Operations Administrator / CSD at Phakisa Group

POSITION OVERVIEW

• Our client is seeking an Operations Administrator / CSD to join their team. The successful candidate will provide strong administrative and operational support while ensuring that systems, processes and customer requirements are managed efficiently.
• The ideal candidate will be energetic, friendly and organised, with excellent communication skills and an understanding of the Distribution/Logistics industry.

KEY RESPONSIBILITIES

• Provide general administrative and operational support.
• Assist with day-to-day coordination of operational activities.
• Maintain accurate records, documentation and system information.
• Process and capture information accurately on relevant systems.
• Assist with customer service and responding to customer queries.
• Liaise with customers, suppliers, transporters and internal departments.
• Follow established systems, procedures and processes.
• Assist with order, delivery and distribution-related administration.
• Monitor and follow up on outstanding information or requirements.
• Ensure documentation is complete, accurate and up to date.
• Support the operations team with reporting and general administration.
• Maintain professional and effective communication with all stakeholders.

MINIMUM REQUIREMENTS

• Grade 12
• Previous experience in an Operations Administration / Customer Service / CSD role.
• Understanding of the Distribution/Logistics industry – required.
• Understanding of the FMCG industry – preferable.
• Strong administrative skills and attention to detail.
• Excellent verbal and written communication skills.
• Good computer literacy and experience working with computerised systems.
• Strong organisational and time-management skills.
• System- and process-oriented approach.
• Ability to work accurately under pressure and meet deadlines.
• Must be a team player with a positive and energetic attitude.

PERSONAL ATTRIBUTES
The successful candidate should be:

• Energetic and friendly.
• Professional and customer-focused.
• Reliable and well organised.
• A strong communicator.
• Detail-oriented and accurate.
• Able to work independently as well as within a team.
• Comfortable working in a fast-paced operational environment.