Operations Manager C at FNB South Africa

Job Description

• To effectively manage and oversee all operational aspects in the achievement of the business objectives
• To oversee and optimize day-to-day operations, ensuring efficiency, compliance, and alignment with strategic objectives. The role focuses on driving operational excellence, cost management, and delivering superior customer experiences.

Job Description

• Control expenditure and identify process improvements to contain and reduce costs
• Creates solutions to meet customer demands
• Deliver internal and external customer service excellence through adherence to quality service standards
• Manage risks in own area of responsibility
• Ensure development and continuous value add improvement to operational processes
• Manage team delivery against goals in the area of responsibility
• Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Ensure skills are transferred in specific functions
• Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement
• Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
• Track, control, and influence activities within the team.
• Manage the core processes and ensure that the correct procedures are applied, and transactions / procedures are processed and followed by the team
• Attending and presenting – OPSCO/MANCO as well as different Operations forums

Soft Skills

• Excellent leadership and people management capabilities.
• Strong analytical and problem-solving skills.
• Effective communication and stakeholder engagement.
• Proven experience in performance management
• Ability to work under pressure and manage multiple priorities

Qualifications & Experience

Education

• Bachelor’s degree in business administration, Operations Management, Supply Chain Management, or related field.

Experience

• 5 - 8 years of experience in operations related role.
• Exposure to process improvement or operational projects is advantageous.

Technical Skills

• Proficiency in MS Office (Excel, Word, PowerPoint).
• Understanding of operational workflows and reporting.

End Date: May 19, 2026