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  • Posted: May 18, 2022
    Deadline: Not specified
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  • WebFX is a tech-enabled digital marketing solutions provider, and we create custom strategies for each of our clients based on their needs and goals. Our team is made up of award-winning marketers, designers, and developers, and we know what it takes to get real results online. We also keep the focus on the metrics that mean the most, like leads and reven...
    Read more about this company

     

    Operations Director for WebFX South Africa (FXInternational Team) - Johannesburg

    Desired Education + Experience

    • Bachelor's Degree in Business Administration or relevant field
    • 5+ Years at a Digital Agency (Preferred) or 7+ Years of Digital Marketing experience
    • 10+ Years managing a team or department, including jr management (senior leadership experience)
    • Experience managing day-to-day operations and Client Success
    • Experience running and scaling a large team (100+ preferred)
    • Experience with business development and/or digital strategy
    • Experience developing a team - ideally with a rapidly growing team and have played a key part in helping grow a company and its talent
    • Experience in high growth environments at both regional and global levels
    • Experience personally managing campaigns with at least several digital marketing tactics including, but not limited to: SEO, PPC, marketing automation, Technical SEO, marketing technology (martech), Google Analytics, CRO, UX, email marketing, Local SEO

    Qualities

    • Outstanding work ethic
    • Outstanding organizational and time management skills
    • Excellent customer service skills
    • Strong analytical and problem solving skills
    • Capable of working concurrently on several large projects/company wide initiatives
    • Strong attention to detail
    • Excellent communication and leadership skills
    • Ability to work under pressure
    • Expertise in defining and scaling operational processes
    • Excellent business acumen and sound understanding of business strategies

    What You’ll Do

    • Serve as a member of our senior-level management team, leading by example every day; following our core values in all aspects
    • Ensure a positive work environment (will work closely with our US Happiness team); Continue to maintain and further develop and enhance our company culture (both within the Cape Town FXHub or Johannesburg FXHub and globally)Coach / Mentor key talent to grow and develop team members into higher level roles, maximizing their impact
    • Provide strategic advice to the US Senior Management team
    • Help WebFX achieve our short- and long-term objectives globally
    • Develop and execute the company’s business strategies in order to attain goals
    • Ensure smooth daily operations in the Cape Town FXHub and Johannesburg FXHub by overseeing all administrative functions as well as company initiatives and projects
    • Manage IT and other vendors supporting WebFX South African operations
    • Develop and employ strategies for employee and client retention
    • Drive the company's operating capabilities to surpass customer satisfaction and retention; employ client success strategies and help facilitate client triage for both US and Global clients
    • Develop, establish and guide the execution of company operating policies to support overall company objectives while controlling company costs
    • Work in partnership with US HQ & Sr WebFX Leadership to implement new processes and approaches to implement business strategies and achieve our strategic vision/plan
    • Advise senior management on how to continue growing our South Africa entity/team Drive the internal growth of our team and external growth of client base and retention (Help scale our current South Africa team from ~25 to ~100 employee team); recruitment, interviewing and hiring new team members
    • Oversee and help facilitate smooth onboarding for new team members in our Cape Town/Johannesburg FXHub location (Satellite offices)Manage the daily performance of the team to drive focus and results
    • Oversee and manage professional training and development
    • Measure and report on operational performance and develop plans to improve relevant key performance indicators
    • Motivate and provide leadership to jr management team as well as both tenured and junior level employees in our Cape Town/Johannesburg, South Africa office (manage direct reports)Complete performance reviews and supervise the work of the team providing guidance and motivation to drive maximum performance; Reward performance, prevent issues and solve problems
    • Lead the performance management process that measures and evaluates progress against goals
    • Manage individual performance by establishing annual development plans and goals for team members and provide ongoing coaching
    • Ensure the company continues to make profits and help facilitate growth for our South Africa team
    • Help set growth strategies through performance marketing for our clients employing tactics including, but not limited to: SEO, PPC, marketing automation, Technical SEO, marketing technology (martech), Google Analytics, CRO, UX, email marketing, Local SEO

    go to method of application »

