Operations Controller Africa (JB3104) at Kontak Recruitment

• Our client is a highly regarded leader in the tourism retail service industry, providing a diverse range of innovative solutions to businesses seeking to enhance their retail operations. With a strong emphasis on personalised service and cutting-edge technology, our client's services span every aspect of tourism retail operations, from customer engagement and loyalty program management to point-of-sale and inventory management. By taking a holistic approach to retail, our client empowers businesses to optimize their operations, drive efficiencies, and maximize profitability.

Minimum Requirements:

• Own vehicle and valid license 
• Degree or equivalent experience
• Food Safety certification
• Audit and Health & Safety management experience
• 5 years Airline Operations with at least 2 years Catering exposure
• 2 years FMCG Operational/Warehouse Experience or similar
• Continuous Improvement and Contract Management Experience
• Strong people management and business communication skills
• Ability to read and understand legal agreements
• Robust financial and analytical skills
• IT skilled across Microsoft Platforms or similar
• Strong leadership experience and ability to deliver frequent direct feedback
• Expertise in warehouse management procedures and best practices
• Emotionally mature and experienced in front face customer experience
• Able to guide and mentor individuals, resolve conflict, and adapt to change
• Ability to handle variable workload.

Duties and Responsibilities:

• Take complete ownership of operational budgets.
• Lead the operational team and implement the Company's retail strategy with personal KPIs and objectives to deliver client service expectations and business growth.
• Analyze the Operations team's tasks, training development, welfare, productivity data, and optimize their capacity.
• Monitor and optimize the KPI metrics and set ambitious but realistic efficiency targets to proactively contribute to customer satisfaction and business growth.
• Audit current processes and work with all relevant teams across the business to map out and execute optimizations and automations that will improve both process and cost efficiencies.
• Provide strategic leadership for the complete fulfillment process in a warehouse environment for a fast-paced B2C and B2B platforms.
• Put in place operation strategy for international growth and development.
• Work with international caterers/warehouses to improve efficiency, implement best practice warehouse management design to optimize space and maximize performance.
• Own stock management – physical and systemic.
• Understand all contractual obligations to customers and caterers and manage the Operations team to deliver and manage the business in line with service contracts.
• Support Head of Supply Chain & Operations Global in all aspects of the business.
• Liaise with internal and external customers, manage queries, ensure contractual requirements are being met, and lead and manage projects (i.e., New Business, New Warehouse implementation).
• Be the owner of Operation Manuals and ERP Standard Operating Manuals to ensure all aspects of operations are covered from a systems and process perspective.
• Ensure compliance with Health & Safety, Food Safety, and Customs and Excise regulations is being delivered by caterer/warehouse and correctly governed with all accreditations up to date.
• Deputize as required in the absence of the Head of Supply Chain & Operations Global.
• Be prepared to work flexible hours and out of hours escalation (Standard Hours – Monday to Friday 08.30 – 17.00)

Vacancy Close Date: 25 May 2023