In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To effectively manage and oversee all operational aspects in the achievement of the business objectives
- To oversee and optimize day-to-day operations, ensuring efficiency, compliance, and alignment with strategic objectives. The role focuses on driving operational excellence, cost management, and delivering superior customer experiences.
Job Description
- Control expenditure and identify process improvements to contain and reduce costs
- Creates solutions to meet customer demands
- Deliver internal and external customer service excellence through adherence to quality service standards
- Manage risks in own area of responsibility
- Ensure development and continuous value add improvement to operational processes
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions
- Ensure conflict resolution and respond to any complaints or concerns
- Set relevant stretch goals for team and motivate achievement
- Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
- Track, control, and influence activities within the team.
- Manage the core processes and ensure that the correct procedures are applied, and transactions / procedures are processed and followed by the team
- Attending and presenting – OPSCO/MANCO as well as different Operations forums
Soft Skills
- Excellent leadership and people management capabilities.
- Strong analytical and problem-solving skills.
- Effective communication and stakeholder engagement.
- Proven experience in performance management
- Ability to work under pressure and manage multiple priorities
Qualifications & Experience
Education
- Bachelor’s degree in business administration, Operations Management, Supply Chain Management, or related field.
Experience
- 5 - 8 years of experience in operations related role.
- Exposure to process improvement or operational projects is advantageous.
Technical Skills
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Understanding of operational workflows and reporting.
End Date: May 19, 2026
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
You will have access to:
- Opportunities to build strong customer relationships within a dynamic POP environment
- A challenging, fast-paced branch setting
- Continuous learning and development aligned to your career path
- Opportunities to make a meaningful impact as a brand ambassador within a local market
You can be a match if you are:
- Client-focused with a strong ethical mindset
- Passionate about service excellence and problem-solving
- Confident in needs-based selling and solution delivery
- Agile, adaptable, and comfortable in a high-volume environment
- A strong communicator with excellent interpersonal skills
- Results-driven with strong planning and organisational skills
- Detail-oriented with high compliance awareness
- Able to work independently and collaboratively within a team
End Date: May 17, 2026
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Are you someone who can:
- Drive and monitor branch operations to achieve maximum effectiveness.
- Lead digital migration initiatives and actively influence customer adoption of electronic banking.
- Ensure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.
- Identify opportunities to grow the customer base with creditworthy and profitable customers.
- Focus on optimising service delivery processes to enhance customer satisfaction.
- Prevent wastage and continuously identify process improvements to reduce costs.
- Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
- 4 – 5 years of experience in operations within a branch or similar environment
You will be an ideal candidate if you possess the following:
- Strong understanding of branch operations, audit processes, and risk management.
- Proven ability to drive operational effectiveness and support digital migration initiatives.
- Experience managing and coaching teams to achieve high performance.
- Ability to identify commercial growth opportunities and enhance customer satisfaction.
You will have access to:
- Opportunities to lead and influence operational excellence in a dynamic environment.
- A challenging workplace that encourages continuous improvement and innovation.
- Personal and professional development opportunities to grow your leadership capability.
- The chance to make a meaningful impact on branch performance and customer experiences.
You can be a match if you are:
- A strong leader with the ability to inspire, guide, and motivate a team.
- Operationally focused with an eye for detail and strong compliance discipline.
- Customer centric, solution driven, and committed to service excellence.
- Skilled in planning, organising, and resource management.
- Agile, adaptable, and able to manage competing priorities.
- Passionate about improving processes, driving efficiency, and reducing costs.
- Able to work independently while maintaining strong collaborative relationships.
- Drive and Monitor Operations and Migration to enable the Branch to achieve maximum operational effectiveness and influence effective digitisation of customers
- Measure and ensure compliance to Branch Audit and process and processes requirements to mitigate risk
- Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Prevent wastage and identify process improvements to contain and reduce costs
End Date: May 18, 2026
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Job Description
- To promote and uphold operational excellence by conducting structured quality assessments, identifying gaps, and ensuring adherence to defined standards, policies and procedures.
- The role supports continuous improvement by analysing quality outcomes, facilitating corrective actions, and strengthening process integrity. Enable a positive customer experience by ensuring consistent, accurate and well‑controlled operational execution.