    Operations Director for WebFX South Africa (FXInternational Team) -Cape Town

    Desired Education + Experience

    • Bachelor's Degree in Business Administration or relevant field
    • 5+ Years at a Digital Agency (Preferred) or 7+ Years of Digital Marketing experience
    • 10+ Years managing a team or department, including jr management (senior leadership experience)
    • Experience managing day-to-day operations and Client Success
    • Experience running and scaling a large team (100+ preferred)
    • Experience with business development and/or digital strategy
    • Experience developing a team - ideally with a rapidly growing team and have played a key part in helping grow a company and its talent
    • Experience in high growth environments at both regional and global levels
    • Experience personally managing campaigns with at least several digital marketing tactics including, but not limited to: SEO, PPC, marketing automation, Technical SEO, marketing technology (martech), Google Analytics, CRO, UX, email marketing, Local SEO

    Qualities

    • Outstanding work ethic
    • Outstanding organizational and time management skills
    • Excellent customer service skills
    • Strong analytical and problem solving skills
    • Capable of working concurrently on several large projects/company wide initiatives
    • Strong attention to detail
    • Excellent communication and leadership skills
    • Ability to work under pressure
    • Expertise in defining and scaling operational processes
    • Excellent business acumen and sound understanding of business strategies

    What You’ll Do

    • Serve as a member of our senior-level management team, leading by example every day; following our core values in all aspects
    • Ensure a positive work environment (will work closely with our US Happiness team); Continue to maintain and further develop and enhance our company culture (both within the Cape Town FXHub or Johannesburg FXHub and globally)Coach / Mentor key talent to grow and develop team members into higher level roles, maximizing their impact
    • Provide strategic advice to the US Senior Management team
    • Help WebFX achieve our short- and long-term objectives globally
    • Develop and execute the company’s business strategies in order to attain goals
    • Ensure smooth daily operations in the Cape Town FXHub and Johannesburg FXHub by overseeing all administrative functions as well as company initiatives and projects
    • Manage IT and other vendors supporting WebFX South African operations
    • Develop and employ strategies for employee and client retention
    • Drive the company's operating capabilities to surpass customer satisfaction and retention; employ client success strategies and help facilitate client triage for both US and Global clients
    • Develop, establish and guide the execution of company operating policies to support overall company objectives while controlling company costs
    • Work in partnership with US HQ & Sr WebFX Leadership to implement new processes and approaches to implement business strategies and achieve our strategic vision/plan
    • Advise senior management on how to continue growing our South Africa entity/team Drive the internal growth of our team and external growth of client base and retention (Help scale our current South Africa team from ~25 to ~100 employee team); recruitment, interviewing and hiring new team members
    • Oversee and help facilitate smooth onboarding for new team members in our Cape Town/Johannesburg FXHub location (Satellite offices)Manage the daily performance of the team to drive focus and results
    • Oversee and manage professional training and development
    • Measure and report on operational performance and develop plans to improve relevant key performance indicators
    • Motivate and provide leadership to jr management team as well as both tenured and junior level employees in our Cape Town/Johannesburg, South Africa office (manage direct reports)Complete performance reviews and supervise the work of the team providing guidance and motivation to drive maximum performance; Reward performance, prevent issues and solve problems
    • Lead the performance management process that measures and evaluates progress against goals
    • Manage individual performance by establishing annual development plans and goals for team members and provide ongoing coaching
    • Ensure the company continues to make profits and help facilitate growth for our South Africa team
    • Help set growth strategies through performance marketing for our clients employing tactics including, but not limited to: SEO, PPC, marketing automation, Technical SEO, marketing technology (martech), Google Analytics, CRO, UX, email marketing, Local SEO

    Method of Application

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