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  • Posted: Mar 26, 2025
    Deadline: Not specified
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  • The AFMS Group (Pty) Ltd is a privately owned company established in 2002 providing specialist services to the built environment sector. We have a national footprint throughout South Africa with regional offices located in:
    Read more about this company

     

    Operations Manager

    Key Accountabilities or Principal Responsibilities 

    Primary Duties

    • Manage cleaning operations for various contracts, ensuring compliance with client specifications, SLA, and quality standards.
    • Supervise and lead a team of cleaners, providing training, support, and performance evaluations
    • Develop and implement efficient cleaning schedules, ensuring all tasks are completed on time
    • Ensure all cleaning staff are trained in health and safety protocols and enforce OHSE compliance throughout cleaning operations
    • Conduct regular inspections to verify the quality of cleaning services and adherence to safety regulations
    • Maintain communication with clients to address concerns, gather feedback, and ensure satisfaction with services
    • Monitor inventory of cleaning supplies and equipment, coordinating replenishment as needed
    • Prepare reports on operational performance, identifying areas for improvement and implementing solutions
    • Monitor and control expenses to ensure budget adherence
    • Resource allocation and optimisation

    Secondary Duties

    • Collaborate with management and other departments to align cleaning operations with overall business goals
    • Implement HR and Industrial Relations practices in line with industry legislation to manage employee relations effectively and ensure compliance
    • Assist in developing budgets for cleaning operations and monitor expenses to meet financial targets
    • Participate in recruitment and onboarding of new cleaning staff.
    • Stay up to date with industry best practices and technologies to enhance service delivery
    • Lead special projects as directed by senior management

    Qualification Requirements and work-related experience

    • Minimum of a matric certificate or equivalent
    • Further education in management or facilities is highly advantageous
    • Previous experience in operations management, of at least 5 years in a cleaning or facilities management (soft services) environment
    • Demonstrated understanding of cleaning processes, products, and safety standards
    • Strong organisational and leadership skills to manage a diverse team effectively
    • Demonstrated ability to deal with HR and IR issues for a cleaning workforce, including conflict resolution, compliance with labour laws, and effective communication with staff

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to AFMS Group on webapp.placementpartner.com to apply

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