Operations Consultant-Spanish at Mediro Recruitment

Description

• IT experience delivering operations support services.
• Strong analytical and problem-solving skills with a high attention to detail.
• Provide Production Support (IT) for all the client’s plants outside of Germany.
• Be the telephone call receipt of IT incidents related to production issues.
• Pre-qualify IT-incidents and classify additional relationships.
• Fix incidents in IT systems in accordance with User manuals.
• Monitor IT system error messages and process accordingly.
• Provide guidance throughout the Incident management processes.
• Initiate the IT escalation process, when required.
• Process email requests.
• Serve as an “Information channel” for Management and end-users.
• Work shifts as part of a team providing 24 x 7 x 365 support.

Minimum Requirements

Essential Skills Requirements:

• Two years IT related working experience.
• Fluent Business English (Verbal & written).
• Fluent Business Spanish (Verbal & written).
• Advantageous Skills Requirements:
• Information Technology Qualification (Advantageous, but not a pre-requisite).