Operations Manager: Africa - Woodmead at Spur Corporation

• The purpose of this job is to ensure the execution of International operational strategy in line with the vision of Spur Corporation Ltd. To enable the achievement of turnover, growth, and profitability. To provide strategic vision and leadership - Operations team/s and/or Franchisee and/or RestaurantsTo build brand equity to ensure suitable return on investment to all stakeholders. To ensure alignment of operational, managerial, and administrative procedures.

Minimum Requirements    
Job Requirements

• National Certificate /Grade 12
• 3 - 5  years’ experience
• Diploma in Business Management or similar - advantageous
• Financial Management
• Leadership and Management Developmen
• Multiple Store Leadership Programme
• Franchise Business environment
• Data analysis of sales/performance/operations metrics
• Application and use of technology in the Restaurant environment

Duties and Responsibilities    
Role and Responsibilities
FINANCIAL

FINANCIAL PERFORMANCE -

• To set comprehensive goals for financial performance, growth and profitability and support in providing oversight to Franchisees and/or Restaurants that enables the achievement of favourable financial results.
• Set annual Budgets and forecasts.
• Business case development - Investment with ROI projections
• Set Development project budget and ensure adherence.
• Total income (Procurement COI, licence fees and commissions)
• Optimised Operational Expenditure - Internal
• Food Cost
• Menu Engineering
• Net Profit and profit growth
• Increase in operating margin.
• Debtors control
• Franchisee - Return on investment (Turnover sales, cost control and bottom-line profitability)

CUSTOMER

CUSTOMER SATISFACTION and MARKETING -

• Pro-actively drive the Customer value proposition and Brand promise and equity - Provide and Set a clear vision of how to be a responsible corporate citizen and how we respond to economic, social and environmental activities.
• Brand specific strategies and plans
• Customer Complaints and complaint resolution
• Customer engagement and satisfaction - Go Review etc
• Family experience/entertainment (kids)/innovative and relevant ideas
• Assist with development and implementation of cost-effective promotion campaigns, interventions and events
• Cost effective and efficient "Instore"/"4wall" marketing - managing circumstances to influence the direct community.
• Build awareness of and commitment to sustainability - going green
• Demonstrating involvement and commitment to community-based interventions and events in upholding community culture

OPERATIONS GENERAL

• As a Restaurant Operator - Finance, Operations, Marketing, People and Training
• Franchise Business environment
• Operational Strategy Development - multiple approach - brands and countries
• identification of new profit opportunities ie virtual brands, acquisitions with potential scale etc
• Strategic planning, objective setting and KPI development
• Strategy execution and implementation of operational scorecards (objectives and KPI's)
• Compilation of manuals and in-depth understanding of procedures and operation standards
• Data analysis of sales/performance/operations metrics
• Application and use of technology in the Restaurant environment
• Knowledge of international trends (to keep brands topical, flexible and cutting edge)(relevancy)

MENU ENGINEERING -

• Innovative and cost-effective menu and product development
• Innovation - trends and developments
• Product and recipe development
• Costing and prices
• Photo shoots of new products for menu compilation and training (step by step)
• Menu increase and decrease of costs - overall menu costing and food cost.

RIKS MANAGEMENT -

• Create, review, action resolution and update the operational risk register for each Franchisee and/or Restaurant.
• Review and updates to Corporate Risk Register
• Occupational Health and Safety Risks - Operations
• Food Safety regulations - Operations
• Environmental Risks - Operations
• Legal Risks - Operations
• Reputational Risks – Operations

GOVERN AND REGULATE -

• Influence strategic decisions through representation at various Committees, Structures and Forums that would enable the business to remain compliant and achieve specific objectives.
• International Menu Costing
• Brand Heads and Brand meetings
• Various monthly, bi-annual and annual update meetings

 PEOPLE (Franchisee and Operator focussed)

"PEOPLE - GROWTH AND DEVELOPMENT -

• Instil a culture of performance, learning and development, building strong, proactive and agile teams that delivers on operational brand and organisational strategies.
• Provide guidance and mentoring to Franchisees to conduct professional, business focussed training and development and performance management”.
• Clarify and agree on Team/Franchisee and operator expectations.
• Identify high potential individuals for personal development.
• Identify training needs and implement Personal Development Plans to ensure teams are skilled and competent.
• Build strong teams through development of leadership coaching and mentoring.

Skills & Attributes

• Organisational and leadership skills
• Coaching and Mentoring skills
• Exceptional Interpersonal skills and the ability to work with people - Relationship Management
• Presenting and Communicating Information
• Analysing
• Formulating Strategies and Concepts
• Planning and Organising
• Delivering Results and Meeting Customer Expectations