Operations Manager (Cleaning) - Cape Town at Human Accent

Job Description

• Our client in the facilities management, cleaning and security industry is looking for a OPERATIONS MANAGER (CLEANING) in Cape Town.

Reporting:

• The Operations Manager will be reporting directly to the Regional Director

Purpose of the Job:

• The primary responsibility of the Operations Manager is to ensure organisational effectiveness by providing leadership for the organisation’s Cleaning Operational functions.

MINIMUM REQUIREMENTS:

• Matric Certified
• Solid Computer Proficiency
• Driver’s License Code 08 and own a reliable vehicle
• Experience in highly commercial and sensitive markets is compulsory
• Senior Management experience in a Hospitality/Cleaning would be an advantage
• A Diploma in Business Management would be an advantage 
• Knowledge of the Cleaning Industry regulations, including Operational and Client Requirements

KEY RESPONSIBILITIES:

• Ability to balance the budget and save on soft costs
• Ability to draft and extract reports on key areas of responsibility
• Develop training programs to address training needs
• Audits and Inspections
• Industrial relations support
• Ability to work independently and manage high-value portfolio
• Focus on building rapport with customers
• Experience in managing a large workforce
• Conducting surveys to ensure customers are satisfied with their products and services
• Identify and conclude upsell opportunities within the customer base
• Independently manage new client onboarding and existing client off-boarding
• Monitoring site performance against service level agreements and flagging potential issues Liaising with internal departments
• Manage wages within the allocated portfolio to ensure accuracy and timely processing
• Manage wage, chemical and equipment costs to ensure profitability per site allocated
• Ensure compliance to Health and Safety requirements for all sites
• Assist with the management and control of Debtors' accounts