AnyVan makes moving anything easier, more affordable and greener for everyone. Our sole objective is to use technology and innovation to improve the efficiency and experience of the entire delivery and moving process.
With over 2.8 million customers across the UK, Germany, France, Spain, Italy and Ireland since launch over a decade ago, such work has made...
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Allocate work to Transport Partners in line with best practices, negotiating to ensure the closest possible variance to originally set price
Manage quotes and negotiate with TPs through proactive outreach to secure favourable and mutually beneficial rates for AnyVan
Handle issues related to fulfilment to lower cancellation rates and improve on-time-in-full performance
Be the first point of contact for our customers who experience on the day, handling inquiries, resolving issues, and providing exceptional service
Maintain accurate customer records and update information as needed
Collaborate with other departments to ensure customer needs are met
Ensure delivery times are met, interacting with both TP’s and customers when issues arise and problem solve as quickly as possible
TP Recruitment & Account Management:
Source & recruit new Transport Providers (TPs) for the Spanish market
Effectively onboard partners and make sure they know how to use our portal and app to access, bid on and complete jobs
Assist in training Transport Partners to ensure high quality service delivery and compliance with AnyVan standards
Keep informed of and manage up to date lists of available TP’s, their vehicles, locations and jobs they can cover
Handle queries from TPs about their account or about jobs that they have completed
General administrative tasks, including checking proof of deliveries, invoicing, pricing and charges-management etc
Ensure that periodic process related to TP account management are adhered to
Monitor and address TP performance issues that may arise, including low feedback scores and issues with compliance
Support TP's with queries related to use of the platform/app and the execution of jobs
Keep stakeholders/customers informed of any issues and solutions to issues on their moves
Build trust-based relationships - keeping our partners and customer satisfaction front of mind at all times and quickly and effectively problem solve issues
What you'll need to succeed:
The ability to speak and write fluently in Spanish
A proven track record of hitting and exceeding your targets in a fast paced phone based sales or customer service role
The ability to build rapport over the phone
Great active listening skills
Comfort working in a fast-paced environment
Resilience and a positive attitude
Super organised with an eye for detail
Strong communication skills, both written and spoken (Spanish)
A proactive attitude and a history of getting things done at a fast pace
The ability to get to our offices in the CBD and work to our shift patterns
We operate 7 days a week 8AM-8PM Spanish time - CET (UTC+01:00), and shifts will vary over time based on operational capacity and needs but will include weekends and evenings
Strong alignment with our company values (outlined below)
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