Operations Assistant at Hire Resolve

Job Description

• We are looking for an organised and customer-focused Operations Assistant to support the Operations team with the delivery of major exhibitions and events.
• The successful candidate will provide administrative and operational support, manage exhibitor communications, maintain accurate records and assist with event logistics and administration. The role will have a strong customer service focus and may involve international travel, potentially to Munich.

Key Responsibilities

• Support the Operations Manager and wider Operations team with the delivery of exhibitions and events.
• Provide a high standard of customer service to exhibitors and other stakeholders.
• Monitor and respond to exhibitor emails promptly, clearly and accurately.
• Escalate more complex queries where required.
• Maintain accurate operational records, trackers, forms and contact information.
• Assist with exhibitor documentation, including health and safety information and special requirements.
• Liaise with colleagues, venues, contractors and suppliers to obtain and communicate event information.
• Ensure information is accurate and deadlines are met.
• Provide administrative and on-site support during events.
• Assist with operational projects and continuous improvement initiatives.
• Support sustainability-related activities.
• Travel internationally, potentially to Munich, when required.

Minimum Requirements

• Previous experience in event operations, exhibitions or event support.
• Customer service experience, including responding to customer or exhibitor enquiries via email.
• Excellent written and spoken English.
• Strong attention to detail and accuracy.
• Experience working with detailed information, records and deadlines.
• Strong organisational and administrative skills.
• Ability to collaborate effectively with internal and external stakeholders.
• Proficiency in Microsoft Office, particularly Word, Excel and Outlook.
• Ability to prioritise tasks and meet deadlines.
• Willingness and ability to travel internationally when required.

Advantageous Experience

• Experience within the trade show, exhibition or events industry.
• Experience working on international exhibitions or events.
• Exposure to sustainability within events or operations.
• International work experience.
• Experience using Salesforce CRM.
• Experience with AutoCAD LT or similar floor-plan software.
• German language skills.
• Event management qualification.
• Relevant health and safety training.