Operations Director for WebFX South Africa (FXInternational Team) - Johannesburg at WebFX

Desired Education + Experience

• Bachelor's Degree in Business Administration or relevant field
• 5+ Years at a Digital Agency (Preferred) or 7+ Years of Digital Marketing experience
• 10+ Years managing a team or department, including jr management (senior leadership experience)
• Experience managing day-to-day operations and Client Success
• Experience running and scaling a large team (100+ preferred)
• Experience with business development and/or digital strategy
• Experience developing a team - ideally with a rapidly growing team and have played a key part in helping grow a company and its talent
• Experience in high growth environments at both regional and global levels
• Experience personally managing campaigns with at least several digital marketing tactics including, but not limited to: SEO, PPC, marketing automation, Technical SEO, marketing technology (martech), Google Analytics, CRO, UX, email marketing, Local SEO

Qualities

• Outstanding work ethic
• Outstanding organizational and time management skills
• Excellent customer service skills
• Strong analytical and problem solving skills
• Capable of working concurrently on several large projects/company wide initiatives
• Strong attention to detail
• Excellent communication and leadership skills
• Ability to work under pressure
• Expertise in defining and scaling operational processes
• Excellent business acumen and sound understanding of business strategies

What You’ll Do

• Serve as a member of our senior-level management team, leading by example every day; following our core values in all aspects
• Ensure a positive work environment (will work closely with our US Happiness team); Continue to maintain and further develop and enhance our company culture (both within the Cape Town FXHub or Johannesburg FXHub and globally)Coach / Mentor key talent to grow and develop team members into higher level roles, maximizing their impact
• Provide strategic advice to the US Senior Management team
• Help WebFX achieve our short- and long-term objectives globally
• Develop and execute the company’s business strategies in order to attain goals
• Ensure smooth daily operations in the Cape Town FXHub and Johannesburg FXHub by overseeing all administrative functions as well as company initiatives and projects
• Manage IT and other vendors supporting WebFX South African operations
• Develop and employ strategies for employee and client retention
• Drive the company's operating capabilities to surpass customer satisfaction and retention; employ client success strategies and help facilitate client triage for both US and Global clients
• Develop, establish and guide the execution of company operating policies to support overall company objectives while controlling company costs
• Work in partnership with US HQ & Sr WebFX Leadership to implement new processes and approaches to implement business strategies and achieve our strategic vision/plan
• Advise senior management on how to continue growing our South Africa entity/team Drive the internal growth of our team and external growth of client base and retention (Help scale our current South Africa team from ~25 to ~100 employee team); recruitment, interviewing and hiring new team members
• Oversee and help facilitate smooth onboarding for new team members in our Cape Town/Johannesburg FXHub location (Satellite offices)Manage the daily performance of the team to drive focus and results
• Oversee and manage professional training and development
• Measure and report on operational performance and develop plans to improve relevant key performance indicators
• Motivate and provide leadership to jr management team as well as both tenured and junior level employees in our Cape Town/Johannesburg, South Africa office (manage direct reports)Complete performance reviews and supervise the work of the team providing guidance and motivation to drive maximum performance; Reward performance, prevent issues and solve problems
• Lead the performance management process that measures and evaluates progress against goals
• Manage individual performance by establishing annual development plans and goals for team members and provide ongoing coaching
• Ensure the company continues to make profits and help facilitate growth for our South Africa team
• Help set growth strategies through performance marketing for our clients employing tactics including, but not limited to: SEO, PPC, marketing automation, Technical SEO, marketing technology (martech), Google Analytics, CRO, UX, email marketing, Local SEO