- Conduct routine, systematic quality reviews across operational processes to ensure compliance with approved standards, internal policies and regulatory requirements.
- Identify non‑conformances, defects, and process deviations, documenting findings with clarity, accuracy and actionable detail.
- Maintain up‑to‑date quality records, assessment outcomes and audit trails to support governance and reporting requirements.
- Analyse recurring quality issues, emerging trends and root causes, and escalate insights to management for decision‑making and process optimisation.
- Prepare clear, concise quality reports, dashboards and summaries for operational teams and leadership.
- Support the implementation of continuous improvement initiatives aimed at reducing defects, enhancing process efficiency and improving customer outcomes.
- Participate in testing and validation of new processes, systems or changes to ensure quality implications are identified before rollout.
- Provide direct feedback, coaching and guidance to frontline staff to help correct errors, reinforce best practices and strengthen process adherence.
- Ensure operational teams understand quality standards and consistently apply them in day‑to‑day activities.
- Serve as a liaison between operational teams, quality governance bodies and leadership by communicating insights, risks and improvement opportunities.
- Maintain and update quality documentation (e.g., checklists, scoring guides, assessment templates) to ensure alignment with changing processes.
- Support calibration activities to ensure consistent scoring and interpretation of quality outcomes across assessors and business units.
- Apply recognised quality methodologies including root‑cause analysis and continuous improvement frameworks to strengthen the integrity of quality findings.
- Gather and analyse customer feedback, survey results and related data to identify service gaps, trends and improvement opportunities.
- Support market and competitor analysis where customer experience or quality implications exist.
- Contribute to aligning operational processes with customer expectations and internal service standards.
- Identify potential risks, control weaknesses or process inefficiencies and recommend corrective actions.
- Support monitoring activities that ensure compliance with internal governance, risk management policies and applicable regulatory requirements.
- Promote a culture of proactive risk awareness and quality consciousness within operational teams.
End Date: May 15, 2026
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Are you someone who can:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfilment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
You will be an ideal candidate if you:
- A minimum of 1 to 3 years of experience in direct sales
- Certificate in Banking equivalent to NQF Level 5
- Diploma or Degree would be advantageous
- We are looking for a self-starter
End Date: July 31, 2026
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Are you someone who can:
- Serve customers promptly and professionally, ensuring their needs are fully understood
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards
- Achieve net profit growth through effective sales and service support
- Manage the migration of customers from traditional transactions to Self‑Service and digital channels
- Grow the active customer account base to expand overall client engagement
- Identify and maximise cross‑sell opportunities to strengthen customer relationships
- Track, control, and influence sales activities to achieve predetermined sales targets
- Track, control, and influence service activities to improve service efficiencies
- Provide efficient administration through careful planning, accurate reporting, and timely information updates
- Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
- Produce accurate and reliable sales and service statistics for management and decision‑making
- Comply with governance, legislative, and audit requirements
- Uphold FNB’s Golden Rules processes and procedures consistently
- Take accountability for self‑development and continuously grow personal capability
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
- You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
You will have access to:
- A customer‑facing role within the FNB Points of Presence network
- Exposure to digital enablement, customer engagement, and frontline service practices
- Ongoing learning and development aligned to service, sales, and operational excellence
- A collaborative, supportive branch environment focused on customer delight
You can be a match if you are:
- Customer‑centric with a passion for delivering exceptional experiences
- Motivated by achieving performance targets
- Organised and detail‑driven with strong follow‑through
- Ethical, compliant, and aligned to governance requirements
- A strong team player who builds positive working relationships
- Proactive in your learning and personal development
End Date: June 11, 2026
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Job Description
- To assist in proactively managing a portfolio of RMB Private Wealth Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
Are you someone who can:
- Provide sound services and recommendations based on customer and client needs, current information, and trends.
- Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Achieve expected financial targets and uphold associated service levels.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Act responsibly with work related resources to contribute to cost containment.
- Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Contribute to innovation by finding faster and more accurate ways of working.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships within RMB and/or across the First Rand Group (FRG).
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification
- Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.
End Date: May 22, 2026
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Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
- Ensure compliance with rules and processes and has attention to detail.
- Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyse customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
- Willing to work on a shift structure
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
End Date: May 13, 2026
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Job Description
- To deliver exceptional customer service by promptly assisting clients, accurately identifying their needs, and efficiently processing requests to ensure a seamless and positive experience.
Are you someone who can:
- Provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Deliver individual results through personal effort and skill
- Build and maintain strong relationships with our internal and external stakeholders
- Manage the growth of active customer Account Base to increase client base
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets
You will be an ideal candidate if you:
- Have a minimum of NQF 5 qualification
- Have an RE qualification
- Have a minimum of 1-2 years experience in Sales
- Are not an unrehabilitated insolvent
End Date: May 19, 2026
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The Ideal candidate must have the following exposure:
- Achieve net profit growth for the business.
- Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.
- Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
- Manage existing clients and grow portfolio through making contact and generating leads.
- Manage sales lead pipeline and enter all qualified leads into the pipeline and maintain.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Inform and educate customers on products to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
- Accurately administer, plan for and complete activities within area of work in an efficient, effective and timeous manner.
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
- Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Create own development plan and review plan with team leader or manager.
- Understand which competencies and skills are required to be mastered to ensure personal development and performance.
You will be an ideal candidate if you:
- Have a Relevant Degree or Bachelor of Commerce
- 3 – 4 year’s relevant relationship experience.
- 4 years in the financial / banking sector.
End Date: May 22, 2026
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Job Description
- To deliver exceptional customer service by promptly assisting clients, accurately identifying their needs, and efficiently processing requests to ensure a seamless and positive experience.
Are you someone who can:
- Provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Deliver individual results through personal effort and skill
- Build and maintain strong relationships with our internal and external stakeholders
- Manage the growth of active customer Account Base to increase client base
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets
You will be an ideal candidate if you:
- Have a minimum of NQF 5 qualification
- Have an RE qualification
- Have a minimum of 1-2 years experience in Sales
- Are not an unrehabilitated insolvent
End Date: May 19, 2026
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Job Description
The Graduate Trainee role is a development role in which the incumbent delivers on predefined work objectives while gaining structured work experience in the business area During the period of employment, the Graduate Trainee will perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area. Work related training will be provided as required
- Demonstrate excellence and quality orientation in all assigned tasks, deliverables and projects
- Execute role responsibilities efficiently through careful and timeous planning, reporting and updating
- Contribute to projects through proactive, innovative and appropriate inputs
- Participate in knowledge sharing with peers and stakeholders
- Manage own development plan to increase competencies and skills through various channels
- Attend and meet all the requirements of the FirstJob Development Programme with relevant training institution(s) Adheres to and advocates FirstRand shared values and business philosophy
End Date: May 29, 2026
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Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
- Ensure compliance with rules and processes and has attention to detail.
- Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyse customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
- Willing to work on a shift structure
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
End Date: May 14, 2026
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- The role you to conduct professional, end-to-end investigations into duress-related incidents and external fraud cases, supporting affected customers, law enforcement, and internal stakeholders.
- The role is responsible for identifying persons of interest, analysing financial activity (including flow of funds), gathering and preserving evidence, and ensuring all investigative activities comply with FirstRand Group policies and applicable legislation.
Are you someone that can do the following:
External Fraud Investigations
- Conduct thorough investigations into duress incidents, card related crime as well as merchant fraud affecting customers.
- Support victims of duress by guiding them through investigative processes and ensuring appropriate action is taken.
- Identify and proactively develop intelligence on suspects and persons of interest linked to criminal activity.
- Investigate related financial crime activities including account misuse and fraud syndicates.
Law Enforcement & Legal Support
- Provide direct support to law enforcement agencies in ongoing investigations.
- Track, monitor, and follow up on subpoenas related to duress and fraud cases.
- Prepare and present evidence in court where required.
- Draft affidavits and formal statements for legal proceedings.
Evidence Handling & Interviews
- Conduct interviews with witnesses and persons of interest in a professional and legally compliant manner.
- Identify, collect, preserve, and analyse evidence according to forensic standards.
- Maintain integrity and chain of custody of all evidence gathered.
Financial & Data Analysis
- Analyse transactional and behavioural data to support investigations and intelligence development.
- Perform flow-of-funds analysis to trace movement of illicit funds and identify linked accounts.
