
• Translate monitoring data into clearly articulated descriptions of opportunities and defects, their impact to the customer scenario and to the product or service as a whole, and the relevance to product and service targets (within the scope of the job).
• Cascade and communicate these insights across the team to influence platform decision making
• Desktop Engineering, Deployment and Optimisation
• Leverage Desktop Engineering expertise and working knowledge of the Windows platform and its constituent parts to positively contribute software package generation and maintenance
• Take accountability for deeply understanding and building expertise on the platform, the platform contribution to the broader platform strategy and business and customer requirements and all available technologies
• Develop business and customer-aligned, lasting, and innovative software package management technologies

Operational Responsibilities

Innovate, Generate, Manage, Monitor, Maintain, Document and Improve:- - 

• Software packages in scope for SAM
• Software package upgrades, remedial actions and life cycle management
• SAM remediation and audit support in scope
• PowerShell scripts and API developments as required for reporting and integrations
• Reporting and Management Information as required
• Project and task management for business-as-usual projects

Accountability: Financial and Cost Optimization, Risk and Governance

• Understand the platform cost model and the optimal cost: serve of the platform, use this understanding to drive the platform efficiency and effectiveness objectives
• Participate in incident management and DR activity – applying critical thinking, problem solving and technical expertise to get to the bottom of major incidents
• Apply Group risk (e.g. Architecture, development, change and release etc.), governance, compliance and regulatory standards and frameworks
• Proactively identify technical risks and mitigate these (pre, during and post release)
• Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks

Accountability: People

• Proactively and effectively (time and quality) collaborate and drive collaboration on features across feature team (e.g. managing dependencies and interdependencies, conflict resolution, information and best practice sharing, problem resolution outside of own area etc.)
• Apply collaboration skills in development practices and issue resolution regardless of team boundaries and lead communication with relevant stakeholders through to conclusion
• Contribute to a high performance team environment and culture as a high performing member of a self-directed team aligned to agile working
• Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
• Proactively seek and provide feedback across a range of stakeholders for the benefit of the team and leverage feedback to consistently improve platform solution delivery
• Coach and mentor other engineers and support engineering teams on technical solutions and problem resolution and proactively seek coaching and mentoring from others
• Participate in peer reviews, testing, problem solving within and across the broader team
• Cascade platform performance feedback and ensure capability development across teams to enable efficient and effective platform service delivery
• Drive the design of content, tools and materials for strategy alignment, education and adoption processes to be applied across stakeholder groups

Additional Job Description

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Desired Skills

• AdminStudio and related tool expertise for software packaging
• Cloud Technologies awareness, such as IaaS, PaaS, SaaS
• Azure and Amazon Web Services awareness
• Windows OS Specialist
• SCCM and Intune Specialist
• Shell Scripting and API Skills
• Reporting skills, such as PowerBI, Cognos and Excel

Education

• National Certificate: Information Technology