Operations Manager at AFMS Group

Key Accountabilities or Principal Responsibilities 

Primary Duties

• Manage cleaning operations for various contracts, ensuring compliance with client specifications, SLA, and quality standards.
• Supervise and lead a team of cleaners, providing training, support, and performance evaluations
• Develop and implement efficient cleaning schedules, ensuring all tasks are completed on time
• Ensure all cleaning staff are trained in health and safety protocols and enforce OHSE compliance throughout cleaning operations
• Conduct regular inspections to verify the quality of cleaning services and adherence to safety regulations
• Maintain communication with clients to address concerns, gather feedback, and ensure satisfaction with services
• Monitor inventory of cleaning supplies and equipment, coordinating replenishment as needed
• Prepare reports on operational performance, identifying areas for improvement and implementing solutions
• Monitor and control expenses to ensure budget adherence
• Resource allocation and optimisation

Secondary Duties

• Collaborate with management and other departments to align cleaning operations with overall business goals
• Implement HR and Industrial Relations practices in line with industry legislation to manage employee relations effectively and ensure compliance
• Assist in developing budgets for cleaning operations and monitor expenses to meet financial targets
• Participate in recruitment and onboarding of new cleaning staff.
• Stay up to date with industry best practices and technologies to enhance service delivery
• Lead special projects as directed by senior management

Qualification Requirements and work-related experience

• Minimum of a matric certificate or equivalent
• Further education in management or facilities is highly advantageous
• Previous experience in operations management, of at least 5 years in a cleaning or facilities management (soft services) environment
• Demonstrated understanding of cleaning processes, products, and safety standards
• Strong organisational and leadership skills to manage a diverse team effectively
• Demonstrated ability to deal with HR and IR issues for a cleaning workforce, including conflict resolution, compliance with labour laws, and effective communication with staff