Operations Executive at Discovery Limited

Key Purpose
This position will be responsible for the service delivered by the operational areas of the Service Team.

Areas of responsibility may include but are not limited to:
The successful applicant will report to the Service Executive.

Job responsibilities include among others the following:

•  Overseeing the success of the division by liaising with major stakeholders in the business.

•  Building effective relationships with internal and external stakeholders to create strategies and translate these into effective deliverables to ensure successful execution thereof.

• Owning and chairing key forums with participants at an executive level.

• Constant interaction with highly strategic thinkers and relationship building on an executive

• business level.

• Developing strategic and operational plans to drive, lead, and represent all projects and key initiatives impacting the division.

• Provide direction for the division through actively communicating and being a visionary leader.

• Developing and generating appropriate reporting to business in respect of your division.

• Developing and implement annual business, strategic and implementation plans.

• Monitor the implementation of risk management strategies with the Division.

• Keeping abreast with legislative and industry changes and how this affects your business units.

• Analyzing and problem solving by identifying key issues and relationships from a base of information.

• Constantly challenging and shaping the status quo.

• Effective decision-making by applying entrepreneurial knowledge and “out of the box” thinking and weighing up the risks involved.

• Exceptional interpersonal communication with a wide and effective networking ability to establish good relationships with highly intellectual counterparts and build strategic relationships.

• Ability to debate and express clear key points of an argument in a credible manner.

• Analytical ability with numerical and verbal data by breaking information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem.

• Makes rational judgments from the available information and analysis.

• Produces workable solutions to a range of problems.

• Demonstrates an understanding of how one issue may be a part of a much larger system.

• Works strategically to realize organizational goals.

• Sets and develops strategies. Identifies and develops positive and compelling visions of the organization’s future potential.

• Takes account of a wide range of issues across, and related to, the organization.

• Decision-maker with a solution oriented approach who is able to identify, drive, and implement effective decisions.

• Strategic thinker who is able to use an entrepreneur approach to developing processes and formulating concepts.

• Dynamic, strategically minded visionary who adapts to changing circumstances. Accepts new ideas and change initiatives.

• Adapts interpersonal style to suit different people or situations.

• Keeps up to date with competitor information and market trends. Identifies business

• opportunities for the organization.

• Demonstrates financial awareness.

• Controls costs and thinks in terms of profit, loss and added value

• To determine the strategic direction of the division and to develop plans in order to roll out this strategy

• To review processes and to identify opportunities for process improvement and optimisation.

• To compile the annual budget and to get this approved.

• Manage expenses in line with this budget and report on variances either negative or positive from the approved budget.

• To manage vendors Service Level Agreements.

• To manage projects and to ensure that they meet their strategic aims and that operational issue are attended.

• To determine the charge-out rates for services rendered to the different areas of Discovery.

• To analyse competitors and to benchmark with similar departments in other companies and to report back to Senior Management.

• Implement start up teams and divisions to scale and operationalize it

• Create an agile leadership team

• Ability to do effective change communication

• Work collaboratively with a national outcome approach

• Host local and international operations tours

Personal Attributes and Skills

• Ability to make prompt, clear decisions, which may involve tough choices or considered risks.

• Takes responsibility for actions, projects and people.

• Takes initiative and acts with confidence working under own direction. Initiates and generates activity.

• Provides others with a clear direction. Sets appropriate standards of behaviour.

• Delegates work appropriately and fairly.

• Motivates and empowers others.

• Provides staff with development opportunities and coaching.

• Recruits staff of a high calibre.

• Establishes good relationships with customers and staff.

• Builds wide and effective networks of contacts inside and outside the organisation.

• Relates well to people at all levels.

• Uses humour appropriately to enhance relationships with others.

• Makes a strong personal impression on others.

• Gains clear agreement and commitment from others by persuading, convincing and negotiating. Promotes ideas on behalf of self or others.

• Manages conflict.

• Makes effective use of political processes to influence and persuade others.

• Writes clearly, succinctly and correctly.

• Writes convincingly in an engaging and expressive manner.

• Avoids the unnecessary use of jargon or complicated language.

• Writes in a well-structured and logical way.

• Structures information to meet the needs and understanding of the intended audience.

• Rapidly learns new tasks and quickly commits information to memory.

• Gathers comprehensive information to support decision making.

• Demonstrates a rapid understanding of newly presented information.

• Encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback).

• Manages knowledge (collects, classifies, and disseminates knowledge of use to the organisation).

• Works strategically to realize organisational goals.

• Sets and develops strategies. Identifies and develops positive and compelling visions of the organisation’s future potential.

• Takes account of a wide range of issues across, and related to, the organisation.

• Keeps up to date with competitor information and market trends.

• Identifies business opportunities for the organisation.

• Demonstrates financial awareness.

• Controls costs and thinks in terms of profit, loss and added value.

Qualifications and Experience
The following are essential requirements Education

• Relevant Tertiary Qualification – Preferably a B.Com. or BSC

Experience

• Minimum 5 years’ experience on a managerial level in an operations, data management or document capture and storage.

• Minimum 5 years’ experience within Discovery Health.

• Extensive exposure within the Discovery health environment.

• Proven track record of successful implementation of business process change projects

• 2 years’ experience with managing strategic relationships

• Extensive experience working with Brokers and external clients.

• Minimum 1 year project management experience

• Solid experience in relationship building with key players

• Solid experience leading areas of 40+ employees

• Business presentation skills

Knowledge Required

• Understanding of corporate organizations

• Understanding of Business Processes

• Healthcare industry knowledge

• Understanding of data and statistics

• High level of computer literacy and MS Office:

• Advanced Excel

• MS Access (Intermediate)

• MS PowerPoint

• Discovery Product knowledge

• High level understanding of Discovery Health systems

• Post graduate degree

• MBA

• Relevant legislation and industry knowledge (Advantage)

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people
living with disabilities to apply.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.