- Structure and interpret data to produce actionable intelligence and insights.
Reporting & Case Management
- Compile detailed investigation reports with findings, recommendations, and supporting evidence.
- Regularly update internal and external stakeholders on investigation progress.
- Ensure accurate documentation of all case activities and outcomes.
6. Collaboration & Knowledge Sharing
- Actively share insights, trends, and subject matter expertise across the Bank.
- Collaborate with fraud risk, compliance, legal, and operations teams to enhance fraud mitigation strategies.
- Provide input on improving investigative tools, processes, and controls.
We’re looking for someone who has:
- Candidate must be a Certified Fraud Examiner (CFE) or similar
- Preferred tertiary qualification (e.g, Law Enforcement, Forensic Investigation, Legal, or related field).
- Minimum of 2+ years’ experience in handling and investigating card and merchant related incidents.
- Formal training in handling Banking related crime investigations.
- Valid driver’s licence.
- Successful completion of relevant psychometric assessments.
- The role is based in Gauteng
You will have access to:
- Challenging Work.
- Opportunities to network and collaborate with stakeholders at all levels of the organisation.
- Engage with subject matter experts to enhance and develop your skill set.
- Opportunities to innovate and use data analytic
End Date: May 20, 2026
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Are you someone who can :
- Deliver against operational and cost targets
- Prioritise resource allocation to minimise and reduce wastage
- Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure
- Review cost reports and resolves or explains variances to the budge
- Identify, control and escalate potential risks that may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
- Develops an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educates others and makes suggestions for improvements
- Networks and participates in specialist risk forums where required
- Create test plan to include environments, number of resources to be assigned to the project, high level test case and highlight the risks and assumptions
- Create the test procedure to be followed when executing the test cases
- Create design steps from test cases in the Quality Centre
- Execute system validation plans (new function) and liaise with the Business Analysts and technical teams in order to compile test scripts
- Execute all test activities for allocated projects
- Coordinate and execute all allocated test activities for projects
- Prepare and submit test plans for sign-off
- Ensure alignment between test environment and production environment
- Treat production issues as first priority
- Compile defect reports to highlight to the Stakeholders the number of issues raised
- Assess own performance against competencies and skills required delivery
- Identify development needs and select effective solutions to address own development need
- Prepare a personal development plan with management to implement and review as required
- Monitor own progress against development plan and measure impact of results
- Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
- Partner and collaborate with team members to achieve team success
- Share information and knowledge that benefits the team
You’ll benefit from our changeable benefits like:
- Inspiring work environment
- Work that is challenging
- Space to make a difference.
- Opportunities to innovate.
- Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
- Resources to help you with your professional development.
- Generous leave policy
- Preferential employee banking rates
- When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
- As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.
End Date: May 23, 2026
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Are you someone who can:
- Drive and monitor branch operations to achieve maximum effectiveness.
- Lead digital migration initiatives and actively influence customer adoption of electronic banking.
- Ensure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.
- Identify opportunities to grow the customer base with creditworthy and profitable customers.
- Focus on optimising service delivery processes to enhance customer satisfaction.
- Prevent wastage and continuously identify process improvements to reduce costs.
- Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
- 4 – 5 years of experience in operations within a branch or similar environment
You will be an ideal candidate if you possess the following:
- Strong understanding of branch operations, audit processes, and risk management.
- Proven ability to drive operational effectiveness and support digital migration initiatives.
- Experience managing and coaching teams to achieve high performance.
- Ability to identify commercial growth opportunities and enhance customer satisfaction.
End Date: May 19, 2026
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Job Description
- To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standarrd
End Date: May 20, 2026
go to method of application »
Job Description
- To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standarrd
End Date: May 20, 2026
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Job Description
- To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.
Please note that this is a 12 Month Fixed Term Contract based at FNB Alternative Channel (Pick ‘n Pay Initiative)
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
- Ensure compliance with rules and processes and has attention to detail.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyse customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
- Willing to work on a shift structure
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
End Date: May 14, 2026
go to method of application »
Job Description
To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer fairly) principles in all that you do
- Identify and sell/cross sell products aligned to customer needs
- Maximize channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
End Date: May 13, 2026
Method of Application
Use the link(s) below to apply on company website.
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