Operations Controller at AB InBev

Job Purpose:

• Manage a Permanent Shift to efficiently execute both T1 & T2 load plans to satisfy internal and external Customer service levels and where applicable as well as coordinating the packaging interface.

Key roles and responsibilities:

Safety

• Ensures a safe and healthy working environment for internal and external stakeholders
• Maintains a robust system of SIO and SHO generation and close out
• Monthly Safety reviews are conducted with the DCM to identify risk trends and mitigation plans
• Completes an annual risk review of internal and external processes, identiying relevant mitiagtion plans and implementing them.

Inventory and Warehouse Management

• Conduct random truck counts to monitor effectiveness of internal controls
• Ensure optimal warehouse configuration
• Conduct monthly stock counts in line with Inventory management procedures and processes
• Ensure compliance to all relevant legislation
• Day to day management of customers related delivery queries or complaints
• Root cause analysis of queries and complaints conducted to prevent recurrence
• Ensure drivers adhere to offloading standards at POC and maintain customer service levels Establish, doument and communicate SOP for delivery staff to follow

Load Plan Execution

• Ensure Driver and Crew image is maintained in-trade and correct PPE compliance
• Incorporate Safety guidelines on all Delivery SOPs
• Implement morning meetings before deliveries and control driver working hours to be within regulatory guidelines

Quality

• Ensures that logistics teams adhere to Quality guidelines specified by the Zone so that customers receive stock as per ABInbev Quality guidelines
• Adheres to Zone blocking mechanisms to ensure that blocked stock is at no time a risk to our stakeholders
• Manages DOC & Stock age for finished goods inventories in order to proactively identify opportunities or alleviate write off risks risks with functional peers in Planning, Manufacturing and Commercial

DPO

• Ensures that Daily, Weekly and Monthly Meeting routies are adhered to in line with mandatory DPO guidelines (OWD's, SCL, MCL, Mandatoriy meetings)
• Conducts the Daily Logistics Meeting as per the specified TOR's listed in the DPO framework
• Ensures that Processes are standardised via SOP's and work standards are monitored and improved upon using Oerational Work Diagnoses (OWD’s)
• 5S routines and improvement exercises are conducted on a weekly and monthly basis to uphold DC Housekeeping standards
• Annual Business Descriptions are developed per functional area, taking into account SWOT Analysis and key business imperatives.
• Tracks KPI's on a daily, weekly and monthly basis in line with DPO Terms of Reference. Ensures that appropriate problem solving tools are applied for out of range KPI's in line with DPO methodology

Continuous Improvement

• Fosters a culture of continuous improvement by ensuring that routines and process are aligned to best in class standards through effective benchmarking
• Engages with HRBP and ensures that the Training Needs Analysis (TNA) document is maintained in line with ongoing operational requirements for staff development
• Ensures that TNA weekly and Monthly training schedules are adhered to
• Drives a problem solving culture through the use of DPO Problem solving tools (e.g 5 Why, Abnormality Reports, OWD's, GAPA, PDCA) from Shopfloor to senior management

IR

• Maintains a healthy IR climate by conducting documented monthly engagements with Union representatives
• Ensure that the Shopfloor are aligned in terms of goals and meeting routines to drive continuous improvement
• Ensures that Monthly One on Ones are conducted in line with the target review process.
• Maintains a healthy IR climate with Partners (Owner Drivers, Temp Labour, Outsourced Services) through documented SLA Meetings
• Time and attendance SAP administration effectively managed
• Communication channels are open to relevant stakeholders via Monthly All Employee meetings

Governance

• Ensures that internal compliance controls are adhered to in terms of Vendor payments, SOX and CSA controls.
• Ensures that management teams are trained on the Code of Business Conduct and strict adherence is in place. Effective use of the Compliance Channel is maintained

Service Level

• Ensures that T1 TCT is maintained to enable Stock and Empties movements from and to the brewery
• Engages with Sales to ensure RTI's are maintained to minimise packaging downtime.
• Ensures there is strict adherence to Inventoy Policy within Warehouse.
• Manages Service Level Agreeements (SLA) on a weekly basis with Fleet, Quality and T1 functions
• Escalates relevant MBFU policy transgressions and takes appropriate actions
• Manages weekly SLA with Sales with clearly documented information on Sizing, Sales Forecast and Potential Stock write offs. Performance measures to be shared weekly include Refusals performance, Sales Curve index, OODD, Drop size and OOS contstraints
• Ensure customer DSP’s are aligned to activity and changes communicated
• Ensures that internal SLA agreements between Customer Service and Logistics are maintained

Budgets

• Drives a strict adherence to flexed budgets with the Delivery, Warehouse and CXC Planning teams.
• Ensures that accountability is taken on cost control
• Ensures that sizing is conducted on a weekly and monthly basis in line with the Sales plan. Sizing risks are identified and relevant actions taken to mitigate
• Accounts for over/underspends on a weekly and monthly basis dependent on the GL Frequency.

Profile:

• 3 year Degree in Logistics or any other related field
• Minimum 4 years experience including Management, Logistics, Distribution/Warehousing and Finance
• Familiar with local market environments
• Knowledge of all relevant legislative requirements
• Knowledge of customer service principles
• Good interpersonal skills / builds good relationships
• Superior planning ability
• Ability to work under pressure
• Good verbal and communication skills
• Good self-management principles
• Ability to adapt to and implement change effectively
• Excellent coaching capability
• Strives for continuous improvement
• Demonstrates leadership skills
• Good decision making ability
• Excellent numerical ability
• Good analytical ability