Operations Manager at African Echoes Recruitment

• A luxury five-star Big 5 safari lodge in the Sabi Sand area is seeking an experienced Operations Manager to oversee the day-to-day operations of the property, ensuring all departments function efficiently and consistently deliver exceptional guest experiences.
• This is a hands-on senior management role requiring strong leadership, financial awareness and the ability to manage multiple departments, maintain operational standards and drive continuous improvement.

REQUIREMENTS:

• Minimum 3 years' experience in a senior operational or management role within hospitality, preferably at a five-star safari lodge
• Hospitality Management qualification advantageous
• Experience overseeing multiple departments and working with HODs
• Proven staff management, leadership and development skills
• Experience in operational planning, budgeting and cost control
• Strong understanding of five-star guest service standards
• Experience managing projects and operational improvements
• Sound knowledge of Health & Safety requirements and legislation
• Strong financial acumen and cost-consciousness
• Excellent organisational, communication and problem-solving skills
• Excellent written and spoken English
• Proficient in Microsoft Office; Sage X3 and HMS Infor advantageous
• Valid Driver's Licence
• Hands-on, proactive and willing to work flexible hours

KEY RESPONSIBILITIES:

• Lead, guide and support all operational departments and HODs
• Maintain exceptional five-star guest service and operational standards
• Monitor guest feedback and address concerns with relevant HODs
• Identify and implement improvements to systems, procedures and operational performance
• Monitor departmental budgets, expenditure and operational costs
• Manage departmental resources, equipment and assets effectively
• Ensure facilities, vehicles and equipment are maintained to high standards
• Oversee Health & Safety procedures, inspections and risk assessments
• Ensure compliance with occupational Health & Safety legislation and statutory requirements
• Provide leave cover for the Deputy General Manager

PACKAGE:

• Basic salary: R30,000–R35,000 per month, depending on qualifications and experience
• Permanent, full-time position
• Live-in, basic furnished accommodation
• Monthly food allowance
• 50% company contribution towards medical aid and pension after successful completion of a three-month probation period
• Two gym memberships after successful completion of probation

Closing Date: 31 Dec 2026