Operations Manager at BHBW South Africa Proprietary Limited

Purpose of the Role

• This role is responsible for managing the regional aftersales function in terms of profitability, productivity, and efficiency. Warranty performance and all technical support and training

Key Performance Areas

• Achievement of service revenue and profitability targets, GP and operating profit for entire region service operations in Southern Africa
• Achievement of operational KPIs and resource and people management
• Effective relationship building with external and internal customers and principles
• Achievement of a team environment that enables maximum productivity and profitability
• Manage, lead, measure and grow Area Service Managers
• Monitor and control all costs to maintain contract fleet
• Control WIP and NPL
• Manage vehicle fleet and control STR maintenance costs
• Grow customers turnovers
• Maintain a safe working environment (according to safety policy and procedures)
• Achieve individual Balanced Scorecard and KPIs
• Effective self-management and performance ownership
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Diesel mechanic

Minimum Experience

• 5-8 years in supervisory role
• Strategies and operational implementation
• Sound knowledge of Forklift industry an advantage
• Exposure to business planning and budgeting
• Exposure and experience dealing with blue chip companies

Competencies

• Business development skills and knowledge
• Business and financial acumen
• Communication skills
• Presentation and facilitation skills
• Influential skills
• Creativity
• Strong management and admin skills
• Skills to lead and grow a team