Operations Manager (49769) at Ntice Sourcing Solutions

Job Description

• A dynamic opportunity has become available for an experienced Operations Manager in East London.
• The ideal candidate will oversee warehouse and logistics operations, with a strong emphasis on compliance, client satisfaction, team leadership, and inventory control.
• This role is best suited to a results-driven professional with solid experience in warehouse operations, particularly within the FMCG sector.

Minimum Requirements:

• Grade 12 (Matric)
• Tertiary qualification in Supply Chain or Logistics Management (Diploma or Degree)
• Minimum of 5 years' experience in a similar role within the FMCG industry
• Proven experience managing a small fleet of trucks
• Experience handling chemical storage and understanding the related risks
• Familiarity with the Cargowise Warehouse Management System
• Strong skills in warehouse layout optimization and inventory management

Key Responsibilities:

Inventory Management:

• Onboard all clients onto the Cargowise Warehouse Management System
• Ensure automated and accurate stock-on-hand reports are regularly shared with clients
• Oversee weekly cycle counts and ensure comprehensive product coverage
• Conduct monthly physical stock counts in accordance with SLA requirements
• Submit cycle count and stock take results to clients per SLA timelines

Operations:

• Complete and document weekly CHEP pallet reconciliations
• Monitor Material Handling Equipment (MHE) checklists daily and address issues promptly
• Log and investigate all client claims timeously
• Optimize warehouse layout and space for efficient operations
• Implement and maintain quality checks throughout the warehouse processes
• Ensure compliance with health, safety, and operational regulations

Client Interaction:

• Respond swiftly and professionally to client complaints
• Submit detailed monthly client complaint reports to General Manager
• Attend SLA review meetings with clients when necessary

People Management:

• Lead and manage warehouse staff, assign duties, and provide necessary training
• Oversee and coordinate contract labour to ensure productivity and efficiency

Finance & Reporting:

• Ensure accurate recording of all operational billing activities
• Review and update the monthly billing schedule
• Contribute to monthly management reports, including:
• CHEP Reconciliation
• EC Scorecard
• Stock Loss Report
• Operational Report
• OTP Progress Report
• Management Review Pack