Operations Manager at Communicate Recruitment

Brief Description:

• Are you an organized professional with a keen interest in the finance sector? Do you thrive in managing and streamlining processes to ensure everything runs smoothly? If so, an exciting opportunity awaits! A well-established accounting firm is looking for someone to oversee and handle the firm’s workflow, ensuring efficient and seamless operations.

Job Description:

Your responsibility will include but is not limited to:

• Oversee daily operations to ensure timely and compliant tax, payroll, and statutory filings.
• Manage task/project allocation based on work volume and deadlines.
• Review and report operational performance to senior management on key metrics.
• Act as the main contact for client queries and provide progress updates on filings and requests.
• Ensure high client satisfaction through prompt responses and issue resolution.
• Lead client onboarding and work on retention and upselling strategies.
• Maintain knowledge of CIPC, SARS, estate, and trust compliance requirements.
• Allocate tasks based on understanding of regulatory matters.
• Support team in handling estate and trust filings.
• Provide leadership and direction to client teams (tax, VAT, payroll, statutory returns).
• Address conflicts and disputes with management's support.
• Oversee performance appraisals, feedback, and goal setting for staff.
• Set clear client expectations regarding timelines, deliverables, and challenges.
• Handle contract renewals, pricing, and service negotiations with management's guidance.
• Ensure secure handling of client data in compliance with regulations.
• Train staff on confidentiality and internal data protection policies.
• Resolve unexpected client concerns or system issues to maintain operational continuity.
• Manage workloads during peak periods, ensuring adequate support and resource allocation.

Skills & Experience: 

• Pastel experience
• Must have an understanding of CIPC, SARS, estate, and trust compliance

Qualification:

• 4 years of experience in a similar role
• Degree, national diploma or similar